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October 2021 by Shells Bells
This Hone Depot goes above and beyond in customer expectations! This is like a 2nd home for my Real home needs, desires, upgrades and So Much more that Goes into being a Homeowner.. IT’s A LOT! They are friendly, helpful and so many different employees have advise in all the areas that come with OWNING A home as a Single Woman! Home Depot Goes above every other store I have purchased from so far! McHenry is a close 2nd to the Lakemoor! Just as Good and HONEST! I would never say that about Menards! The put their customers way further down the totem pole and send “tough Crap” letters when you submit grievances in products incorrectly made and they do not stand behind their Products!
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February 2021 by Jason M.
This review is for the home Depot in volo Illinois off of route 12. Worst experience ever. I purchased a washer and dryer for $2,000 and was told it would be delivered on Saturday the 6th. I'm in desperate need of the washer and dryer which is the reason that I decided to go with them. They called me the day before and the message was distorted and all I heard was 1pm. I had my alarm set for 11:00 a.m. as I work nights and took the day off specifically to be home for the delivery. Woke up to use the bathroom at around 9:58 a.m. and found out that they had tried to call me at 5 minutes to 8:00 To let me know they were outside in the driveway and they refused to come back and deliver it today. Now I have to wait an additional 10 days. seriously thinking about canceling and going with Best buy who could be here 5 days earlier but would lose money. Do not order from home Depot for appliances unless you're going to pick it up yourself. spoke with five people and there's nothing they can do and it's a horrible experience and I do not wish it for anyone. I will never order appliances from home Depot ever again for this very reason.
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January 2021 by Robynn B.
Store in Volo, IL is horrible. Was there yesterday and had a cart with about $1000 worth of lumber, tools, etc. not a single register open. Tried to check out in the contractors area and no one was there. Asked they they told me to take it down to self checkout. Pushed the heavy cart all the way down there to find 3 employees standing around doing nothing. Started checking out, not one of them asked if they could help or anything. Rang a few items and then decided, they clearly do not have any customer service so they do not deserve my business. Stopped checking out, left the cart with $1000 worth of stuff. I took my business elsewhere. I do not recommend the Volo, IL store.
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October 2020 by Lori Trentanelli
THANK YOU JUSTINE!!!
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April 2020 by Candace Bond Leonard
Glad they are limiting the number of folks allowed in the store at any one time. Thank you for that. Sadly, still no wipes or face masks. But everyone there was helpful and very kind.
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February 2020 by William L.
It's the big boy in home repair and improvement. You should be able to find just about anything you need, and then some. If it's attention to detail that you need, select a good contractor - Home Depot is not the place for that. As Ford basically started the mass production of automobiles, so has Home Depot set the standard for big box home improvement.
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May 2019 by Frank Martinek PH
When a customer literally sits in the patio furniture area for 10-15 minutes and not a single employee notices them, it's time for an improvement. Also, how about opening some registers and not force customers to use the self-checkout. Lastly, when a call is made with a complaint, it might help to get the customer's name and number and not just say 'I'm sorry, I'll talk to them.' then say "thank you" and hang up.
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February 2019 by Uncle Bomber
The flooring folks at the Volo Home Depot are terrific. They are very knowledgable, friendly and patient working through the multiple property projects we have going at any given time. They are sensitive to competitor pricing and work hard to deliver quality products and services at good prices. I highly recommend this Home Depot and its flooring staff for all your carpet, tile and laminate flooring needs.
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January 2019 by Robert Zeinz
The Kids Workshops are great!
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December 2018 by Shannon Hargis
Fantastic customer service. We prefer Home Depot, especially this specific location, because they are always ready to help and give a smile. They also allow dogs and I walk around their building frequently working on public manners and leash manners with various dogs I train. We also remodel our house and we prefer most of Home Depots products and prices over their competitors.
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October 2018 by j s.
Came into this location looking to buy a washer/ dryer for a weekend holiday sale. We were in later on Sunday night, so because it was later we weren't sure if we were really going to "pull the trigger". We ended up talking to Kevin and Ray. They both were very helpful and answered all our questions. We ended up buying that night because they made the decision easy for us. Great staff! Awesome service!
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October 2018 by Jason B.
After deciding to completely renovate our kitchen, living and dining room we chose to replace our front entry and storm door. After finding the doors we wanted (about $1400 not including installation) we sat down with the Home Depot (Volo Illinois off Hartigan) salesman and scheduled for their service company (RSI) to come out to take measurements. We were also assured that "Anthony" was the best in the business. After a few days Anthony called and left a message to call him back. My girlfriend called and was told "he was driving and would call her back". No call that day. She called and left a message the next day. No call back. The next evening she called Home Depot and talked to a manager, Kevin. He was very apologetic and assured her he would take care of this. Nothing. Today, we went back to Home Depot and cancelled everything and got a refund for the measurements. We will no longer be using The Home Depot for ANY service work or special orders.
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September 2018 by Phillip S.
I don't know why people have given this place a low rating. This place has been very good to me as far as being a new homeowner in this area. I've been to this place multiple times and have been helped by some really nice folks. Today I went in to buy a dehumidifier because it was recommended by the home inspector to get one for the basement. I went in and was helped and was given recommendations on which one to buy. Also I was told that Home Depot gives military discount on purchases in the store which was a plus. After talking to the two employees (forgot their names) for sometime about different things to fix around the home, I left feeling good about my purchase today. Although they told me Menards across the street offers a small increase of a military discount, I'll keep my business here for the customer service.
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June 2018 by Jeff Lurie
I went to this Home Depot today and had a great experience. I went to buy a new BBQ grill that was on sale. Mike helped me showing the features of the grill, showed me an electric Rotisserie that would work with it and good cover for it. Then he helped me get 60 watt garage door opener build that were on clearance. Then he took me over to the service counter and stayed with me to make sure my new grill would be assembled by their best assembler and to arrange a delivery day and time that was convenient to my schedule. Kudos to Gwen on the phone that told me how I could arrange both the assembly and delivery. This store has always given me great customer service. Also the Mundelien store gives great service too. Being the Internet Sales Manager at a Ford/Lincoln dealer I know and appreciate good service when I experience it.
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April 2018 by Geoff S.
I needed a faucet handle adapter for a faucet that was purchased at HD. I entered the plumbing aisle and started looking around. 2 guys in orange aprons were talking to each other at the other end of aisle. They looked down the aisle at me at turned around and started walking the other way. I called out to them, they stopped in their tracks and just looked at me, didn't approach me, so I had to walk the length of the aisle to them. Showed them my part I need and they just said, we don't have that. No research, no looking, no nothing. Again, the faucet was bought at HD. Went over to Menards where the guy spent several minutes with me even tho they were much busier that HD. No wonder the HD lot here is always 85% empty and Menards is packed.