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September 2023 by Jennifer
My faith in Chase Bank has been restored! After a really bad experience at a different location several weeks ago we attempted our account management here at this branch. Vito the Manager was EXTREMELY helpful and kind! He was able to provide the service we needed plus he was able to provide some explanation as we went along so we could pick the right solution for our needs. Can't express our thanks enough for this great experience! Thank you Vito!
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August 2023 by Theresa Eddy
There has been a terrible mistake. Your not answer your phone in a professional status.
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June 2023 by elijah coats
Great experience. Came in from another location for a notary for 11 pages since I was turned away and they were able to take me within seconds of stepping in the door. Jacob C was able to help me with no problems. Added note the furniture was clean and the building environment was inviting and welcoming. Thank you for the easy going experience.
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April 2023 by Guriqbal Singh
Beautiful setup, just have lazy workers
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December 2022 by Radelya Brownlee
Great service, welcoming and friendly
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October 2022 by Jennifer Demski
My faith in Chase Bank has been restored! After a really bad experience at a different location several weeks ago we attempted our account management here at this branch. Vito the Manager was EXTREMELY helpful and kind! He was able to provide the service we needed plus he was able to provide some explanation as we went along so we could pick the right solution for our needs. Can't express our thanks enough for this great experience! Thank you Vito!
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September 2022 by James Kennedy
Friendly staff
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September 2022 by Ernest Nazaraliev
Unprofessional customer service
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February 2022 by ninos chukro
I was there 4:40 and they close at 5:00 and they didn’t take care of me they said they gonna close. they have to take customers till 5 they won’t helpful.
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January 2022 by NESH TRANS
Bad customer service for business owners
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October 2021 by Matt L
Friendly staff
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May 2021 by Tonya Prochaska
Every week, I visit this branch for a business deposit. Joanna Gajdur has been the best part of my experience there. She is professional, helpful and truly cares about me and my business. Joanna always asks if there is anything else she can help me with to better my visit. I appreciate her welcoming presence and smile, even under a mask. Chase Bank is lucky to have her as an employee!
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March 2021 by B
Attempted to deposit a small amount of loose change (approximately $25 and mostly quarters) into my checking account. Associate refused to deposit the money into my account because it was “loose change”. Incredibly disappointing service.
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August 2020 by Mohana Naidu
Recently we have transferred out our accounts from another bank to Chase Bank located at 4653 West Higgins Road Hoffman Estates IL, 60192, which is the branch in Popular Prairie stone crossing .Our experience with that branch is highly rewarding and Positive . Our Private Client ,Mehul. H patel , NMLS ID: 820296 is exceptionally, helpful, wonderful, professional ,friendly , polite , Knowledgeable with amazing customer skills. We are very very, very Lucky to have him. Mr. Patel went above and beyond to help us. Chase please let ever leave this Branch.
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March 2020 by C Butera
We work with Mehul Patel at this location and he is absolutely wonderful. Mr. Patel goes above and beyond to support a wonderful customer experience. Very professional and understands Chase products, services & processes. We hope that he never decides to leave this location & enjoy working with him. We are always greeted upon entry by someone at this location (which isn't true for all Chase or bank locations). Everyone is friendly and helpful. Eric Cortez is the Branch Manager and he too has been helpful when Mr. Patel has a day off and isn't available.
