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March 2024 by Danielle Lyric DuDoit
I need some answers Marianos I'm just walking into the Hoffman Estates location I did an entire TikTok on your Gelato cones that cost .50 cent last week. This week the ice cream maker David decided the price was going up to $2.71 cent for a regular cone . Manager stated it was corporates doing? I've reached out to corporate as well I cannot see a 2.21$ cent cone hike in Gelato remotely being fair. Please reach out to this disappointed customer with answers. Please and thank you.
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March 2024 by Jen Karsbaek
This place has gone so far downhill after being bought by Kroger.
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March 2024 by Patience TheBody
Julian made me feel hella uncomfortable while I was using the coin star. As a lgbt member. Idk what his problem was. Look once and Then look away! Also stay 6 feet away please! And Thank you.
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February 2024 by Jess
Just had the worst experience at this Marianos by their wannabe mall cop! This guy thinks he’s some tough guy. On my way out of the store my cart locked up at the wheel. I had no idea the carts did this. I honestly thought there was a rock or something blocking it. Only to have this security guy who would not give me his name treat me very unprofessionally! Maybe because he had to do some work to unlock my wheel. This is unacceptable; you don’t treat customers in this manner, absolutely not. I have attached a picture of this clown who works for M1 security . I complained to the Marianos Manager and will be contacting M1 security to make sure they are aware of the type of person they hired. His tone of voice was extremely condescending and rude. I definitely think that your workers need to be trained on tact, customer service, and how to treat people.
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February 2024 by Kap Papino
As I was trying to ring bottle of vine (I am 40 and look 40) I was approached and asked for an ID. No problem, I showed my ID and I was told they won't be able to sell it to me because they have to scan it and it is expired! Said ID is still having my DOB on it that doesn't change regardless of the expiration date. I asked for manger who was equally mentally challenged and was adamant and dense as the previous clerk. Long story short, either employees have below room temperature IQ, or government collets info who buys booze or cigarettes to raise health/ life insurance afterwards.
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February 2024 by Frank Perez
Horrible ever since Kroger took over. I'm switching to Tony's
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January 2024 by niske niske
Smothie bar should be open until 7pm and nobody wants to make smoothies! So disrespectful! 0 stars!
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December 2023 by Devan Modi
Terrible experience with the taller older gentleman working in the meat/grill department. Been to this location twice and asked for something to be grilled. Both times has had an attitude, and makes you feel like you are an inconvenience. This is a service that Marianos offers. Never had issues at the Mount Prospect location. Will definitely be traveling 11 miles for better service!
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November 2023 by Ruba Lutfi
Mariano’s is my favorite grocery store.Everything I need is available at a reasonable price.Staff is super friendly and helpful too!
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October 2023 by dalonda sprouse
Everytime I come inside this store and go to the bakery section I have a problem. It’s always one of the employees getting an attitude and going back n forth with me. I told the lady behind the counter that everytime I get a strawberry shortcake here somebody always writes on the clear film that says happy birthday and put it on the cake. She tells me they don’t do that and everytime they do it it’ll mess up and I told her I’ve been here 3 times in the last 2 months and brought 3 other cakes for birthdays and it has never messed up. She’s like well I’ve never seen that before and said it with an attitude like I was lying or something. This is the last time I coming to this store
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October 2023 by Quiana Higgs
2575 West Golf Rd. This location has gone downhill. Their salads ? are rarely stocked, and if they are, they don't have the salad dressing packages. The strawberries & "cantaloupes" are wilted every time I buy them. Now security is at the front door, yeah, it's time to shop at another store.
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August 2023 by Crystal Washington
my birthday is ruined. i specifically asked the bakery staff the if cake i saw was a chocolate cake in the inside. they pulled out a binder and convinced me it was. i didn’t have anything planned today for my birthday, i just simply wanted a chocolate cake. not to much to ask for right ? when i cut my cake, anticipating a chocolate heaven, it was a coffee flavored yellow cake. it was DISGUSTING. my six year old son even told me he didn’t like my cake. well son, i guess that makes two of us. i didn’t want much this year, just a good cake and i couldn’t even get that. i’m just over my birthday and wish it was over already. i am beyond disappointed. a waste of $35 dollars. seriously. and my son could of wrote on this cake and did a better job.
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August 2023 by Laura Kantrud
The custom cake I ordered was made with the wrong flavor. The frosting was hard and had a salty taste. Very disappointing, will use the Target bakery next time.
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July 2023 by Michelle A.
Our host needed some groceries to make oven French toast. I looked for the famous neon green relish that is in Chicago dogs. They have it here. Also bought some yum yum sauce. Groceries are now taxed in IL. This grocery store is connected with Kroger a chain.
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July 2023 by Brenda Roy
Produce is not good. Selections are limited, almost like they don’t want more than just a few items out at once for their customers to choose from. Be careful with your selections. I bought Granny Smith apples that were like airy cardboard. Strawberries are rotten. Fruits and veggies are not fresh. Been like this since Covid.