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February 2024 by bob shaughnessy
Was treated with the upmost respect walked me thru the entire process & warned me on an unknown issue I had with my car so ty very much
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February 2024 by Dustin McDaniel
Very nice peaple make you feel verry comfortable
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January 2024 by Kelly S
The Hinsdale Firestone helped a bad day turn into a better one! After getting a flat tire on the way to work, I waited almost 3 hours for roadside assistance, provided by my auto maker. They changed the flat. I then went into Firestone to ask about a patch. I was greeted quickly and kindly, and the amazing technician worked with my schedule and let me leave the damaged tire with them. Unfortunately, I do not have the first technicians name that assisted me when I first dropped it off, but Alex greeted me when I went to have the donut changed with the newly patched tire. He was super friendly and kind! They even filled up the windshield washer fluid (which I have been meaning to do for over a week!)I will recommend Hinsdale Firestone to anyone! Thank you all at Hinsdale Firestone!
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January 2024 by Pam Malchow
Thank you to the guys at Firestone Tires Hinsdale. They helped me out with a tire issue on this frigid cold day!
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January 2024 by Sergiu Placinta
Chose to go to this location because it was rated better than the ones by my house. I was pleased with the outcome, the techs seemed to know what they were doing.
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November 2023 by Yvette Casias
These guys are professional. I’m so glad I took my car to this location. LaGrange and Downers Grove were so rude on the phone and they have lower ratings. I can see why this location has the best ratings. My car is driving like new. I would definitely recommend and take my car back. They’re also honest and upfront.
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November 2023 by Urban Ethology
Was having a really bad day. Tried putting air in my tire at the Shell, but there was a problem with the valve and it only let air out. Drove across the street to Firestone. Chris was so helpful, he fixed the valve and put air in my tire for no charge. I was so impressed, it really turned my day around. Thanks again Chris!
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September 2023 by A DeCicco
I had a nail in my tire. Went to Downers Grove Firestone first, they couldn’t fix it right away but the gentleman called the Lisle and Hinsdale locations for me. The Hinsdale location was available to do it today. The service at Hinsdale is wonderful. Greatly recommend. I will definitely come back for more service. Thank you so much!!
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September 2023 by Offbeat Vegan Beauty and Life
The guy at the counter was extremely rude to me. I called the day before and said what time I could be there to fix a small leak in my tire. I asked if I needed an appointment. And he said no and took my info. I came in the next day and was told it would be 30 to 45 min. I had to wait an hour and a half until close to closing, only to be told they couldn’t fix it, it was a liability. He was completely rude when I asked how my tire was and why it was taking so long. A couple came in after me and he took care of them first. I asked why and he said they had an appointment. I had tried to make an appointment the day before. They were so inconsiderate, making me wait an hour and a half for nothing, when when they could have quickly seen they couldn’t have fixed it. They don’t care about their customers and were just goofing off in the back making me wait. I will never go back to this Firestone.Service: Tires
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August 2023 by Stacy G.
The guy at the counter was extremely rude to me. I called the day before and said what time I could be there to fix a small leak in my tire. I asked if I needed an appointment. And he said no and took my info. I came in the next day and was told it would be 30 to 45 min. I had to wait an hour and a half until close to closing, only to be told they couldn't fix it, it was a liability. He was completely rude when I asked how my tire was and why it was taking so long. A couple came in after me and he took care of them first. I asked why and he said they had an appointment. I had tried to make an appointment the day before. They were so inconsiderate, making me wait an hour and a half for nothing, when when they could have quickly seen they couldn't have fixed it. They don't care about their customers and were just goofing off in the back making me wait. I will never go back to this Firestone.
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August 2023 by David S.
Amazing service. Brought car in. Tire pressure low. Found a tiny nail. Fixed it on the spot, no appt. No charge. Highly recommend!
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July 2023 by Regan L.
My car got a flat tire on our way out of town for vacation a few weeks ago and we were in dire need of repair. Firestone could see us immediately and found a huge nail in our tire. For no cost, our service manager patched and repaired our tire and we were back on the road within the hour. So grateful and appreciate the quick service! Would definitely recommend.
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July 2023 by Irvin D.
Went to this Firestone location for service and Chris and Henry took care me and was mindful of all my needs. Got me back on the road. I was totally satisfied with their professionalism and service. They stepped up and got the job done!
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July 2023 by Gordon Yang
I have brought multiple vehicles to this Firestone location over many years and have consistently been treated well. Henry, Dan, Chris, and the woman who managed the shop previously have always done right by me. I have a 2009 Mazda 5, a 2014 Nissan Frontier, a 2018 Mazda 3, a 2013 Lexus RX450H, and I used to own a 2011 Mazdaspeed3. I've taken my cars to various locations for service depending on the situation and the specific problem or maintenance requirement, but I absolutely love having this specific Firestone location available as an option because I know I will be treated well. First off, they have always quoted everything clearly and emailed me a copy of the quote, and apply any available discounts without me even asking. They have never tried to oversell me on services, and everyone has always treated me with respect and explained problems thoroughly when I have asked for additional details. Their prices are clear and reasonable, certainly not the cheapest out there, but I place a lot of value on the trust they have built, and have not hesitated to recommend their services to my friends and family in the area. If you communicate clearly with them, I feel like the entire team there has the best attitude and really works with you. Many years ago, I had an urgent car situation on a weekend and they accommodated me without any complaint and took care of things even though it was last minute. Pretty much most every other time over the years, they have delivered as promised. On other occasions, I can tell the shop has been super busy, but I have always been kept in the loop on timelines and realistic work completions. If anything has ever gotten delayed, I have seen above and beyond efforts to try and make things right. Call ahead and ask them how busy they are, set up appointments, set realistic expectations. Do right by them, and they will definitely take care of you.Services: Air & cabin filter replacement
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July 2023 by Abanoub
I came to do a car care package and Henry was very professional and was very helpful. Did the job very quickly and explained it to me in detail. Even though he is short staffed he was able to manage to get the job done in a timely manner. Great place to go for your car needs. Excellent service, I am very satisfied.Service: Tires