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June 2024 by Konicka Cousins
Exceptional customer service. My first experience was great. I was promptly taken care of. I was given thorough information regarding my service, along with a video…wow! I was highly impressed. Henry made the entire transition smooth and inviting by providing ride share service while I waited.
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May 2024 by George Larsen
Outstanding customer service!
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May 2024 by Tetiana B
The best experience I have ever had in buying a car. Guys are professional and polite without any pushing to buy from them. The sales person Lev was the best all the way!!! He is honest and actually explained all of the different options. He could not have been better. I am very grateful for such a great experience.Special thanks to Lev that all process was Very fast and easy! Thanks Lev for the nice car I got! I am beyond satisfied! Its been few weeks now, car run perfect and i am so happy with the purchase. Thanks.
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April 2024 by Sean Blanton
For several years now, I have always received really excellent service working with Jaguar Schaumburg for maintenance and repairs for my two Jaguar vehicles. They are also wizards at saving me money on repairs by working with Jaguar to get work covered under warranty.
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March 2024 by Charles Anderson
The attention I received from Jeremiah, and the maintenance technicians was nothing short of amazing!!!! Jeremiah coordinated a between myself and his technicians as they walked me through all the steps precautions and procedures necessary to get my 2020 iPace out from the garage with the locked parking brake and no electrical power available. Jeremiah would follow up with calls to to me with updated information - never leaving me any doubt. They were so focused on helping me. I salute them with tremendous gratitude. This experience has now lead me to want to make my next purchase Schaumburg Jaguar - to know they take customer service seriously and personally.
With extreme appreciation and gratitude
Charles Anderson
of River Forest, Illinois
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January 2024 by Donna Grzegorek
My service advisor, Steve P. was amazing. He provided a level of customer service that was outstanding. I would recommend Jaguar Schaumburg.
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October 2023 by Z P
My Service Advisor Stephen went many extra miles and succeeded where everyone else failed or couldn’t be bothered! My cherished, almost mint condition 1999 Jaguar XJR, went in for routine service and an improbable request. My car needed some parts that were discontinued long ago and were next to impossible to find. Stephen searched the internet to find parts, tested them to make sure they worked, returned faulty parts and re-ordered parts until my car was returned to me fully restored to its original condition! All thanks to Stephen! I am grateful for this amazing service!
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October 2023 by Michael Robinson
Excellent experience both with how being treated and the service which was provided.
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September 2023 by Steven McHugh
TOP NOTCH service all the way and I look forward to working with their parts department for years to come!!! Awesome service and diligence!!
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September 2023 by Robert Cruice
Incredibly incompetent, lack of any semblance of treating a customer well
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August 2023 by Cherylynn Jones-McLeod
Austin and the folks at Jaguar Schaumburg were nothing short of amazing! Their customer service and attention to detail was excellent. Austin was so very knowledgeable and professional and help us make an informed decision. Additionally, when my car was delivered to my home, Austin came and sat with me to set up all of the features on the car. Even helping to ensure is synced with my garage door. Just above and beyond anything I could have wanted in a car buying experience!
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July 2023 by James Bowden
Service not performed as promised. New problems arose right after the service. They recommended $11,000 of suspension work a month after suspension work was performed by another dealer. Declined that service and the morning after bring the car home it had developed a coolant leak somehow.
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June 2023 by Kimberly Balicki-Deering
Christian was a Godsend! I was just at the Northfield Jaguar location for an appointment only to find they wouldn't accept my extended car warranty. I was concerned since my sunroof wouldn't completely close, so I called the Schaumburg location. Christian walked me thru the steps of an attempt to just recalibrate the system, and Voila/wahla, it worked! :)THANK YOU! I will definitely go out of my way to use this location!
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May 2023 by Kadie Belshe
I purchased a car from them in April. I had phenomenal customer service during the process. I had text messages from several phone numbers, keeping me in the loop and communicating well. Once the deal was sealed I had to text a few times prior to getting a reply as to when my 2nd key would be sent to me. I have now sent texts to all of the numbers asking about what’s next. Docs to tag the car, docs to end my old cars warranties, etc. I’ve received no communication. They are great, but don’t expect anything once the deal is sealed. Super unfortunate for them as I change cars yearly for work. We wont be back.
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May 2023 by Weronika Nowak
Great experience here. David K was extra great and super helpful! He’s really what made us return and buy from them. Everyone was really helpful in getting a good deal on the car.
