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May 2024 by Grazi
Customer service was great. The store was clean and dry inside even though it was raining outside. Easy to find and purchase the items i needed. Also made a return that was very simple.
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May 2024 by Pedro Morales
Great customer service
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May 2024 by Héctor Mata
Very kind and helpful.
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April 2024 by Scott Duensing
Would give zero stars if possible. Didn’t have my daughter’s debit card because she is a student living in Missouri. Said they couldn’t give me even store credit for a defective part, then refused to give me a warranty replacement when requested and told me to leave and go elsewhere. Zero. Stars. $180 paperweight is what they sold me and refused to make it right. Definitely would go elsewhere.
Edit- went to Plainfield location and was refunded cash! Go there instead and avoid this location.
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April 2024 by ferik memedi
Worst customer service, do yourself a favor and go to either of the two other autozones in the area. This place had worst customer service ever. Makes sense now why so many bad reviews
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January 2024 by Nicole Arnold
I came late at night in cold weather and Dan replaced my battery without any complaints. I recommend going to this company over any other local competitor. Thanks Dan!
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January 2024 by Juan duenas
12/31/2023 by 4 pm.... store manager don't want my return, he say am installed and he can't return the money to me, but am never installed just buy the wrong part, he just racist, its just the store manager the problem... the other Staff its really nice and helpful but me and my staff never come back.
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October 2023 by Mason M.
I came in to get a new headlight for my car and Ben P went above and beyond with his customer service the young man was super nice and polite i enjoyed the short amount of time i was there
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October 2023 by Dan Buruiana
They will kick you out of the store if if it’s not a convenient time to serve you! Worst Auto Zone experience ever!
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September 2023 by Omar Alani
Called with an unusual problem, Brandon was more than helpful & even went beyond his means to help me.Thank you, I will be returning.
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September 2023 by john ramsey
Hello the sales person at AutoZone was very professional and helpful he saw that I was partly disabled and he was very helpful and courteous thank you
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August 2023 by b w
dude with the dreads is weird. literally felt like i was being harassed.
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July 2023 by Bas56
Girl that works has zero personality, gives one word answers to your questions. Out of desperation went there again today, 7/20/23, staff not much better, give you the bums rush, won't let you finish talking, I've had it, will not be back. The auto zone in minooka much better and helpful, and are courteous@@
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July 2023 by tim mills
Called the Shorewood/Joliet AutoZone to see if a specific part was there. Talked to Stan the Manager and asked for part number XXXXXX. Told him what is was and what vehicle it was for. Then he tries to sell me a blower motor I KNOW isn't right because my AutoZone gave me the correct part number. I even called my store back to confirm the part number. When I called back to this store, I asked for the manager and Stan said he was the "Manager." I again asked if they had this specific part number in stock because its the one I needed. His reply "Oh yes. I just counted it last week. Didn't really seem to care about the customer service. I will not be doing business with this particular store and will advise my friends and family to avoid the Shorewood store. The point is, a customer asks for a particular part number and you try to sell them the wrong part from the get go without listening to the customer. Shame on you Stan!!
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June 2023 by Karen Franco
Had to get a new battery and help purchasing items to bring my car up to the best standards, and Peyton and Brenden were so helpful!! There was no hesitation on their part to give the best suggestions for what I needed and they changed my battery so quickly! Highly recommend this store!!!
