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December 2023 by xzambkila Xcalaber
Came to get my tires done here at mavis after another shop failed to do so. Melissa up in the front was the best and got me serviced within a half hour and my vehicle fixed immediately. Always get a great deal, amazing service.
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December 2023 by Nick Monte
HORRIBLE EXPERIENCE, brought my car in for a grinding noise and paid them over a grand to replace my brakes only to have my car sound worse. I went back in without even leaving their lot, asked why it still sounded bad. I was told I don't know what to tell you and wouldn't fix the problem which I would have happily paid for while they were supposedly fixing my grinding. I literally left Mavis just to go to another auto shop to finish the job that Mavis just stopped working on and never finished but fully charged me.
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December 2023 by Nick M.
HORRIBLE EXPERIENCE, brought my car in for a grinding noise and paid them over a grand to replace my brakes only to have my car sound worse. I went back in without even leaving their lot, asked why it still sounded bad. I was told I don't know what to tell you and wouldn't fix the problem which I would have happily paid for while they were supposedly fixing my grinding. I literally left Mavis just to go to another auto shop to finish the job that Mavis just stopped working on and never finished but fully charged me.
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December 2023 by Coppington Farnham
Firstly, the website is great, with ease of appointment setting, tires with descriptions, prices and reviews. Melissa, the service advisor, has things organized and works with mechanics to get things done. I liked the prices and tire quality, and honesty during the requested (courtesy?) inspection of brakes and wheel alignment...they even give a percentage of life left in the brakes. Nothing but tires and wheel balance needed (happy surprise). No pressure upselling with tire warranties. I think I'll stick with this place...spread the word.
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December 2023 by Taylor Kallhoff
Super accommodating. I had my dad bring in a tire of mine that had been punctured with a nail. They handled it swiftly, politely, and correctly. Highly recommend!
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December 2023 by I AM HAPPY
Mike was really great. He was able to get us same day service with a smile. Mike is the man you want to meet with for all of your Mavis service needs. He was able to meet us with a price that was within our budget. He was able to go above and beyond.
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December 2023 by Vicant K
Mike was fantastic!! He fit us in at the last minute on a Sunday. We would have been stranded otherwise. He was so friendly and accommodating. Top notch service and professionalism. Mike definitely deserves a promotion! Thanks Mike!
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December 2023 by Jilly Bean
I would leave no stars. Staff and management do not know what they are doing. Mechanic was rude and ignorant. Yes, I got rude and ignorant back. When you sell tires you should be able to do an alignment. They told me I had a “special” car. My car is a normal stock car. They also rounded out a lug nut and sent me home with the bad lug nut. Also said there was not a corporate office. That the mechanic said he WAS corporate. When asking to speak with Kia the manager she handed the phone to the jerk. This place is horrible and ran horribly by manager and staff at this location. What tire shop can not do an alignment? Save yourself time money and aggravation go ANYWHERE ELSE. DO NOT GO TO THIS STORE!! However, Jason in the Lockport store runs his store very well.And just to add I did call the number below and the regional manager has not spoken with me and refused to speak with me. Says I went into the store yelling. I did not go in the store my daughter did as I was sick and my mother was having surgery for cancer. Obviously the regional manager and staff could care less about their customers!!! How do I speak to the president of this company ? I do not want anything other than others to know how poorly this corporation treats customers.
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November 2023 by Princess L.
Do not go to this location, they will treat you like crap even after you've been a loyal customer for years, the employees have no idea what they are doing, will put damaged parts back on your car, that they damaged themselves. Just poor overall service. The employees and regional manager does not care about you as a customer either. They will treat you horribly and act like you are in the wrong, when its definitely not you. Absolutely disappointed that a regional manager would act so unprofessional too.
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November 2023 by Gregg H.
Made an appointment to look at leaky tire which they patched previously. Waited over 2 hours before they pulled my car in and then was told they can't fix and need to replace all 4. No thanks. To top it off they over inflated leaky tire by 13 PSI. If you don't mind sitting around for a few hours by all means make an appointment.
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October 2023 by Grace Lunaburg
Horrible experience here. I took my car here to get new brakes on a 2009 civic. After waiting 2.5 hours I was told that they didn’t have the parts and that I can leave my car there overnight and it would be done the next morning. Next morning I call and they say it will not be done till 10am. When I showed up at 10 am they didn’t have my car finished till noon. They almost gave me the car back and they then turned it back into the shop to get the brake fluid done, because it was feeling “spongy” (I sure it’s because they realized they didn’t actually do it). I also asked them to fill my tires and they did not do it. I immediately went to get them filled and one of my tires was low so they definitely did not complete it. As I started to use my car I immediately noticed that my emergency brake was feeling loose and would take a lot of force to engage it. I took it to get it checked by another mechanic and he informed me that they put the springs on backwards!!! I would never recommend this place.
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October 2023 by AK
I had a truly exceptional experience at the tire shop recently. When I arrived with a flat tire, the staff went above and beyond to assist me. They were not only efficient in addressing my tire issue but also very friendly and courteous throughout the entire process.The tire repair was done quickly and professionally, and I felt like my safety was their top priority. They also gave me some helpful tips on tire maintenance to prevent future issues, which I appreciated.Overall, I can't praise this tire shop enough. The combination of skilled and friendly staff along with an owner who genuinely cares about their customers makes it a standout establishment. I'll definitely be returning for all my tire needs, and I highly recommend it to anyone in need of tire services. Outstanding service all around!
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October 2023 by Michael Smith
Originally brought my car to the dealer for a slow leak on a tire. After 45 minutes the dealer told me they couldn’t find the leak.Brought it to Mavis and about 1/2 hour later leak was patched and they charged me half of what the dealer quoted.The store manager is a very lovely lady. Kind, informative and a pleasure to talk to.Will be going back for any other problems that arise.
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October 2023 by Jayce Johnson
I’m not one to leave a review but I would like to specifically point out, how Uriel Gomez went above and beyond for me. Not only was he patient and understanding, but he also took the time to explain everything to me for future reference. It was refreshing and helpful to be met with that much professionalism.
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September 2023 by apexeddie
Second time coming here. Great service. No hassle shop, just straight to the point. Fair prices. Went in to get a tire with a nail repaired. Showed up a bit early and they still took care of me right away.
