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February 2024 by Judy Thomas
Excellent service
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January 2024 by Steven Morgen
Raul went above and beyond to help me confirm the software version in our 2017 F Type and stayed on the phone with me while I downloaded and configured the Jaguar app. Tremendous customer focused service that deserves recognition. Were a Hinsdale Jag customer going forward
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December 2023 by Chi Vo
I have been going to Joe for the past year and honestly he’s the best. He’s so sweet and kind and so helpful. He’s very on detail explaining what I need but no pushing me to getting the service. Very knowledgeable about his works. He’s truly the best ??
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December 2023 by Rhonda Berry
Service is always an amazing experience. My advisor Joe Roscone always goes above and beyond to ensure I am informed on everything about my vehicle and how to keep it in the best shape! The service staff is great as well
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December 2023 by C. Okpala
Great service. From service advisor to receptionist.Service: Tires
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November 2023 by chanel moody
My service advisor Raul is awesome. He’s always polite and kind. He’s very attentive and does not have me waiting upon arrival he greets me and get right to the business of my car.Service: General repairs & maintenance
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November 2023 by Greyscape Properties
Mike Mashburn at Land Rover Hinsdale is the best - he is knowledgeable, friendly and personable. I brought my car in to get serviced for a repair and he made the process go smoothly. Thanks!
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October 2023 by June Chae
Service department was wonderful at this dealership! Mike Mashburn made everything extremely easy for me and didn’t make me wait around all day. Received my car back within the time promised and cleaner than what I brought into the dealership!Service: Auto engine diagnostic
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October 2023 by Y Shao
Just went in for some maintenance service for my defender. Mike was very efficient and professional, top notch.Services: Transmission
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October 2023 by Bassam Abdallah
Great service customer service by Mike Mashburn
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October 2023 by Janet Giroux
This is our first visit to Jaguar Land Rover Hinsdale. We were here for my annual service maintenance on my 2022 Jaguar F Pace SVR. We were greeted immediately as we are checking into the service department. Then we were proceeded to our service advisor Mike Mashburn. He was very professional, attentive to our concerns and overall knowledgeable with my SVR. Then you are proceeded to have your car get a pre- inspection that you as a customer gets to witness as it’s picked up on a car lift as the inspector explains what they’re looking for. I was able to take photos of the inspection underneath my SVR. That does not ever happen at any other dealership I’ve been to in the past. Everything is explained to you in the very beginning before it goes into the back for the service maintenance. We decided to wait in the waiting room. The wait is around a few hours because of the technicality it takes to remove and get access to perform the maintenance. It is very expected nowadays with more advanced equipment in these vehicles. I rather they take their time than rush a job. While waiting we took the advantage of looking at their showroom display of all the new vehicles. Decided to test drive an I-Pace all electric suv. Very nice!!!! This is what is great about this dealership, you have the comfortable atmosphere with great people working hard to accommodate your time while waiting for servicing on your vehicle. With all the fresh brew coffee you can drink which my husband caffeine addiction is necessary. After 4 and half hours of waiting ( which was expected and we did not mind at all) our SVR was finished. Mike had informed us earlier that the vehicle was about to be finished. They had to wash it as a complimentary for all vehicles being serviced. Finally it was time for checkout. The process went well. They sent a link to our phones to give us all the details of the inspection and what service recommendation is needed in the future as we can schedule anytime. Overall I believe our experience was superb and happy how it all turned out. Great job to all the people that provided us with the opportunity to experience the service department at Hinsdale Jaguar and Land Rover. We will return again for service in the future. We give this place a 5 star review.JANSCAT
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October 2023 by ASPIS studio
We bought Land Rover Defender from Denis Azarov !!! I highly recommend him as a good , professional sales person!We are very happy with a car and the whole experience!
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September 2023 by Sanad Maali
Dennis was really helpfulHe did very good jobWas fast as well
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August 2023 by Ms Becton
My service advisor was Bill and he was amazing he had the best customer service I have ever had . He took his time and explained everything to me and he was very patient
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July 2023 by Sheila E. Lemon Anderson
Apprx 3 weeks ago, I was appalled when it was brought to my attentionn a long scratch across the hood of our 2003 Jaguar F-Pace, which I thought was vandalism. I contacted my insurance agency and they advised me to get an estimate. I then called Bill Jacob's to find out what to do. I was fortunate to speak with Raul Pesina who was concerning and recommended an auto body shop which I took it to and learned that it was the edge of protected body guard. So, I called Raul again and informed him of the assessment. He asked that I send pictures, which I did. Immediately, he called me back and told me what it appears to be and we made arrangements to take the car to the dealership so that he could actually visualize it. Upon arrival he checked the records and then we walked around the front of the car and he showed me where the road block stopped, which I had never noticed, but it turns out to be a normal part of the Guard. What a relief! Raul also recommended that detailing a couple times per year would help to cover the guards edge. After informing him where I get the car washed, he was familar with the business and agreed that the business would be good for detailing. Before leaving he asked if I wanted the car washed and of course I did. I thank Raul for being attentive, patience and taking time to explain the situation and provide recommendations to a nervous, agitated client. I truly appreciate working with him to get me through this really great experience!Service: Body & Trim
