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February 2024 by Sara Freer
We have used D&R for over 10 years and multiple properties. Super happy with their services and handling a variety of issues.
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January 2024 by Marisol A.
Run! Please run the other way even if you love the property, and property owners PLEASE do not entrust this "business" with your home. We don't wish this nightmare on anyone. We drove across the country due to a military move, and when we arrived tired but excited for our new home, we found ourselves in a mess. They did not make sure the house was ready, the previous tenants had destroyed this place while under their management and we were met with a myriad of issues. The house was full of furniture and items that they were supposed to move out before we arrived, my husband has been packing all those items and moving them while I clean a house that was "professionally" cleaned. They never have answers to the issues we present, and they have the worst communication after you sign the lease of course! Do yourselves a favor and do not add so much burden to a life event that is stressful enough, such as moving or renting your property to someone else. Military community, please be aware, these people do not care. You can tell by some of the responses from the owner on some of these reviews that they lack professionalism. They have gaslighted me repeatedly telling me the house was professionally cleaned and that their agent was here to make sure the job was done. The same agent that was shocked to see the hole on the wall that he was not aware of when we moved in. The same one that was here the other night moving stuff around, who my husband had to help because we actually felt bad for him (even though he is the person who was in charge of making sure the property was ready). They have blamed the movers, the owners, and have taken 0 ownership of their wrong doings. Not worth it....
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January 2024 by Shafique Mirza
Jesika has been great to work with as a property manager. She is professional, always follows up on requests and provides regular updates to keep everyone informed. She goes the extra mile to provide good customer service.
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November 2023 by Ratna S.
This is one property management company that you should never work with as a tenant. We rented a townhome for a year, lease ending in Aug31st 2023. Home was not professionally cleaned when received. While leased, they did not take care of several service requests. We lived with broken towel rods and closet doors and water damaged under sink cabinets. We vacated the home two month's before lease end date but did not hand it over to the property management. They entered the home on two occasions without notifying us, contracted cleaners to come in and clean the home without notifying us and then deducted $330 for 11 hours of cleaning services from our deposit. I should mention that we had already had the home professionally cleaned after moving out. Unfortunately, I don't have a recourse to recover the cleaning charges from them. Despite repeated emails there has been no response from them. A word of caution any tenant dealing with Durante and Rich, be sure to recover all your security deposit.
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October 2023 by Arun T S.
Our experience with Durante and Rich (D&R) is at best terrible We rented a townhouse Sept 1 2022 thru Aug 31 2023 but decided to move out on June 26 2023. We had the unit fully cleaned that day but DID NOT return the keys. Late September D&R sent final settlement statement, returning our deposit. It showed deduction of +$300 towards cleaning services. On inquiring, turns out on June 29th, D&R entered the unit without our permission and engaged a cleaning agency for 11 hours (+$300) without informing us. During handing over of keys on Aug 31 2023, this was not mentioned. The lease states that D&R can REQUEST access with 24 hr notice to the unit 60 days prior (July 1st in our case) from lease expiration - Sept 30 2023. Clearly, they committed two violations - entering the unit and hiring external cleaners, both without our permission. D&R refused to provide management escalation or a dispute resolution process. They basically shrugged at these violations and basically gave us a hand gesture. This a warning to owners and renters - engage with D&R at your own peril.
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August 2023 by Gary Kaplan
Jesika has been wonderful to work with at Durante & Rich. She has promptly answered my messages and kept me informed, whether or not she has the answer yet or still working on it. Great communication is a huge plus and she has provided that.
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May 2023 by bridget carnalla
If you want to avoid headaches and frustration, stay far away from this company.
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March 2023 by Halalbrother ..
