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February 2024 by Alyssa Cuzzo
Kind of crazy how one of their tellers convinced me to pay off a balance from five years ago (a balance that would've been wiped from my record in a few months) under false pretenses (telling me I'd be able to open a new account after paying). I'm then told that their risk department is refusing me an account. Impossible to get ANYONE on the phone, they don't return voicemails, and they clearly aren't up to date on what their actual protocols are. Thanks for staying uncommunicative and robbing me! :)
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September 2023 by James Kuknyo
Will be taking my two accounts out and will be redirecting my direct deposit account also. Used to be a great bank years ago, it has gone SO down hill. BYE-BYE!!!!
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November 2022 by Kathy Per
This location is ABSOLUTELY the worst. Why pay someone to answer the phone as a bank associate, and the only thing they can tell you is “I’m not sure,” “just try and keep calling back for a few days,” “yea, like my coworker and I really don’t know.” Talk about pathetic! If you’re looking to get an issue resolved, or talk to someone with 2 connected brain cells- save yourself the time!
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October 2022 by Elwir Klepczarek
The Bank of America branch on 143rd & Bell rd in Homer Glen has to be the laziest bank I’ve ever used. I do NOT RECOMMEND.Recently was torn down and rebuilt even smaller. They have the worst business hours possible by any bank in suburbs. Good luck utilizing the bank if you work regular works. They only operate mon-fri 10am-4pm.Useless business hours. Slow service. Not a business that supports working locals
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June 2022 by vicky mrowca
came here to change accounts, forgot 2 forms of ID and had been told to come back on friday, when we came back, they told us we needed an appointment. no one ever told us to make an appointment to see someone they just told us to come back like ???? lowkey this bank is so unprofessional
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February 2022 by Frank Pielsticker
We went to this BOA location with some questions concerning possible security issues and Cheryl Kasper patiently worked with us and told us howto handle the situation.
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November 2021 by Peter Salata
This is the worst BOA location I have ever visited. People are slow, rude to customers and have banking equipment that does not work. Two days in a row I came here to get something done without resolution. I had all documents and IDs required and they could not authenticate who I am because their internet timed out and I was told I needed to come back in an hour. If there was zero star option, this place definitely deserves it.
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June 2021 by J Cobb
Will not cash their own check. Carol is rude and very unbecoming.
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July 2020 by Nau Bel
Closed due to covid
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February 2019 by Arco Subwey
I was deposited May check 2 /18/19
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February 2019 by Martin Nowak
Very friendly but sometimes they get long lines.
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January 2019 by CT C
The manager, Carol Mason was great! Very helpful and patient. She helped me navigate an issue that has a deadline that day with ease and confidence. She made my day very easy with her great attitude and excellence in her job. Thank you Carol!!
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October 2018 by Richard Zamora
I needed to make a large wire transfer, and Anu was very patient and helpful. I was having a rough morning, and I really appreciated her kindness :)
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October 2018 by Jay a
Very bad manager
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March 2018 by Russell Ricobene
Every time I go to the bank they always take time to explain and always give good advice.
