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July 2024 by mpignotti
Great customer service from Jimmy at Hinsdale Verizon store. Highly recommend that store and Jimmy.
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July 2024 by Eddy Patino
Jeremy is a top notch Verison representative willing to help out an entire family. Multitasking and getting everything done, answering all your questions, and taking care of all your needs. I just switched from another carrier and we are very happy with the plan we got. I would recommend all of my friends and family to go to this store specifically with Jeremy.
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July 2024 by John Plumpe
Verizon Hinsdale was great. Very efficient and friendly.
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July 2024 by Casey Doyle
Randy was super helpful in setting up my new phone! Great experience all around!
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July 2024 by Jinny Hahn
I was in the store tonight to get a phone for my son and it was an efficient and great experience. Thank you, Joy!
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June 2024 by Tom Dobrzynski
Jeremy explained all options that pertained to my needs so I can make the best decision and was easy going.
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June 2024 by Lynn
Friendly enthusiastic greeting from Armando. He clearly answered all my questions and politely presented my options re a new upgraded phone. While my new phone was being prepared I also had very positive help from Jeremy and from Matt. What a great team you have at the downtown Hinsdale Verizon store! This is now my go to stop when I need to talk to Verizon about products or about service.
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June 2024 by McCall Brzozowski
Customer service was outstanding. Fast and very efficient. Met all customer needs. Jeremy was very helpful and very kind.
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June 2024 by lisahahe
Jeremy was very helpful, knowledgeable and patient in answering my many questions.
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May 2024 by Durga Bharam
Jeremy in the Hinsdale store is very courteous, knowledge and helpful. He helped me figure out my best options and set up my new phone.
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May 2024 by Kristina Fyrwald
Randy was so helpful- I was in and out in 5 minutes and got exactly what I needed.
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May 2024 by J I
Placed an order for a mobile phone upgrade, and it stated the phone was in-stock at the Hindsdale store. Received an email confirmation for the purchase with order and confirmation number. The email said it might take 2 hours to prepare the order, and they'll send another notice when the order's ready for pickup.
After 5 hours I still hadn't received a notice, so I called the store. Gave a young lady my name twice to check on my order. First she asks me if I ordered an internet box. Then she says they never received the order, and that the order had been closed out (why would it be closed out?). Then she tells me to call Verizon customer service to straighten this out. I said no, I've got a receipt for the order with an order number, confirmation number and everything.
Then a guy gets on the phone and says its not in their system, and I'll have to cancel the order and place a new order. Really! I told him they said the phone was in-stock. He says the problem is inventory and I need to call verizon customer service to clear this up. Obviously so, because I wasn't going to get good customer service, or not much at all from these two staff members at the store. They didn't apologize or take any responsibility for the screw-up.
This is the 2nd time this has happened at a verizon store. Incompetence and poor customer service. Perhaps I'll switch to
T-Mobile.
I gave 2 stars but its really 1.5.
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May 2024 by Maxwell Eidukas
Great customer service at this location. They were super helpful in answering all questions and were beyond patient with helping me out especially Randy
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May 2024 by Linda Burke
Jeremy answered all my questions, took time with me, and helped me make the right decision.
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May 2024 by Brittany Carbonara
Thank you Randy at Hinsdale. We appreciated your help and assistance. Great experience!
