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June 2024 by MisSiNg PaRtZ
The lady on the phone was rude.
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March 2024 by Scott Nichols
Terrible customer service. The worst actually. I tried to find a corporate number to complain because the rudeness is coming from the lady manager. Impossible to find a customer service number. Avoid this place at all costs.
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November 2023 by Tom S.
Nothing like hearing staff laugh about how another customer didn't know the value of what he brought in and how it was a 'steal' for them. Really? I get that people should do research before trading stuff in or selling... but laughing about taken advantage of someone is horrible!
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October 2023 by Jessica Wiuff
Just a normal pawn shop
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August 2023 by Cougar Productions
I used to have a 5 star review on here for how great this place used to be! Especially when Joshua was the manager.The new employees are unprofessional with protocol and handling their merchandise.They give you a petty little warranty on your merchandise you buy from them, but sell junk! (I had to assume the speakers I bought were as is since there was no sign indicating that) I was also given no indicator I could test the speakers myself before hand. If I buy something off their shelves, I expect it to work from them testing it.I called with frustration about my purchase not working but remained as calm as could be, yet I was being hostile towards her? This place is garbage! They sell literal junk people probably find on the streets for free. TEST YOUR STUFF BEFORE YOU BUY!! OR GET THEIR PETTY WARRANTY!
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August 2023 by Zoey Perkins
I attempted to sell a brand new oculus and a gold necklace here. The lady who helped us, who didn’t wear a name tag, had reddish brown hair, glasses, tattoo on the back of her neck. While the other lady, Tiffany, was very kind and tried to help us and figure out how it works, the lady who was originally helping us was very rude, unprofessional, and straight up mean. Not only did she try to tell us there was no way of telling if it worked (when it was lighting up as we were speaking and I attempted to explain how it works) but also said they wouldn’t know how to use it and wouldn’t give us much for it. After this, the lady was talking about how she didn’t understand the brand or manufacturer of the necklace we brought in, and continued to act like it was a problem, saying “I guess…”, “I don’t know…” instead of trying to figure it out. While we did end up selling the necklace to the shop, our experience was unpleasant and I do not think we will be coming back.
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August 2023 by Cameron Kruzan
Unfortunately, this shop has went down hill with the new employees. This was much better when Joshua was manager. Employees there have been incredibly rude, and callous. Will be letting people know to try the new place in town and to avoid here.
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August 2023 by Jordan Turley
I've came in a couple times to look and see what they have. This is a terrible shop lol old man behind gun counter super rude. Everytime I've been in there there's upset customers at the counter. There's a for sale sign out front. Worst pawn king in midwest by far
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July 2023 by Khloe Jo Perkins
Had an awful experience. 0/10
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June 2023 by Daniel
Staff is all extremely rude and unprofessional,it was a a whole lot better when Josh was manager!!!!!!
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May 2023 by Corey Mcevers
This is where to go to get quality stolen products, and if u take stuff for a loan they will use every excuse in the book for you to not be able to get your own stuff back, guessing they are used to dealing with thieves who won't call the police.
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February 2023 by brian douglas
Drove an hour cause they wouldnt give me a offer on my 1/2 snap on air gun 4 months old barley used had papers and box. Took them 30 minutes to give me and offer. While waiting i walked around and seen some things selling for list price or high for junk. They finally came back and offered me $125 for a $725 tool. After hearing there offer and seeing there prices i wouldnt sell them nothing and shure wouldnt buy anythig from them knowing they payed next to nothing for everything there selling. Id literally recommend any pawn shop but pawn king. Ill never step foot in any of there locations. King rip off
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January 2023 by Lenita “1RealQueen” Sanders-Golden
I give Pawn King a 10 Star Review. It was my first visit. The staff was pleasant, knowledgeable, and made me feel Welcomed!!! Reasonable prices and inventory. Thank you Joshua for going the Extra mile! They were Right on time and Fair for what I needed. I recommend Pawn King in Jacksonville, Il to everyone!
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September 2022 by Psycho Pete
Well first off I went into the pawn shop which I frequent all the time. I buy things on layaway all the time. Usually bigger items that are around $250. I go into the pawn shop to pawn and sell some items. I had a Ryobi 1/4 drive impact and a circular saw matching and a chroded Ryobi saw that was like new along with 3 batteries and a charger for the Ryobi stuff. This guy insults me by offering me $25 for the whole bag of tools. I laughed at him and asked for Josh because usually he treats me right. He wasn't there. So I also brought in a Strother compound bow...(which they don't make anymore) with a brand new string on it new kisser button and fully dressed bow with sight and arrow rest.... everything. Even had a soft case with it and 4 blood Hunter arrows. This Shylock offered me $50 for my bow. I laughed at him and I noticed some gentleman looking at Ryobi tools. So I sold them my tools for what I was asking....$60. which was fair. Needless to say I doubt I will be doing anymore business with them in the future. Oh yeah! They forgot to give me back my ID so I'll have to go back for that because the guy who helped me was so unprofessional he didn't even give me my ID card back. PS.....he said he wasn't buying tools so that was the pawn price. What kind of pawn shop isn't buying tools when there are people looking at tools? Makes no sense. $50 for a $450 bow. Yeah....they got the Jew Shylock racket down at this pawn shop.
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June 2022 by Eric Crawford
Great friendly service
