The Chicago Marriott Northwest is undergoing a major renovation, with many updated rooms featuring fresh decor, hardwood floors, and spacious bathrooms, though some older rooms remain. The beds receive mixed feedback on comfort. The staff is consistently described as extremely nice, welcoming, and providing great service and hospitality, ensuring events and stays go smoothly. The location is a highlight, situated right next to a large shopping center with many restaurants; everything needed is well within walking proximity. The hotel is considered secure with all doors secured and staff around to assist. While the on-site Starbucks closes during peak hours, the overall food and drink service receives positive remarks. Although there can be logistical bumps during management transitions, contracts are honored. With its convenient location, ongoing renovations, and strong customer service, it is a reliable choice for both business and events in the Greater Chicago area.
