-
September 2024 by Ridvan Cungu
I went for some home renovation project. I was lucky to find the store manager Bryce at the store. Very professional, knowledgeable person and respectful.
I will go back and I highly recommend that store !
-
February 2024 by Bradley Millichamp
Recently a client of mine purchased tile at the Lake Zurich Il store. They were told that it could be picked in the afternoon of Friday January 26 2024. I arrived to pick it up at about 2pm. I spoke to the gentleman (later I found out he was the store manager) at the desk and he said the truck had not arrived yet with the delivery, and that it would not be able to be picked up until Saturday morning at 10am. I explained to him that I scheduled my installer to start at 7am on Saturday because we were told that it could be picked up on Friday afternoon. He said that there was nothing that could be done because the warehouse person would be gone. I explained my situation again but he said there was nothing he could do. I called the salesperson at the Lake Zurich store to explain what was going on and asked him to intervein. After several more hours I was finally told I could pick it up. The store manager was obviously not happy because he had to do it himself. Between the time I arrived to the time I pulled away, it was less than 5 minutes. Yet he was willing to completely mess up my schedule because he did not want to help. Customer service?
-
November 2023 by Dmytro Savytskyy
Very unfriendly service
-
November 2023 by Mike Tile
Good place for buy your material
-
July 2023 by Jules S. Ro (Jules)
Shelle was so helpful to get out unorganized thoughts in order. There's so much to look at here and visualize. It is challenging to put together a tile design perfect enough to make a purchase on a first visit.
-
May 2023 by Deborah Fotty
My experience with this store and especially with their associate Tara Gonzales was exceptional! They have a huge selection of tiles to choose from. Tara carefully listened to me & what I was looking for. Her direction was VERY helpful! The whole experience was one of the best I have had at a retail store in a very long time!
-
May 2023 by Michele H.
Great selection, outstanding service! My husband and I worked with Tara over a period of several weeks on the tile selection for our bathroom project. We found her to be knowledgeable, extremely patient, and very helpful. We really appreciated Tara's extra effort and follow-up throughout our design process including tracking down different tile samples and ensuring that we received tile from the correct lots.
-
April 2023 by Paul Stefanowicz
Best customer service
-
April 2023 by Juan Tamparillas
Amazing selection and great customer service
-
March 2023 by adam lee
Hi All! I wanted to say thanks for the outstanding customer service!!! As a contractor, its nice to receive the same level of professionalism I provide to my customers. Most notably, Ms. Chelle Pèrez at your Hoffman Estates, IL. location. She has gone above and beyond to be helpful, responsive, and courteous. Thanks again!!
-
January 2023 by Kristin A.
Great tile selection. Everyone was so helpful, especially Tara. She really took her time and helped me in my time selection. Will be back for the next project.
-
September 2022 by Charlie Shellenberger
Worked with Nick in the past, he was awesome. Now working with Adam on projects has been great. Absolute beautiful tile.
-
September 2021 by Rose Wolfson
I went to pick out tile for a bathroom Reno and told him I was just waiting for the contractor to be free. I said what colors and finishes I want. No one else was in the store. He then led me to a huge section and left me to look. I expected some help. I asked to speak to the manager and was told he was the manager of the Hoffman Estates, IL store. This is the second time I was at this store. I had expected to pick out wall and floor tile today. This was the worse service ever. Even the service at a big discount store was better.
-
August 2021 by Katarzyna Wedzik
Nothing in stock, you have to wait for every tile order up to a week...kinda weird..Edit:Very nice staff and good quality tiles, just availability killed it for me!!!
-
August 2021 by Sue Van Housen
Great selectionGreat customer service
