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August 2024 by Brenna Luebbing
I had a good experience until the delivery day. We were told anywhere from 9:15-12:15. They didn’t arrive until 1:20. They were quick to put things together, and were ready to leave when I noticed that three of my four living room pieces had mud or some sort of stain on them. The guy asked me to get a wet rag and see if it would come out. If I hadn’t checked, they would have left without a word about it. Luckily, it came out (with help from my husband and some cleaning agent we weren’t even sure we should have been using on them). They need to take better care of customers as we are spending good money on furniture. Unacceptable.
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August 2024 by Sheri Scott
Our experience was wonderful at the Joliet location. The assistant manager was terrific, very engaging, we told her what we were looking for and she found many options for us to choose from. We have always bought all our furniture from your location and have never been dissapointed.
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August 2024 by Kelly Melone
We recently purchased a living room set and kitchen table from Ashley and loved our purchases. Mustafa, our salesperson, was friendly and knowledgable.
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August 2024 by Al Rodriguez
If you purchase any furniture from here be careful on buying the protection plan.. they will make your life difficult. We’re having that experience even when paperwork says covers everything ! ??
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July 2024 by Sam H
I went in looking for sectional and found that Ashley’s had so many different options (more options then Bob’s Furniture, Room Place and some other furniture stores I went to). The sales associate was super sweet and helpful (not harassing at all). It was his 1st day off orientation so he was not able to answer all my questions but he immediately found the answers by either looking it up himself or asking his manager. Overall my experience was great and both the sales associate and store manager were super nice.
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July 2024 by Odi Plata
We've been purchasing our home furnishings here for the third time and we are satisfied with the quality, price and financing options they offer. A wide array of items to choose from and we are upgrading our living room furniture by getting this 6 pcs. leather sofa. Great customer service. Shout out to Kyle and David.
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July 2024 by Jenna Schnittker
The assistant manager V made our whole experience seamless, quick and pleasant with 2 small kids! We will definitely be repeat customers!
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July 2024 by S Axle
Wonderful sales person. And really easy to order. Love the bed frame
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July 2024 by Araceli Rodriguez
Great Customer Service by, Kyle Kielma proceeded my order through the phone and was really helpful and kind.
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July 2024 by Lisa Dub
We went in with the intentions of just browsing through some couches to see what they had. When we were approached by Mustafa, he was very informative and said if we had any questions to come see him. He never followed us around or hovered (like most sale places do) and never pressured us into buying anything. When we did show interest in a certain sofa, he showed us the quality of it and we were sold! We did leave to double check measurements but we made sure to return and get helped by him. Overall, had a very good experience there.
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July 2024 by Michael Boender
Truly great customer service. Kyle helped all are questions and helped us get what we wanted.
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July 2024 by Mark Ponko
We bought an online item from the store itself. They were really helpful however when we put the item together the wheels were broken and we were instructed to call another number. No help from their customer service. Do not buy anything online because they don't backup their products.
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July 2024 by Gloria Martinez
Donna and manager were great. Worked with us to structure a deal on a dining room set I fell in love with.
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July 2024 by Cynthia Fouch
Great experience very friendly
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July 2024 by Gary Dolnak
I usually get impatient when I go shopping for things but in this case the gentleman is very nice showed me around I told him what I was looking for he helped me out and look for what I needed I found it I got it and now I'm just waiting for delivery and his associate alongside of him I got to talk to her too and I've got along pretty good as far as I'm concerned they were very friendly willing to help you out in any which way so I am pleased and I want to thank you very very much
