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February 2024 by terry b.
The grooming salon is disconnected with their customers. They have no problems speaking to you in front of others with any concerns they might have instead of speaking to you privately. when you speak to them about it, they seem to not care and are very much unapologetic for what they've said, and how they've said it. I spoke to the salon manager about the groomer and the problem I had as well as I spoke to the assistant store manager about the same problem. all they seem to do is look in your history and whatever problems they've had with you that's all they address and pretty much back each other up. They've made me feel uncomfortable, leaving my fur baby with them.
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January 2024 by Netony StarkVi
Friendly employees, out of stock on a product that I was looking for ??
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January 2024 by Neil Dohe
Very nice and helpful staff
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September 2023 by Barbara Stefanovic
Colleen (groomer) was terrible!! Wow what an unprofessional person! Made our dog look like a clown, worst groomer!!!! Very unprofessional!!! She was laughing in my face as my daughter was crying. Made every excuse in the book why she didn’t finish her job. Our dog is the sweetest mini doodle, and because she pooped in the cage she decides she will not groom her and suggested training!?!. Her attitude is so bad! She is the one that needs a lot of training!!! Horrible!!! I’m still in complete disbelief in what she did to our dog?
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September 2023 by Rick Hogan
If you have a pet, or you are looking for a new pet, PetSmart is a good place to go. They seem to have just about everything you need. They have food, supplies, toys, cages, carriers, etc., for just about every type of pet you might have.
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September 2023 by Mike Tushie
Big box store. You can find almost anything your looking for when it comes to your Pet. Wish staff was a little more accesible and knowledgeable. It is Pet friendly.
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September 2023 by Martin Minkov
Very often they have sick fish. Also the workers there have very minimal training on customer service. They never smile and greet you, and even if you do it 1st they look like they were forced to go to work and hate their job. Prepare to wait for 10+ minutes if you want them to pick fish for you
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September 2023 by Bonnie Beta
Very helpful associate took me directly to the area I needed. Fast checkout, no waiting.
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June 2023 by Boss kat
Colleen grooms my dogs and she always does a fantastic job. On top of being a skilled groomer, she is very friendly, and professional. On occasion, I have had the other groomers who also did great jobs. Petsmart definitely has an impressive staff!
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April 2023 by Renee Benson
I bring my Standard Poodle and Yorkie mix to Merrily for grooming. She is very detailed and takes her time, not rushing through which I appreciate. There are SO many great stylists at this salon, you can’t go wrong!
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April 2023 by Lisa C.
They do a great job on my senior doggie who is scared of going to the groomer. She looks like a brand new girl!
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March 2023 by Jack Johnson
Excellent selection. Cashier could be friendly. When price was shown to her, she seemed aggravated I asked her to check. I was right, she was aggravated
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March 2023 by Angelica Fuentes
I went here to look for some fish and I was disgusted by what I saw. There were a lot of dead fish almost in every tank. One tank had a pile of dead fish and some look like they have been there for weeks. I just saw someone’s review regarding the same issue and that was 2 weeks ago! This is not okay. I’ve gone to other petsmarts and petco and they are not like this. Something needs to be done. I will never go back to this one again.
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March 2023 by Michelle Leach
Employees are amazing at helping with anything and happy to find coupons or discounts. Always super friendly and make it easy for a quick check out.
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March 2023 by Ricky Reyes
All there fish are infected and when I told there workers they looked at me and didn't care ..so that means the employees don't care about the dead fish and there water are disgusting...I took some plecos home and they ended up ding in 1day I did everything right but all my fishes died because there failure at PetSmart not doing there jobs right and they only help Pacific people and ask for help they come all mad and don't listen in the things you want but then just package it and give it to you and if I told them that you don't want that ..they get mad ??????I don't recommend this PetSmart and will be going to all PetSmart and check there fishes if they are healthy or just dead tanks with dirty water ...and there CEO don't see there business that they ain't running right and most employees don't know a lot about fishes or anything smh ?????????
