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August 2023 by Katt B.
They're severely understaffed and the staff who do work there clearly aren't happy to be there... called the pharmacy and I could barely understand whomever picked up because he was talking so fast, and he also seemed generally disinterested.
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April 2023 by Courtney S.
Pharmacy wise- Kristin was amazing. She did everything she could to help me. Thank you.
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May 2022 by Daniel B.
No alcohol after 10pm? Since when? People work nights. I was able to get some a few weeks ago.
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December 2021 by Jasmine R.
Just bought some medicine in pill form , it was opened . Had two capsules gone and taped in bottom . It was a pick up order so I technically didn't pick them out from the shelf but when I called to let them know they responded so careless . So unprofessional!!!
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September 2021 by Michelle L.
This store is always pretty alright! Staff is generally kind and willing to assist and they just got the COOLEST fridges installed that show you what's available without having to open the door! Pretty high-tech.
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August 2021 by Daniel K.
Visited the drive up window at 7:00pm said my Rx will be ready in an hour. Came back at 8:10. Was told it was going to be another half hour. Fantastic!!! Went back at 8:40 on the dot.. now they need my insurance card... again.. this place is a joke! A total joke!
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August 2021 by Tom G.
Drive through is worst ever! Never enough staff and wait times of 15-20 minutes. If someone needs more than 5 minutes at a station, they should go inside or come back when the problem is solve. I never need more than 1-2 minutes!
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August 2021 by Sophie S.
I usually love getting my photos printed here but my last purchase was disappointing. I printed a photo of two of my guy friends touching feet and instead of cropping out the horizon (we were on a boat) they cropped out the weird feet touching. This was extra hard to handle since I was sending it to my boyfriend who's in jail so he can see how weird two of his best friends are.
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May 2020 by Marisol D.
Every Walgreens store I have visited lately has the same response when I tell them that I want to add funds to my Paypal Account without an actual card. Their response is usually "I don't think we are able to load your account without an actual PP card but we can try" OR "Let me find a manager who can help you" They are ALWAYS able to figure out how to load the money on my account even if it takes a little longer than it should and always with a smile. (the PP will generate a code when you choose what store you want to load money at which the cashier is then able to scan and then load your cash into your account) The cashier at this particular store immediately said "we can't do that here, you need an actual card" I then proceeded to explain I'm used to this response and assured her that my request is definitely possible. She then looked to the person next to her (I'm not sure if this was a manager of another cashier) and they both said "other Walgreens stores may be able to do it but we don't do that here" I went to the next closest Walgreens store and after the initial "I don't know if we can do that" look, the cashier was able to help me with a smile and a thank you! I personally think that all Walgreens stores could use a training on how to process the different services they provide such as adding money in to a Paypal account without an Actual card, but this store needs training in basic costumer care. I would much rather make the longer trip to the next store.
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January 2020 by Laurie W.
Worst drive thru pharmacy ever!! Why have 2 lanes if you can't ever handle 2 lanes! Is it really that complicated? The people at McDonalds can handle it!! The sad thing is if you go inside it is not any better. The store manager here (& the pharmacists need to get their heads out of their asses and get things running better here). This damn pharmacy is always crazy busy because of the location and the people working here are slow as hell. No
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January 2020 by Martin I.
Spent over half an hour in drive up line picking up a prescription only to be treated very rudely by Molly. Helped customers in other lane that arrived after me. Even though there were 6 cars waiting, Molly found it necessary to be chatty with the 2 cars in front of me. This pharmacy has gone very downhill. Seeing all the negative reviews and the continuing poor service, sounds like Walgreens doesn't care.
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November 2019 by Gail H.
Unfortunately I have to agree with all of the other reviews about the pharmacy being a hot mess. The woman in the other lane was literally given the wrong person's prescription. And then they told me I didn't have a pickup ready even though I just got a reminder text earlier in the day. Somehow when I pulled open the text on my phone they found it. I think maybe they couldn't spell my last name correctly? I definitely don't go to this pharmacy if I'm in a hurry.
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August 2018 by Mel C.
I can always find what I need, and more, at this Walgreens location. Although some previous reviews have been negative, I myself haven't had any issues with the service here. In fact, I've had instances where staff have been really helpful. (Especially compared to associates at other nearby locations, like the one at Schaumburg & Plum Grove. The staff I've encountered there seem like they hate their jobs). At this location though, on Higgins & Roselle) a pharmacist came out from behind the counter and walked with me to find a non-prescription item. One day I needed a specific battery type and Matt, who was working on restocking a shelf, stopped what he was doing and walked over to match the battery type, pulled it off the shelf (which was too high for my reach) and gave it to me. And the beauty rewards benefit and Walgreen rewards program? Definitely sign up if you shop Walgreens a lot. It is nice to get cash rewards to use at the store. My favorite things about this Walgreens location: Convenient and easy to get in and out. Plenty of parking here. Clearly labeled pricing and sale items. I also like the cards and gift wrap section and seasonal aisles, especially during holidays.
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July 2018 by Robin W.
I was out of town and needed an emergency medicine on the go. The girl working the Pharmacy left me out in the cold. They had an error on there part and blamed it on the doctor. Instead of calling me that they needed a response from the doctor they told me once I was already at the Pharmacy..what a joke. Girl in the front with blonde hair and brown eyebrows is the worst in customer service that I have ever seen. She basically left me in the cold with no feeling of support or help. I normally use CVS and they happened to be out of this medicine so this is the only reason I used Walgreens. The CVS was able to complete the order from the doctor with no issues. IF YOU NEED SOMETHING IN AN EMERGENCY DO NOT GO HERE.
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May 2018 by Tony E.
Came to Walgreens cause my newborn baby needed formula and I using WIC Assitance. I waited in line for the cashier and when I got there I was told to go to Photos to do my transaction but what was confusing another employee said just call it in so I get help there. Nope the guy wasn't having it and made me go to a "special" line for my transaction. This is the type of treatment you will receive if you bring WIC Assitance with you. DO NOT COME HERE. They won't treat you with respect as a living breathing person. It was so embarrassing. No one had name tags on so I don't know his name but he is middle eastern and the other one that wanted to assist me was Sean. Last time I EVER step into a Walgreens.
