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“Jose is amazingHe provided excellent customer serviceHe is very knowledgeable about Boost Mobile products and plansI will be back to this store because of the excellent service Jose provided”
“My wife and I went here and Marco was just exceptional all the way around ,best customer service by far,He hD the best deal and had us out the door painlessly,ty again Woodstock boost mobile and Marco we thank you .”
9:30 AM - 7:30 PM
17 N State St, Elgin
Internet Service Providers
“Always Excellent Customer Service! Rapid Services will do all they can to help you with your packages and reduce your costs, saving you money. Highly appreciated!”
“Michael was super helpful and knowledgeable. He helped me find a repair center so I could get my phone fixed and trade in my phone. I went from having to pay nearly $1300 for a phone to only having to pay $300. 100% recommend this location”
“I came into the store sorely needing a new phone. I had some reservations about coming in store since every other phone store I’ve ever visited had crew members who didn’t really know what they were talking about and were obviously trying to up sell. This said, my experience tonight at this location was so good that I doubt I will ever try another location. Our representative, David, was very knowledgeable about every phone we looked at and his demeanor quickly eased my anxiety about this large purchase. David took my concerns seriously and gave me real answers that gave me tangible direction on what phone is best for me. I’m looking forward to using my new phone, thank you David!”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
“Today I stopped in bc I was actually looking for the at and t store.. and let me tell you the guy was so incredibly sweet!!!!!’ He literally went above and beyond by even asking if I needed to use the phone.. and I told him about my horrible experience with at and t and he said I should come back! Lol I really should bc after going to the at and t store across the street it was a nightmare. Wish I still had T-Mobile. Always had such amazing service here. Thank you so much. And sorry I didn’t catch his name but great service :)”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
“Each time I've needed service, Fox Valley has not disappointed. Concise communication and effective troubleshooting skills are their main mantras and at least for me, they've succeeded every time.”
“I visited to have my service changed. I made an appointment, but it wasn't very busy. I was pleased with the attention I received and the help in finding a bundle that saved me money.”
“I was surprised to see bad reviews about this store. I have been there a few times and the young people who work there are so sweet and knowledgeable. Sometimes policies are frustrating and can impact how we see people’s customer service so maybe that impacted poor reviews. My experience both times I went there was extremely positive. They gave me tons of options, were super patient and kind, and didn’t pressure me into anything. Really nice group of people there.”
“I recently visited the Algonquin IL to return some equipment, obtain a new DVR, and possibly consider adding internet service. I had so much frustration with AT&T DSL outages and I needed to make a change. I was nervous about having an aggravating experience, but the sales consultant, Steven Brill, was fantastic! He was helpful, patient, and knowledgeable. He answered all of my questions and took care of my issues quickly. We discussed adding the internet service and he explained the plans available and I would be getting twice the internet speeds for about half of what AT&T was charging. I also know that AT&T is phasing out DSL so it was a matter of time before I needed to switch. Steven made the experience with Xfinity painless and easy. He is a stellar example of great customer care and what a thoughtful, professional employee can do for the larger company.”
“This location offered everything you want when you step in . Great customer service . We last week and didn't buy anything but we have so many questions about new IPhone, watches , accessories even billing . Thank you to Mr. Carson for been an example of a 5 stars customer service. Today I came back and purchased a watch a phone and bunch of accessories. I didn't see Carson but we got again a great customer service from a different associate .”
“I’ve been a long time customer of Sprint and T-Mobile over 20 years. Really appreciate the store. Just recently went in with some really frustrating troubleshooting I was have and Nataly took the time to walk me through the troubleshooting even though I wasn’t planning on buying anything that day. Really appreciate your patience and willingness to help.”
10:00 AM - 8:00 PM
4912 Northwest Hwy Suite A, Crystal Lake
Internet Service Providers
“Today my husband & I went to get new phones. I was dreading the whole process. BUT Scott C. made our customer experience a great one. We were immediately greeted and assisted upon walking in the door. Scott was very knowledgeable, professional, friendly & had a great sense of humor. He made sure we were happy with our new phones and had all of our questions answered. Really made us feel valued as customers of AT&T. Thank you, Scott.”
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“Had a great experience today at the store buying a galaxy watch. The customer service rep, Zane, was very knowledgeable, very polite, looked for the best deal for me, helped me get everything straight, and was a pleasure to work with.”