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September 2023 by Sable Omes-Sombke
Great customer service! This was the first time I went and I didn't know what to expect. They were busy, but I was acknowledged as soon as I walked thru the door and Dave came to help out. I ended up buying a pair of Brooks. I even received a hand written thank you card and a $10 off coupon in the mail. Who are these people?!(In the best way possible)
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August 2023 by Hasan
Very friendly customer experience. Found the perfect shoe for my mom and had all my questions answered. Great people.
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August 2023 by Justthatrandomperson J.
super friendly!best shoe store ever!
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May 2023 by Anil and Rita Philip
They have good customer service. Missy is a great manager. We purchased spikes from them and they also have a 10 week Walk2Run program which is free to get you running 30 min continuously!
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May 2023 by George Ganas
Great staff, great selection, super knowledgeable group of athletes here. Will support the local shops that support the local schools & clubs!! My family truly enjoyed the experience!!
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April 2023 by Eric Stanley
Knowledgeable staff helps select and fit the right shoe for you, your foot, your mechanics, and your activity.
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February 2023 by Van K.
We went there for our club meeting last night and I was pretty impressed. The people are nice and knowledgeable. The place is clean and spacious.My daughter went after her dance lessons the previous night and go great service from one of the employees. She was helpful, very knowledgeable and patience with us (first time runner)! She did the treadmill to see her style of running and got fitted with a pair of shoes. They specialized in running however we bumped into a friend there trying on some wrestling gears!Plenty of parking space in the strip mall. We will definitely go back and maybe even try their run/walk program in the spring!
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November 2022 by T K
Great service! Worked with my son to find the correct type/ size for his needs. Highly recommended.
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October 2022 by steve barnes
I was there last night last to find running spikes for my son.It was a last minute shopping spree due to going out of town for a cross country race.Both the young lady and gentlemen there ( sorry forgot their names) were extremely courteous,helpful and knowledgeable. It was a great experience, I walked out with three pair of shoes, due to my son not being with me.I Would highly recommend the Hoffman Estates store!!!
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October 2022 by Kevin F
First timer buying from this store. Missy made it quick and easy, really friendly. Brought out different options that might work for me after having me walk on a treadmill to get me fitted. Great customer service! Will be back to buy again!
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September 2022 by Christopher Calderone
They had great service, a great selection of shoes to choose from and state of the art technology that helped get the most comfortable shoe to fit your foot.
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September 2022 by Emma Steele
Had a phenomenal experience finding my next pair of running shoes with Sam! He took the time to fully explain what I should be looking for in a shoe based upon my particular needs and made sure I was comfortable with my choice. Even mailed a handwritten note referencing a race I had told him I wanted to sign up for! If you want fabulous customer service and a "custom" experience, I cannot recommend enough!
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July 2022 by Matt H.
There is no other place like it. Some other places might have pressure point machines, sure, but treadmills with cameras to get your gait and stride analyzed? Tell me where else, and maybe I'll go give them a try. But chances are their sales staff does not have the know-how, the wherewithal, or the prowess that the staff at DPA has. I walked in wearing the last pair of shoes I truly loved, which have gone on and off the retired pile for probably the last ten years. Missy took one look and said "nobody's making shoes like that anymore, BUT get on the treadmill and let me see how you run in shoes you like." I did, and the first pair of shoes she brought out had just what I was looking for: a wide toe box for my wide feet. (and even if you don't know what a toe box is, or a heel drop, or if you run neutral or otherwise, you're still in the right place). I tried a few others based on my impressions of that first pair, and her initial guess ended up being spot on. My feet left with a new home, inside a roomy pair of Altra Escalantes, a shoe I had never heard of, but now wholly love.
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June 2022 by Molly Schaefer
Cute clothes and shoes but I was unable to purchase anything. After standing by the registers with an item and my card out to pay, for 5 min watching and being acknowledged by 1 of 2 employees helping one customer and the 3rd just hanging out, I decided to leave.
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May 2022 by Marian World
I will never order with these people again.I ordered a pair of white Nikes I open the box they were lime green. My son needed the shoes for track practice.I don't have time to return them, finals is tomorrow.Smh.. ?
