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October 2023 by D V.
Honestly I have to admit it doesn't get any worse than this Walgreens pharmacy. It most certainly will be my last prescription I fill with Walgreens... each visit in line at the pharmacy is over an hour wait. I think it's actually very negligible that they staff one person when they boarder a retirement community who drives more foot traffic. You must and I do mean must plan for a few hour trip regardless of time or distance from your house. It is not the cashiers fault quit yelling at them in line if you do decide to go this is completely leadership neglect.
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September 2023 by A G.
Always huge lines at this pharmacy! Went to the drive thru and 8 cars in line so parked and went inside and 10 people in line. And then prescriptions never ready at quoted pickup time
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September 2023 by Terry R.
I am so fed up with Walgreens at this point. My pain management doctor put in an order for hydrocodone on Tuesday, today is now Friday, they are out of stock on it still and they will not allow it to be transferred to another Walgreens location so now I have to sit without the proper medication until Monday before they can get a hold of my physician. I have sat on hold twice tonight over 20 minutes only to be hung up on both times. I've had my share of issues with Walgreens and it seems to just be getting worse. Their staff do not care about their customers..
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May 2023 by A S.
I wish there was self-checkout at all Walgreens. It is so agonizing to checkout. Their card processor for payment is so complicated and slow. And the cashier may ask if you would like to apply for a credit card and would you like to give to charity.
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November 2022 by Jay D.
if you were planning on filling a prescription here, don't this walgreens right next to a huge retirement home which makes them busy everyday all day just go to jewel osco down the road, better staff
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October 2022 by Audrey K.
Doctor orders prescription at 3:30 in the afternoon, it's 8:30 pm and still no prescription. This means another night with no meds. No excuse for such poor service.
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April 2022 by C S.
Consistently terrible service at this pharmacy. On numerous occasions now, after waiting over 20 minutes in line, I get told that your prescription is not ready. So I get the pleasure of coming back an hour later only to wait in line for another 20 minutes and then another 10 minutes for them to actually fill my prescription. Do yourself a favor and go out of your way to AVOID THIS PHARMACY!!!
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January 2022 by Mary M.
We called my husbands MD at 9am for a new rx. They sent it to this Walgreens. I know they're busy. At noon I called to check when it would be ready. I got an automated voice saying they were dealing with the insurance coverage for this med. it's a prescription for pain. at 4pm I called and finally spoke to a person who said they were the pharmacist. She said the insurance would cover the meds because he already had 1 script filled 2 days ago. I said we'd pay cash. She said fine pick it up after 6pm. I called at 6:30 to check the status and was told it hadn't been filled and that the pharmacist was on dinner. Call back in an hour. At 7:15 Pm I went to the pharmacy, waited to speak with the pharmacist. He then told me he wouldn't fill the script because my husband had another pain script filled 2 days ago. I tried to explain that that med wasn't working. He still refused, and said we needed to go to am emergency room. My husband is supposed to be in quarantine until his surgery. Not his problem! Call the surgeon in the AM. So now we're having a THIRD not with no sleep, no relief from the pain......Walgreens has lost our business and I will DEFINATELY let everyone I know about their pharmacy
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January 2022 by Frank R.
Wife called to ask about appointment for flu shot . Was told weekday evening are ok and walk ins are ok but there may be a wait time . I have no problem waiting since I'm also in Customer service . Waited patiently 15 minutes in line and was told appointments only . Staff needs to get on same page . Would of made appointment if was told to at time of original call . I have made appointment for next week .
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December 2021 by Charlie R.
The pharmacists are professional but their pharmacy techs are the worst group of staff I have ever seen anywhere. They are short, rude, and incompetent. The girl wearing the hijab is especially rude all the time for no reason. Wish there were more drive thru pharmacy options other than this terrible place.
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October 2021 by Stephanie H.
My prescription was sent to the pharmacy. I called to check the status first I was hung up on. Then I was told my insurance won't cover it o said that fine I'll pay cash they said one hour. I came two hours after the call waited in line for 10 minutes. Then the lady said oh you have no insurance I said I know. She said oh now I have to redo the prescription it will be ready in 15 minutes. I sat and waited. So unorganized and short staffed will go elsewhere.
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April 2021 by Lynn M.
Called in prescription for migraine medicine at 9 am. Told me it would be ready at 10:30 am. My 90yr-old mother insisted on picking it up for me. She waited in like for 45 minutes and was told to come back at 2:30pm. WHAT???? There was no problem with prescription, they just wouldn't have time to fill until FOUR HOURS after THEY stated it would be ready, and waiting in line again.
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April 2021 by Lauren H.
pharmacy is horrible! takes forever and rude customer service. the pharmacy manager was very rude on the phone and cut me off multiple times talking over me.
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February 2021 by Mike M.
I would give them NO stars if I could. HORRIBLE PHARMACY. Mgmt and staff are the rudest people to the elderly and even young folks. They always have an issue with my scripts and ALWAYS give you a hard time. AVOID THIS PHARMACY AT ALL COSTS. Drive the extra mile up the road on IL-47, trust me it's not worth your brain cells. The Walgreens staff is great, just the pharmacy. You have been warned about the PHARMACY!!!
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December 2020 by Shirl P.
This has consistently been the worst pharmacy that I've ever seen. The staff is rude and this was long before Covid had an impact. Wait time has always been long. Staff has always been rude. Photo department is the worst with many mistakes. I no longer go to this Walgreens. I travel to the store farther north on Rt 47.