Extended Stay America - Chicago offers a range of experiences. Some guests found the rooms to be clean, spacious, and comfortable, with amenities like kitchenettes that provide good value for the price. The staff at the front desk are often praised for their friendliness, hospitality, and helpfulness, especially during stressful situations like flight cancellations. One guest described the manager and staff as excellent and recommended the hotel for a friendly and clean environment. However, there are also negative aspects reported. Several guests noted issues with cleanliness, such as dirty carpets and outdated furniture, including a fridge in need of replacement. The breakfast options are very limited, with some guests disappointed by the lack of variety and basic supplies like oatmeal and coffee. The hotel also faces challenges with smoking outside despite "No Smoking" signs, and some rooms are difficult to access for those with disabilities, especially when elevators are broken. Additional concerns include overpriced vending and laundry machines, and rooms that need updating. Overall, while some guests had a good experience and found good value, others were disappointed by cleanliness, amenities, and maintenance issues.
If you want my honest opinion, this place is a wonderful place to stay.The rooms feels homey and the staff is amazing.
September 2025
I've been a long time resident of the Extended Stay America in Itasca and my experience has always been excellent. The manager has been fantastic and the hotel staff are great. I'd definitely recommend this hotel to anyone looking for a clean and friendly place to stay.
September 2025
Disappointed that the amenities list weekly room cleaning but in actuality it is every 2 weeks.
