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December 2023 by DEBRA NESS
We have had our system for almost 20 years and have always had good service. Service techs are always very polite and always contact us when they are on their way for appointments which we greatly appreciate. All calls are answered by office staff which now a days is a rarity.
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December 2023 by S Pairolero
Waterworks installed my sprinkler system 5 years ago and has serviced it ever since. They have always been very knowledgable and made adjustments as needed over the years. I would recommend them if you need a new sprinkler system installed.
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December 2023 by Lyndsay Nahf
We love our sprinkler system and the team at Waterworks. They’re proactive in scheduling open/close appointments. Flexible and timely if ever need service calls (we’ve only needed one and it was not at fault of the system).
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November 2023 by Adam
We have been very pleased not only with the customer service when calling but the workmanship was great both when we had our sprinklers installed as well as when we needed them repaired after backyard construction. I would highly recommend them to anyone looking for a sprinkler service company and contract.Services: Irrigation system repair & maintenance
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November 2023 by Dan Karys
Had their 6-zone system installed over 2-years ago, system works great, watering times are easily programmable, start-up and shutdown services are without incident.Service: Installation
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October 2023 by Mike Gulyas
Started off great. Terrible customer service for an existing client. I asked them to repair a sprinkler head that was moved by the city back in April. Instead of cutting it down and repairing it correctly, the tech just wedged it into place. I finally get around to calling them about it and now they want to charge me $150 service call to fix their issue. I am taking my yearly service contract elsewhere. Will gladly give someone else my money.*update. I found a company to open and close my system for $170. So glad I cancelled my $400 service contract with water works.*Their response is a complete and total lie. They came out after the city completed their work. And again, instead of properly repairing it, they just shoved it into place. That is not even the reason I am upset. When I called to get it fixed there was zero customer service or even an attempt to understand. Just $150 plus parts. Then she was all to happy to tell me that my warranty would be voided when cancelling my service contract. Literally happy that their customer would lose a benefit.10/17 Update. It’s been months and still no refund for the other half of the $400 they collected for the cancelled service contract.Every time I call I’m told that the person I need to talk to is out of the office. They have graduated from just terrible customer service to theft. Run away.
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October 2023 by Lori Schutt
I have been using waterworks for over 10 years. They installed the system and I have them do the start up and shut down every year. They are very reliable and knowledgeable. Highly recommend.
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September 2023 by Bindu Alexander
We have used Water Works for the past 13 years.They have been taking care of our sprinkler system twice a year and have come out promptly whenever we’ve needed them outside of that. Their staff is dependable and knowledgeable. We appreciate them a ton!
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September 2023 by John Nagy
Tommy from Water Works completed a tune up of our irrigation system today and did a wonderful job! He addressed the items that needed attention in an exceptionally professional manner. Highly satisfied! Thank you for a job very well done.Service: Irrigation system repair & maintenance
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September 2023 by Vivian Penny
We had a lot of front yard dirt brought in and seeded. We wanted to have an in ground water irrigation system installed and called Water Works. They were very thorough with the installation, making sure it would do the job we needed to create a beautiful lawn. We are very pleased with the results.Services: Irrigation system repair & maintenance
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September 2023 by R.C. Dirkes
Water Works installed our home sprinkler system in 2012. And in the years since, we have had no mechanical issues, system runs like clockwork. So does twice a year maintenance, startup and shutdown always occur in a timely manner, performed by courteous pros.
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August 2023 by Dave Selchan
Waterworks did an excellent job installing our irrigation system in 2022. They were very professional when setting up the app on my mobile phone. The shutdown last fall and startup this past spring was performed without any issues. I would recommend Waterworks to anybody looking to install a system.Services: Irrigation system repair & maintenance
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August 2023 by Mike Dillon
Really good installation experience; HOWEVER, as soon as I had a zone issue after just one season I was ghosted. The poor girl who schedules their business had to call me to tell me that it would be over $500 for them to come out to just look at the problem and parts would be added if needed. Once I asked to speak to the owner because it was all under warranty I never received a call back or follow up after multiple attempts. Very unprofessional. Warranty means nothing to this company.I would not recommend and they have lost my business.Service: Irrigation system repair & maintenance
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August 2023 by Mike D.
Installation went great; HOWEVER, As soon as you have a problem you are ghosted. Very unprofessional owners who would not return my multiple calls and requests after experiencing a zone problem after just 1 season. Warranty means nothing to this company. Do not recommend and will no longer give them my effort or my business.
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August 2023 by Brenda Birmingham
Water Works installed my underground water sprinkler system 3 years ago, and I have always been happy with their service. Tommy the technician is very knowledgeable, and professional. Thank you so much for your service.
