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October 2023 by Dan zukowski
Normally I would only do a basic wash to rinse off the dirt but this time I up graded, what a joke! Pay extra and get less!! The blowers didn't even blow off the right side of my car. This isn't the first poor experience, but it sure will be the last!! I'm Done!!!
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October 2023 by Nicholas Kasperson
In accurate beer pricing. Rude associates. Extremely unhelpful. Employees are slow and just simply can’t be bothered to help anyone.
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October 2023 by Nicholas K.
I honestly don't know what to say about this place. The best I can say is the ATTITUDE of the workers here aside from a couple literally emote that they could care nothing about being helpful. I have purchased from them for years. Usually beer and cigarettes but even though I. IIII INITIATE with " Hello" or "how are you?" They can't be bothered. Things that pissed me off: RudeEntitled behavior Wrong pricing "goose island IPA" marked as $16.99 but rung up as $18.99. Acting inconvenienced because I ask for a carton of cigarettes instead of by the pack Long check out lines and slow to no responsive employees behaving like they are inconvenienced by jumping on the second register to get the customers CARED FOR quickly and efficiently Refusing purchases when they are waxing the floors and the whole store is trapped offCustomers complaints about pump transaction issues and again they just push it off like it's not their job. Yeah your store smells nice and looks clean. And you play nice music but seriously. The Grove is typical of lots of things these days great packaging and crappy product. The product being customer service. If you own this establishment don't even bother commenting or responding to me about this. I don't want your apology argument or "gift card". You already are well informed about your store and your over paid manager.
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August 2023 by sridhar Guda
I started going here and I really like the vacuums because they all work:) An extra thing for free is the free wash for car mats which is pretty nice.
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August 2023 by Mourad M
Advertising $3 car wash but don’t exist once at screen to purchase. $5 cheapest. Attendant: old and grumpy. He could be friendlier. But again that’s what you get when you insist on employing strictly ppl from India. Impolite and insolent.
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August 2023 by Sable Omes-Sombke
Terrible. I usually go to this car wash because of its proximity to my house, never again. I noticed that the car wash sequencing has been sped up and my wiper ripped off the car causing the windshield to crack. And yes all wipers were well secured prior to me entering the car wash. Stay away from this place.
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August 2023 by Kelly Ayo
I had the worst experience here ever. I was paying attention to the attendee who was guiding me into the car wash but he wasn’t paying attention at all. Somehow my car was stuck and it wasn’t aligned. So when I put it in neutral, it would not move forward. The attendee was yelling at me, saying it’s my fault, my problem. I have never had someone so rude and condescending in such a scary situation. I don’t recommend. To the owner: be nicer to your paying customers.
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July 2023 by Richard Almeida
Easy to pay system, fast and ample entrance, different car wash options, attendant not friendly, vacuums mostly clogged and with little to no power...
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July 2023 by Restaurant Critic
NEVER GET A CAR WASH HERE! I have gotten car washes here multiple times using the tire shine option and the rim clean option. They use very cheap soap that leaves gunk behind and clogs up my brake calipers and rotors. The only way to remove the gunk is to pressure wash it off yourself. I actually ended up burning my pad through because the caliper was clogged from the gunk left behind by the soap. I know it was from this car wash because when I took my caliper off it was all gunk that was clearly left behind from the soap (it smelled like soap and was the same color). It also happens EVERY time I get a wash here. Just go down the street and get one, it’s cheaper and more effective!!!!!!! also, they make you pay for their vacuums which is outrageous speaking that they are surrounded by free vacuum places.
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June 2023 by Talia M.
Honestly I used to love coming here before they did their "upgrades". For $19 (their extreme wash) it didn't clean the outside of my car at all and I almost got stuck at the end of their car wash trying to exit. Place is a joke now, super disappointed. Guess I need to find a new car wash.
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June 2023 by LoveMeKnot A.
I’m very disappointed…I have a monthly membership that I’ve continued paying for… Went to wash my truck to see lot has cones by entrance. Huge dumpster and a sign saying closed for renovations. It doesn’t say when they will reopen. Electronic Sign out front shows hrs of operation. However, was never notified they were shutting down or if they will pause my membership.I had called them and the phone keeps onRinging. No way for a vm to be able to leave one..I have loved coming here but their customer service right now sucks.
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June 2023 by Mike
This car wash has gone down hill. Every time they close to do a update/renovations they speed up the car wash. My truck still had soap on it when i left. Took my car same issue. I get it cost on product has gone up but stop speeding up the process of the wash
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June 2023 by Joel M.
Just took my Truck through it and gouged the paint on the hood. Went straight to Auto Zone to get the touch up paint. I have the membership and it was fine before they did the so called upgrades. Canceling the membership. Bastards!
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April 2023 by Alex H.
This place is terrible. I got off the highway and drove here just to get a slush drink coke. I looked at it and it didn't even look ready. I poured a bit and decided to taste it. Fucking terrible like it mixed with toilet water or unsanitary. I poured it out and threw the cup away and saw a different brand that look completely fresh. I went to the counter and the clerk who watched me said 2 cups. I said please check your machine it does not taste right. They argued me down to state they keep the place clean as it smelled bad upon entering the door. I just paid for the stupid drink as a veteran that should have kicked everyone's ass. But the doctor on my shoulder told me to walk away. DONT GO HERE FOR GAS CAR WASH, CASHBACK...DONT GO. pissed Army veteran. This is not how you treat people staff
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February 2023 by Brendan Dougherty
The wash broke down after a line of people paid. I sat in line with about 8 other cars, no one said anything, a guy was trying to fix it and then gave up and walked away. After backing out I went into the building office, no one was there, then I went into the gas station. The guy in there was worthless, said I needed to talk to the person that left the car wash (but I’m pretty sure it was the same guy). Long story short, no refund, no clean car. I had been going there for years for gas and washes, but not anymore.
