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March 2023 by Wessie Smith
Derek and ac are very wonderful then did a great job and very good customer service
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December 2021 by Vito Aldakka
Absolutely terrible customer service. Their delivery drivers want you to bribe them to do their job when you pay for shipping already. They confirm your order and then take your item and assign it to another customer. I’m disgusted with how they treat their customers. Their customer support team states they will contact you back and never do. I submitted a complaint to the BBB and said I am willing to speak to the media if needed. No one should ever buy from Value City Furniture ever again.
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October 2021 by Rudy Garcia
Ok let me start off by saying that I would not buy from this company even if they gave me 50% off of my overall total. I purchased two condos in St. Louis, and went to value city to have them fully furnish the property’s and spent over $9000 with them cash No financing nothing I was given promise after promise of the delivery dates and me having to fly into town from California and two days before flying in I’m being told that the items I purchased are not available they are on back order. This Organization is run by a bunch of deceptive greedy money hungry lazy corporate ideology thinking people who just want to put the money in their pocket and forget about the customer in the end. So if you’re looking for furniture or any thing to furnish your home please do your research & please take my advice and stay far away from this place of business and all value city organizations. I will be going into this place on Saturday and getting a refund for the failures of this business.
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September 2021 by J A
Unprofessional. Foul. Inefficient. Rude. Discourteous. Incompetent. Once they get your sale, good luck with ever getting treated like a paying customer. I had to leave a one star review because the system didn't allow me to leave it blank. One star is still too much.
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March 2021 by Cheryl Huff
I received email on 03/04/21 confirming delivery of furniture on 03/06/21 between 12:45 and 3:45. On 03/05/21 at 12:30 pm i received call from Brittany that i would not be receiving my Sofa until 4/07/21 i would receive loveseat tomorrow 03/06/21. How are you going to confirm delivery and then change afternoon before you are expecting your furniture. Be smart shop elsewhere. Terrible terrible service. I will update as we go along. They should have just been up front about not having stock and let customer make decision if they want to wait. That is what is terrible to me. VCF should know the stock they have. I will update if I receive couch April 7th.
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February 2021 by Julia Antia
Unprofessional. Foul. Inefficient. Rude. Discourteous. Incompetent. Once they get your sale, good luck with ever getting treated like a paying customer. I had to leave a one star review because the system didn't allow me to leave it blank. One star is still too much.
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February 2021 by Vito AL Dakka
Absolutely terrible customer service. Their delivery drivers want you to bribe them to do their job when you pay for shipping already. They confirm your order and then take your item and assign it to another customer. I’m disgusted with how they treat their customers. Their customer support team states they will contact you back and never do. I submitted a complaint to the BBB and said I am willing to speak to the media if needed. No one should ever buy from Value City Furniture ever again.
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August 2020 by Obi Louis Onuorah
Buying furnitures from VCF is very easy with the help of their wonderful sales team. The delivery guys were so professional and helpful too. My overall experience was awesome. Thanks guys
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November 2019 by Sara Hughes
Coach Nate, Angelo driver ,Big A and Jeremy, did a home delivery today. They where very professional and friendly. Great to work with, well definitely be going back to VCF.
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August 2019 by Brenda Dancy-Clegg
What I like about this team of delivery they called and give a time and was there on time. They handle the merchandise carefully and went straight to work. Set up and was out of the way so that we could enjoy our purchase. Thanks delivery team.
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August 2019 by Maria Marz
The furniture delivery guys were very corteous, professional, and helpful. They delivered and set up the furniture efficiently and carefully. 100% would recommend.
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August 2019 by SETH ROGOWSKI
So this is my very first time buying furniture and getting a delivery.was an awesome experience ...Ryan And Demetrius maid my day they had great Sense of humor Great team if I ever bought anymore furniture I would hope they would be the team that came out
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August 2019 by Michelle Macinnis
Ryan & demitrius arrived on time, maybe even a couple minutes early which I actually was hoping for, also they were swift and moving like they’ve been working together for a long time awesome.TEAM WORK !!!!
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August 2019 by Vic Custardo
Jervel and Jojuan did a great job and were nothing but polite. Moved everything exactly where I wanted. Thank you !
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August 2019 by Lisa Rech
I received several calls to remind me about chair delivery which I appreciated, although 2 of the calls were not accurate to the time the chairs actually arrived. Jojuan and Jervel were the employees to deliver my chairs, they were polite and efficient. Good experience over all.
