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July 2024 by Kelli Littlefield
Experience with Red Dot was horrible. I would leave 0 stars if it was an option. The unit I paid for was 5’x10’ but on arrival the unit appeared to be a 5’x5’ (actually measured out to 5.5’x6.5’). I contacted their customer service because as usual there was no one on site to speak to. The phone number for customer service appeared as if it was a local line but in turn it was a 1-800 call center. The lady on the phone said it was labeled as a 5’x10’ but all measurements were approximated. She tired to help get me into another unit. I tired about 10 units. 7 of them I could not get open because they were so rusted shut. The other 3 units I could get open were also labeled as a 5’x10’ but were really 5’x5’ units. One of the doors was completely off the tracks. The units I could get into had dead birds and mice in them. Some of the units didn’t even have dividers so the unit next to you could be accessed by the other renter. Overall would not recommend these units to anyone. There are much better storage units that will take your money.
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May 2024 by Teresa Woolf
Shiann was very cordial and professional. We only needed the Storage for a very short time and she accommodated us. Thank you Shiann!
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March 2024 by Str8shooter
I can store my stuff. And they're open 24 hours a day. Very convenient.
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February 2024 by Tonia Williams
Akela helped with my storage unit today. She did a good job.
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February 2024 by Orlando Bairfield
My experience was wonderful. I talked to Akela ,she was well mannered,she helped me with what I needed to be helped with and she has good customer service. I really recommend her .
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October 2023 by Anthony Thomas
Excellent experience!!
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October 2023 by Angie Mitchell
Nice and clean.
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July 2023 by paul napier
This was really awesome. I'm a total rookie at storage locker auctions but this place was the best of the bunch. A lady on the phone helped me get into the locker and it all went great!
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January 2023 by Stefani False
I hadn’t been to my unit in months. I went on Friday 1/7/23 and a red overlock had been placed on my unit for no reason. After many many calls and extremely long hold times they tell me there shouldn’t be a lock on my unit but the only thing they can do is have the supervisor unlock it on 1/10/23 at 1 pm and I can meet him there if I like.I call at 2:17 to confirm the lock had been removed….. no, it hadn’t.So long story short, they placed a lock on my unit for no reason then made me wait multiple days to get it removed then the supervisor didn’t even show up when he was supposed to. As of right now 3:31 I’m still waiting for it to be removed.
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December 2022 by Daniel Maze
Easy and convenient online services. Unit was clean and easy to access.
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October 2022 by Shannon Benavidez
Very safe and protected storage unit.
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October 2022 by john paulda
Very easy rental storage
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October 2022 by Cricket Highland
Showed up and my gate code did not work received temp code and was told mine would work next day... 2 weeks later I was givin a new code 13 days later there is a red lock on my unit even though my bill was not due yet so for a month I was locked out of my stuff
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October 2022 by Jake Howard
5x10 unit was really 5x7. Same with the 10x10. Each was nearly 30% less volume than what they charge for. They’re response is that the units are “estimated”. That’s not a small difference. After I rented the $47 dollar unit, it ended up being a minimum of $56 a month after required Costs and other additions. Not a genuine and customer first business
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September 2022 by MeLa Tara
Although I really like the concept and ease of service of this place, there were a number of bugs in the process. I had stopped by previously to plan my process because when I moved yesterday, I was on a tight timeframe to get my U-Haul back on time. But when I got there, they were out of locks in the lock machine, so I was forced to leave my stall unlocked until I could get back into town that night. I also was never texted the code for the gate and my stall number as I had been indicated would happen, but luckily it emailed it to me in the lease. Then my stall turned out to be broken and I had to call their support number and get re-asssigned to a new stall, which also took extra time. So overall I am still happy with the service, but they could use a bit of effort to make the process go smoother and fix the issues.
