O'Reilly Auto Parts receives mixed reviews from customers. Some praise the helpfulness of staff members like Logan and Josh, who assisted with urgent repairs during a road trip. However, others express dissatisfaction with customer service, citing condescending attitudes and disrespectful treatment, particularly towards women and veterans. While the store is noted for having a good selection of auto parts and quick ordering options, the reliability of the parts can be inconsistent, with some customers reporting issues with incorrect items. Overall, the experience at O'Reilly Auto Parts can vary significantly based on the staff present and the specific situation.
5 stars for worst customer service. Condescending attitude towards women and disrespect for Purple Heart disabled Vietnam Army Veteran.
December 2023
Friendly staff at least have basic automotive and product knowledge, unlike many parts stores.
August 2023
Bamger theme, great people. I dont think they have the thinking part of their brain though. Theres a 12.3641% chance that the part you get has something wrong or is just not the right part. Would smash tho