As a current tenant being in the property about two weeks, wow, most of yelp reviews about this company are true. I even experienced myself the cobweb, no clean house and I had to hire a cleaning company to clean the house. I wish I read Yelp reviews not only google review. Truth that the maintenance team closed one of my requests based on homeowners says no issue with the garage, without even check on the issue. In fact the issue still presents. I got a bad property manager which is made a mess instead of help with a pool poor lack of communication skills, ignorance, and unprofessionalism. At the end she played the victim card, make it personally, got emotional, instead of focusing on the issues/maintenance. Also, the district manager involved once, and instead of helping, he made it worse situation. I don't know how and I don't care how this freaking business is running. But what I know for sure in any respectable and professional environment employees deal with customer with respect, integrity, and transparency. Not, emotional, defensive, and unprofessional. Trespassing three times till now into my private property without my permissions was a huge mistake made by Durante and Rich Real State company. They are refusing to answer my questions just to call one person unprofessional to hang up on me while talk to her (property manager). If they did answered, they respond to part of my request and ignore other parts. They respond unprofessionally, they never address the issue.This is called micro aggression, discrimination, and unhealthy working relationship with Tenants. To the company; No apology has been respectfully presented. Also, no need for one as the damage is breach of contract. Overall experience is (-10) nothing came good out of it.
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March 2023 by Mike Tyner
The most unprofessional staff I have ever come across within Real Estate. Avoid avoid avoid!
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December 2022 by Marci Z.
Diving back into renting a property seemed daunting until I met the Durante & Rich RE folks. They have been incredibly knowledgeable and resourceful throughout the process. My experience with everyone at the company has been about integrity and respect. I highly recommend this company.
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December 2022 by Mackenzie M.
Edit: It is unlike me to leave negative reviews. In fact this is likely my only negative review on Yelp. I genuinely try to be a warm and respectful person and I don't feel that the same respect has been returned. Rich has been nothing but condescending and rude to me (especially when I was worried about something in the unit that I thought could effect my health and safety). Trying to defame and gaslight your customers who are leaving genuine reviews of their negative experiences is not a great call for your business.
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October 2022 by Michelle R.
I didn't rent from them but from how they do business it is probably for the best. I found a house on Zillow I liked and made an appointment to view the place for yesterday. They even sent me a confirmation email the morning of that I responded to! I blocked my calendar for work, arrived early, and waited 20 mins after our original meeting time. I reached out multiple times I was there, no response. I reached out after to tell them I'm still interested if we can reschedule, no response. Accidentally saw it again today in my saved homes and now it's off the market. I'm not mad that it was rented out but it is rude as hell to waste my time and not communicate with me that it was no longer available. Still haven't received any apology or anything which is why I'm leaving this review. Very unprofessional and very rude.
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September 2022 by Arun S.
we rented a town house they manage. Multiple repair requests (including fridge and non functional power outlets) are just not addressed. They simply mark as COMPLETE even though no one even looked at it. The maintenance manager does not return emails or phone calls.
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June 2022 by Matt R.
The WORST people to deal with. Rich lies through his teeth and NEVER follows through on what he says. The staff are terrible and I'm amazed that they are still in business. Anyone considering working with them should drive by their office first. You'll find a round building with broken blinds and a mess inside that looks like a thrift store from the outside. STAY AWAY FROM THEM is my advice to you. Liars and ripoffs is the company Dick Durante runs.
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March 2022 by Brandon A.
Scammers!!! Rented from them in Chicago and it was a nightmare from the beginning. Place was really run down and apartment wasn't even finished. They promised they'd finish it and never did. The shower was a refurbished boat shower meant for really small spaces (LIKE ON A BOAT) so it was so small and leaked constantly! They turned off our central air after 6 months in the middle of summer AND THEN TRIED TO GASLIGHT US IN SAYING WE NEVER HAD AIR CONDITIONING!!! They said if we wanted it, we'd have to go buy one. They never responded to any repair calls even when our back door fell off the hinges. We had to repair it ourself because they'd never send anyone out or respond to our emails. When trying to move out, they made us jump through all of these hoops and then tried charging us extra fines. They tried to charge us an additional cleaning fee on top of getting the place professionally cleaned. They lied and told us that we owed an additional month of rent MONTHS after we moved out when I inquired why I had not received the security deposit back yet. Just so they could get out of giving us our deposit back. I tried to move out early due to realizing they're a scam and the person that was supposed to coordinate potential renters that I found, stopped working for them a month prior and no one told me. So no one was showing the apartment. People from their office were constantly quitting. They are very bad people and I've reported them to the BBB. Whatever you do, stay far far away from these people. Even if you follow all of their rules, do all the right things, they will still scam you. You've been warned.
