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March 2024 by taco tom
Fallynn and Vanessa were amazing when helping us find our first engagement rings. They followed every request we had for the rings and helped us find the rings we loved. Thank you for your help??
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March 2024 by Robert A
Giovi is always friendly and professional, keeps me a fan of Kay
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March 2024 by jacque Campbell
Purchased a ring, had it sized day of purchase returned to me 1 week later all bent up. Had it repaired took 3 weeks finally got it back, been wearing it one week and a stone fell out.
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March 2024 by John Burns
Kind, positive attitudes.
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February 2024 by Krystina Jauregui
Customer service terrible. Sales associate had attitude that made me uncomfortable and just did not feel welcome there.
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December 2023 by james clendening
The staff was amazing!!!!! Very helpful, personable, and welcoming. Thank you and keep it up. People need smiling faces like yours.
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December 2023 by Nicholas Leben
Walked in and received amazing customer service from Tim. He helped me pick out exactly what I was looking for and helped me throughout the way. He answered all my questions. Great customer service.
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September 2023 by Lucas Bilik
Tim and Erin were a pleasure to work with. This Kay location consistently outperforms other jewelers in the area.
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August 2023 by Trish Warren
Horrible experience. I had a bracelet my son bought for me that ended up broken. Took it in for repair. Was told it would cost 213.00 for repair and warranty. Would come back like new. It came back too big for wrist. It is a sapphire bracelet that stretches on to wrist. Had them send it back becauseof this and was told they could not bring it back to its original size So now I am out 213.00 for a bracelet that didnt come back like new and a warranty I can't use. Sales Rep I dealt with said sorry nothing they can do. Have a nice day. He sure sold me on how it would come back like new though.I would have been better off buying a new one. I explained to him that there were sentimental reasons behind wanting that fixed instead of a new one if it could be fixed. Again was told it would come back like new. The stones , prongs everything would be taken care of.completely refurbished.Feeling completely ripped off
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August 2023 by Joy Hill
Vanessa was awesome when we went in after having a frustrating experience at another location. She was patient, explaining every step of the ordering process, not caring about having to do extra return/exchanges to make everything work out right. She is truly the definition of customer service. We will continue going to this location even though it is farther than the closer one. The other employees at this store are great too, but we’ve mostly dealt with Vanessa. We can’t thank you enough!
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May 2023 by Rebecca Lynn
Tim was extremely friendly and provided fantastic service. He took the time to show us multiple rings to ensure we picked out the perfect rings! Strongly recommend
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May 2023 by Andrew Foote
Tim provided fantastic service! We came in to look for bar necklaces which unfortunately they did not have in stock. Tim made some wonderful recommendations and helped us find a great piece.
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May 2023 by Nikki Nusbaum
Broke my necklace a day before vacation, and felt terrible, stopped in and Tim was quick and helped me find a replacement until my gets fixed
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April 2023 by Marivel Paulin
Jiovannaand Vanessa are awesome and helpful. Felt just like home and welcomed. Thanks to you both. You guys met all my diamonds needs and met my purchase expectations.
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April 2023 by Deidre goodrich
I want to say I came in here almost 3 weeks ago. Vanessa help me tremendously in the ring and necklaces that were fixed. I definitely will come back to the store. Your people here are so friendly and helpful and I got some beautiful jewelry.
