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April 2024 by Beautiful (Homeschooling Mother)
Deceptive practices the manager is incompetent gives people cars that's has experience registration. And don't take responsibility for herself. Still charges for days to customer didn't have the car. She's a thief
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April 2024 by Brian Jones
I had a reservation for a week.I get there and sorry no cars available.A true mess from the get go.
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April 2024 by Leader Turan
Do not reserve order for Uber from here
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April 2024 by chris mei
Make a reservation end up saying there no car so what point make reservation with bad attitude . So I going be customer being like I had figure my way ?
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March 2024 by J.C. Chavez
I recently had a fantastic experience renting a car from Hertz, all thanks to two remarkable employees, Lisa and Tracy. Lisa was a gem, offering personalized advice on choosing the perfect car for my needs, and answering all my queries with patience and expertise. Tracy was equally impressive, making the paperwork and inspection processes a breeze with her efficiency and warmth. Their combined efforts made my rental experience not just stress-free but genuinely enjoyable. It’s rare to encounter such dedication to customer service, and it’s safe to say, Lisa and Tracy have made me a loyal Hertz customer for life.
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March 2024 by Shiree Peso
Best location to rent a Uber car. Great staff even though I personally witness customers give them a hard time they go above and beyond to make sure we are satisfied. P
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March 2024 by Jasmine Trimble
Tracy and Lisa are both good people….. The cars can be better kept (cleanliness) but it’s not the staff fault Uber drivers bring the cars back bogus and uncared for maybe if hertz charge a cleaning fee for Uber drivers people will take better care of the cars
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November 2023 by Google user
Worst place to rent a car. This Hertz is inside a Pep Boys. I arrived at 8:45 am and the Hertz opens at 9. As soon as the representative walked in I welcomed her with a friendly, \\\"good morning,\\\" it was not reciprocated. She was unwelcoming or friendly to say the least. She replied, \\\"scan the bar code to check in.\\\" I just sat there waiting because she did not provide any additional information. The face of the any business when you walk in sets the tone of your experience and let's just say i already knew it was not going to go well. I waited one hour to receive my car. I returned the following week to return the car and I received the same unwelcoming, unfriendly attitude. I asked for information and she could not help me. I tried calling and they don't answer the phone. I will never rent from this location ever again.
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September 2023 by Nasser Salim
Total rip off, rented a "new tesla" for uber with a broken seat belt buckle. When I returned to fix the seat belt problem they said nothing they can do, sorry. For a week total came out to almost $600 which is crazy for a week. Two of the employees there was nice but one with the orange hair always has a terrible attitude. I should've read the reviews before renting. So like theother reviews said, HERTZ IS A SCAM, DONT RENT FOR UBER.
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August 2023 by Sandra Murawski
Worst service ever! My husband has had a rental for over a year now so that he can work as an Uber driver: The woman at the Hodgkins location have done nothing but give me attitude, when I seek any type of information. They tell me it is not their job and they tell me to call back at a certain hour and when I do they continue to give me attitude and then accuse me of going back and forth when I can’t get a word in. The “billing service” over charges me every week and makes my account go negative. When I call to see what happened they tell me it is not their problem and I have to wait until the money comes back. If I could give them zero stars I would. And the so called manager won’t let me talk to anyone else cause according to her there is no one above her but corporate. My husband has not been able to work for the last two days for the lack of service and communication to get a new rental. If we could use another branch we would. I at the point of reaching out to the bbb to report this branch.
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July 2023 by Khabib Champ
This location and the hertz are full of scams, if you’re Uber driver never rent from them, they will scam so much money from you even after you close the contract
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July 2023 by Andrii Bronevych
Lady at front desk was helpful, but car wasn’t fully charged and bit dirty, overall ok experience
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July 2023 by Felix Onasanya
The representative was highly knowledgeable and professional.
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June 2023 by Chrystian Arredondo
After trying my luck at a few hertz in the outskirts of Chicago, I finally got some professional and thorough help from Tracey (apologies for misspelling, if any). She was informative and made my experience swift. Thank you for being here and being great! Big plus for answering the phone and being helpful from the start.
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June 2023 by Yagoub Yagoub
Hertz its biggest scaming company. people be careful from this corporation and i have recently rented a vehicle from them for 2 weeks as soon i return it they said gonna pay me back the deposit for 2 weeks which is $400 now i been waiting for almost 2 month i haven't get my deposit back plus charge $54 for no reason. As soon they get your card in their system they will still charging you never again
