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June 2024 by Georgia Re
I had the pleasure of working with Rosa from Brian Lock Ins Agency Inc, an agent for State Farm, and I must say, the experience was exceptional. Rosa consistently answered my inquiries with an upbeat attitude, which made the entire process pleasant. She took the time to thoroughly search for solutions to my problems, exploring various avenues until she found the best possible answers. Moreover, she explained everything clearly, adding her insights to my questions, ensuring that I understood every aspect. I highly recommend her services for anyone seeking reliable and cheerful assistance.
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May 2024 by Lisa Pighetti
Yoselin Ochoa at our State Farm office was incredibly helpful. We received a notice from Secretary of State's office regarding a vehicle we keep stored over the winter. She was able to notify the SOS office for us directly so we wouldn't have to go through any hoops. We've been State Farm customers for decades and their customer service is always the best!
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May 2024 by Dalton Day
Amazing insurance team who actually care about the people behind the policies. Can't recommend them enough.
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May 2024 by Bingye Yu
Susie O'Neill and the whole team is doing great job! Professional and accountable.
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April 2024 by Kevin Cruz
The customer service is amazing, I had to get my insurance card right asap because I had been pulled over and within a few minutes State Farm was able to provide me with my insurance card so I wouldn’t get a ticket. Thank you Suzie, Yoselin, jenni, Victoria and Jennifer
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April 2024 by John Fay
Exceptional service and most courteous! Susie O'Neil went above and beyond in assisting me with my insurance concerns!
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April 2024 by Yael Gomez
I spoke with Jennifer Wessel at the State Farm Brian Lock branch who was extremely helpful, clear and effective. Great customer service and competitive offers, good folks to do business with.
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March 2024 by Carlos Rios
Thank you very much, Yoselin for your always very attentive help, I recommend it! Thank you so much for your Yoselin for your help, your always been there for us!
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March 2024 by K.L. Brooks
I've been a customer of Brian Lock - State Farm for a number of years and continue to receive stellar service. Over the past few days I had a wonderful exchange with Victoria. I needed to add my 16 year old to our policy as well as make a few other changes. Victoria was delightful to work with. Her responses were extremely fast and she took the time to explain an upcoming change we would see on our policy renewal in a few months, which she did not have to do. Thank you, Victoria, for the amazing service!
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March 2024 by Joel Goldhar
Susie O'Neill in the Brian Locke Office of State Farm Insurance is a wonderful, helpful and especially patient person, especially with Senior Citizens. I highly recommend both the State Farm Office and Susie for everyone who needs help with any kind of Insurance Product.
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March 2024 by Diane DeLuca
Brian and his team are ALWAYS so helpful and very quick to respond when you have a question or problem! I have a number of items that needed coverage. They were so helpful with suggestions for bundles and getting me the best coverage for the best price!! Staff is always so friendly as well! Highly recommend to anyone!!
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March 2024 by Peter Weiland
I spoke with Susie O’Neill, Customer Service Manager for the State Farm Brian Lock Agency and she was extremely helpful going above and beyond to help me.
I am a former client, due to my move out of state, but I had a generic auto insurance question that my current insurance company was unwilling to answer. I was at a dead end and figured I’d give Susie a call because they have always been so helpful and responsive in the past when I was a client.
Honestly, I wasn’t expecting much because I’m no longer with the Brian Lock Agency, and in fact, no longer with State Farm, but that didn’t stop Susie for one minute. She treated me the same as a current customer and spent over a half hour with me on the phone to help answer all my questions, truly going above and beyond.
This is the type of personalized service that you can only get from a real human agency as opposed to going direct with a big corporation like I did after my move and wasting half a day navigating their automated phone system only to get bounced around between 10 different people - none of whom could answer my questions.
If I ever move back to Illinois, I’ll be moving my auto insurance back to the Brian Lock Agency where a real human answers the phone who actually wants to help, even if I’m not a current customer. Way to go Susie!
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March 2024 by Liz Nesbit Knop
Jennifer and her team were great! They lowered my car insurance without hounding me- very professional.
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March 2024 by Anthony Upchurch
Jennifer helped me obtain a policy for an engagement ring. She was very helpful and prompt. Thanks again Jennifer!
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March 2024 by Wahabi Shittu
Great price
