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July 2024 by michael moten
Pro's all the time
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May 2024 by Curious K
Called several times where the phone rang and rang. Finally when they answered, they said my package was not there after I told them the shipper said it was not deliverable because they couldn’t find my address. If they couldn’t find the address then how do they know the package isn’t there. Was told to call Tri City post office where again the phone rings in excess of 10 mins. The 800 number said they marked it for redelivery and that Homewood should have checked with the carrier. guessing I will never see this package
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May 2024 by LaCretia Delaney
The PO was due today with a second attempt to deliver an important package & NEVER SHOWED UP.
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May 2024 by L M S
Homewood is suppose to close at 6pm. I got there at 5:42pm after work and checked my PO Box. When I went to the door to check on a package, they'd locked the doors at 5:44. I asked to pick up my one package, counter person said no. They should remain open until they're closed.
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December 2023 by Jeries Taa
They don’t answer phone calls . My package that I waited on 2 month to get from the auto dealership was picked up by usps since November 22 and until this day it hasn’t been scanned in .. I have been calling almost every day and no one answer . I started a claim with usps support and they can’t get me any info saying they don’t have the package . Where did it disappear to ? The vehicle has been sitting for over 2 months now .. no one cares when its Someone else’s job on the line. Homewood IL is the location of the package . Someone needs to figure this out and call me back .
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October 2023 by Yolanda Wilson
Fast and friendly customer service
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February 2023 by vera m banks
My overnight package came in too late to get to MS the next day. My sister got it the next day. Excellent customer service
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October 2022 by Brooklyn B.
Literally if I could give 0 stars I would! The lady with the glasses that is always there is the rudest woman I've ever met. Every single time I've had to go in there she has always been rude. Been there twice the past 2 days and it's been closed. Yesterday was Columbus Day so I get that, but today I was in and there and there is a sticky note on the door saying closed until 4.... Meanwhile she's checking someone out so I just see if the door is open and she yells " i am closed you will not be helped until 4" YOU DO NOT have to be a rude person and work your hours other people have jobs as well!! Seriously if you don't want to be nice to people don't have a job and a federal job at that. But thankfully the mountain Brook post office is Atleast polite and was very helpful.
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September 2022 by Edvin Mertdogan
Old fashioned historic type of facility.
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September 2022 by ElJaie
I'm trying to figure out how this particular facility remains open. They NEVER open on time. It 9:30am and they still have the doors locked. You can only use yr card. The customer service is HORRIBLE. This facility serves no purpose other than to irritate and frustrate potential customers.
Ridiculous
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August 2022 by Jayla Ivlie
Both women at the front desk act like they can’t do anything. Need to fix themselves
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July 2022 by Christopher Loudon
I have had decent luck at the actual facility on Ridge. My problem is anytime my regular mail lady (who is AWESOME) goes on vacation, we just don’t get ANY mail. She’s off a week? We don’t get mail for a week. I cannot afford to not get my bills and/or checks for a week. Hire enough people to do your freaking job! I used to rave about the USPS. How did things get this bad???
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May 2022 by ElJaie Jones
I'm trying to figure out how this particular facility remains open. They NEVER open on time. It 9:30am and they still have the doors locked. You can only use yr card. The customer service is HORRIBLE. This facility serves no purpose other than to irritate and frustrate potential customers.Ridiculous
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May 2022 by Eila Koltun
I find the staff helpful. I love how they decorate for the holidays, even ones that I don't celebrate. Now I rarely have issues with the packages I mail out. There were some problems mailing out packages during the beginning and height of the pandemic, but no more delivery problems now. I trust this post office. Regarding the frequent uncleanliness, I spoke to the P.O. manager. They share a custodian with at least 1 other post office. So that is the reason that it often looks messy. I even offered to vacuum for them, but they didn't have a working vacuum cleaner. These are hard times for businesses, please remember, it takes a village.
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April 2022 by Brian
worst post office i’ve ever been to. lady at the front desk with a bow was so unprofessional and did not want to take me prepaid label because it was off by 0.4 lbs wasted my time and caused a scene something needs to be done
