Ettleson Cadillac provides a seamless car-buying process with an extensive selection of new Cadillac models like the Lyriq, XT5, and XT6, as well as used and certified pre-owned vehicles. The sales staff is repeatedly described as awesome, extremely nice, professional, great, and tremendous, making customers feel like part of the family. They are willing to work with clients, ensure buyers know all the car's features, and provide follow-up. The service department is noted for being efficient and quick, completing work like oil changes and recalls under warranty and washing vehicles. However, experiences with after-purchase customer service are mixed, with some reporting difficulty getting timely callbacks. While most interactions with staff are highly recommended, a minor critique involved a service attendant's conduct during a vehicle drying. Overall, for many, the experience is more than worth a long trip to drive off the lot in a new vehicle.
