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November 2023 by A N.
After waiting for 50 minutes with only 1 car ahead of me and the cars that were in the bays were there over 40 minute. I decided to enter and exit the bay without an oil chang. I'm not sure what the 8 guys were doing and what takes so long. only if there was a way out after someone pulled In behind me!!Never again will I go here.
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September 2023 by Wendy Erickson
Went to Homer Glen location. Pulled into bay and a young man comes over to the car. He clearly wants to be anywhere but here. He asks if we have concerns or questions. We talked to him and asked for a 5w40 or 10w40 conventional oil. He looks confused and says your car takes 5w30. We told him we understand that but want a thicker oil due to the summer heat. He tells us those are full synthetic. 5w30 comes in a semi-synthetic and 10w40 is a straight conventional. He gets someone else who at least knew what we were asking for and looked for it. But they didn't have it.Frustrating to have to talk to multiple people and clearly inconvenience someone who didn't want to be there in the first place.
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July 2023 by Michelle Baker
I’ve been coming here for years and NOT once ever had I had an issues until now. The “man” working as the lube master greeter was full of nothing but ATTITUDE. Since he was unable to locate my current plate in their database suggested I’ve never been there before. Ok, no biggie. As this greeter comes into the waiting area to speak to me about my vehicle he holds the door open while speaking to me. I’m confused with his body language and I finally say “are you asking me to follow you”? He says, “well if you’ve been here before you should know how this is done”! Hmmm, ?, ok. So my filters are arranged on the top of the engine and I say just change both of them it’s fine. I then said I’ve never had anyone bring me out here to look at the filters. I’ve had them walk them inside while I was waiting. He said “no”. That’s not how we do it. Ok, fine. I said I’ve been here a thousand times and I never had this. I start to walk away and head inside to wait. I don’t even get through the door and he’s mocking me and making fun of me within my ear shot. I stop turn around and address this. What a joke. Talking about customers when I can clearly hear him. Well, this will be my last visit! I believe the greeter in the white shirt’s name is John. He’s a young African American kid. Such a shame. I did like it here especially with the car wash next door. ??
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July 2023 by Brittany Delrose
Service always feels genuine. Prices are very reasonable. ?Service: Oil change
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June 2023 by William Karabel SR
David, Frank and Pat were great! I have a Porsche Macan S, they were Very Knowledgeable about European cars, they had the Oil and Filter in stock and saved me $$$ from what the dealer would charge me ???Service: Oil change
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May 2023 by Ethan
I was quick in and out, and the prices are fair. Employees are also friendly, which is very important.Service: Oil change
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April 2023 by Tyler T.
I went in to get an oil change and the gentlemen wearing the white shirt on staff was extremely rude. I was in line waiting for a bag to open up. Once the bay opened the gentlemen stood there - did not waive me so I waited a little longer...still no signal to come in. I finally drove into the bay - my windows were down and I could hear the man in the white shirt saying negative things about me. Finally get in and I get out of my car and this guy starts screaming and cursing at me - telling me I almost put my car in the pit. Well it would have been helpful if he actually tried to direct me in. We exchanged words and I told him I'm not getting my oil changed at this place now. My wife and her family have been bringing their cars here for years - we will no longer bring our cars here.
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March 2023 by Marge Szalko
I have been taking our vehicles to this location for over 20 years now. This is the 2nd visit since the new owners took over and I am not sure I will ever go back again. Service is so much slower. None of the prior employees are there. The first time I went they tried to sell me a bunch of pricey additional services. Second time I said I only wanted an oil change and nothing more. I was still there for well over a half hour. With the prior owners I was usually done within 15 minutes maximum.Service: Oil change
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January 2023 by rebecca weber
Went in for an oil change they told me my filters were dirty and needed to be replaced so me not knowing any better I agreed, walked out of there paying almost $200. Noticed a hissing noise now coming from my cabin filter when I use my heat which I never had before so I bring it back which sounded like an easy fix…. First they acted like they couldn’t hear it, then it took every employee to try and figure it out but the kid that worked on it that day wouldn’t come near my car LOL, no one could give me an answer not even the manager so after an hour + of this, my battery dies and they had to recharge it… I still have no answer but now am having to take off work Monday so they can send me to a repair shop for someone else to be able to find the problem and fix it. I would save your time & money especially if you have a newer car like me. Very disappointed so we’ll see what they do for me because this was a horrible experience and still is, I just want whatever they did fixed for free and then I will never be back.Services: Oil change
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January 2023 by Eric Wisch
First time here, last time here. Zero communication, poor business practices and a manager (or atleast the oldest person by 15 years) who blamed me for them ripping my cabin air filter i didn’t want touched. This place confirms why i don’t go to quick lube places. I haven’t felt this manipulated in a long time by a retailer. Trying to find one positive. They could have saved themselves this review by owning their mistake and giving me the filter for cost. instead i STILL paid $30 for an air filter they ripped because i didn’t want them to put the destroyed one back in.
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January 2023 by Julie K.
I stopped in while out running errands. Every person there was nice, friendly and professional. I would definitely go back again!!
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December 2022 by George Pacius
They are great . I feel like they are not just some robots getting minimum wage just hating being at work . Very courtious and knowledgeable
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December 2022 by sam bee
They get the job done and they are super friendly and informative !
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December 2022 by Dann Jochum
No frills oil change place. They do care about providing customers with good advice. Well organized. Wasn't getting upsold on products. I'll most definitely be going back from here on out.Service: Oil change
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December 2022 by Carla P.
The technician broke the top off the dipstick! Now I am on the hook for trying to remove the balance of the dipstick and buying a new one! One time the tech forgot to reinstall the oil cap! Not only was oil everywhere, but I had to buy new oil and oil cap. A nice nearby shop brought it all to me since I was working in the ER that evening! Do not use this place!
