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August 2024 by sean spiller
Worst dealership service department I have ever seen my mom took her jeep she bought from them with lifetime drivetrain warranty so she took it in and they told her it need brake pads, rotors, calipers,brake hoses, and cv axles well the warranty covered the calipers and the axles but not the pads and rotors or brake hoses which I get and had under warranty at oreillys well they were told OK to do the work but keep the pads and rotors and they didn't they threw them away and keep in mind I work at dealerships and Chrysler was one of them and in all my years in the field I have never seen a warranty company not pay for the brake fluid for the caliper replacement they covered and put two different color calipers on her jeep and didn't have two different colors when it went in and they have not corrected the situation except for paying for my pads and rotors that were under warranty so she's now driving around with non matching calipers which I don't know any tech that would see 2 different color calipers and still put them on that's I guess the difference between good service and techs and bad ones
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June 2024 by Nicholle
Don’t buy your car from here. They all seemed very nice at 1st. Still never got my title because of a fraudulent error on their part. Almost 4 months later. This is ridiculous. The car is junk too. I paid over $60k for it. Shady dealership!
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May 2024 by Ashley Barnett
We just want to say thank you so much for the Dodge Durango, we definitely appreciate the kindness and caring atmosphere from the staff. The moment we walked in they helped us find the perfect vehicle for me and my family I definitely highly recommend them. Thank you again.
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April 2024 by Mr. Mike
I don't trust the sale associate TRISTEN. he's a scammer and try to screw the customers with his cheap offers for their trade and not being honest to tell the customers about what he try to sell them .. DON'T BUY FROM THIS DEALER IF TRISTEN WILL BE YOUR SALES ASSOCIATE,, PERIOD
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April 2024 by Craig monk
Poor Sales Team, still waiting on some #'s from Friday after you asked for my email and i sent it, also, never got back to me a year ago about fixing a used vehicle to test drive again. Upon inspection of said vehicle, engine compartment has dirt all over it. They always have excuses but never get back to you. How do they stay in business? It's a shame, they are always so nice up front.
Replying to your post: I did show up at 4:45pm on 3/15/24 and took a test drive, Tristen passed me off to Patrick then he took my email address and said he would give me #'s that night. Waited all weekend and got nothing until you guys just sent me the #'s after posting this. If you want business, in the future, then please be more honest with people who are trying to give you there hard earned money.
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April 2024 by Gina Lawless
Wonderful people to deal. You will be apart of the McGinley family. Was our most outstanding buying experience ever. Every single employee was top notch.
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March 2024 by Chris Dixon
If you will need a loaner to get to work while they service your car, and they do not have one immediately available then find somewhere else. If they don’t have one available they will not be honest on when one will be available. My vehicle has been there for approximately 2 months. When I brought the vehicle in I was told 2 weeks to a month tops and they would have a loaner available for me. We are at TWO months now and still being told no loaner available yet. I feel like I was told a lie about when a loaner would be available just to get my car in their shop. My Warranty company also told me they were overcharging, compared to other motor replacements they have covered. (Not 100 percent sure how true that is as I take everything a warranty company says with a grain of salt to be honest) so i also had to pay 2300 out of pocket on top of the 5000 the warranty paid. Also Unrelated to this repair, last year they tried to charge me 800 dollars for tires that I found online for only 500. And the one and only oil change I got there a couple years ago was approx 140 dollars. Over double, and almost triple the price of an oil change at almost any other shop. Also, I did not receive even one call to update me on the delays. I had to call myself both times to even find out it had been delayed. Due to the lack of customer service calling to keep me updated on delays, and lack of loaners for people who have their vehicle there for multiple months. I would not recommend getting service there if you cannot be without a vehicle for an extended time. Would also not recommend to get oil changes or tire changes their due to overcharging.
EDITED TO REPLY BACK: Those are great services to offer, however if your employees fail to actually inform me of those services then what’s the point? That would have been a viable alternative for me. But Customers cannot read minds and at this point it is 2 little 2 months too late. I appreciate the attempt, but I would suggest training your employees to actually inform customers of that offer in a timely manner for it to be effective in the future. I doubt that offer applies to 11pm to 7am shifts anyway.
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March 2024 by Eric Saathoff
Bought two used vehicles from them last year. Both ended up needing major repairs and dealership did not try to work with us. Will never buy another vehicle from here.
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January 2024 by Keith Carter
I drive uber and am very dependent on my van for work. I brought my Town and Country in for transmission work Tuesday and they diagnosed a bad transmission.I was very lucky it was under warranty from Dodge. These guys jumped right into action. Transmission replaced and back to me Friday afternoon shifting like champ. Thanks Chad and the service dept.for taking great care of my van.
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December 2023 by Bill T
Great job with the cars 100000 mile maintenance. Great people in the service department to work with.
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November 2023 by PIONEER NEWSPAPER
Great people
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September 2023 by Jack Stallard
I bought a 2020 Jeep Gladiator Sport with 64,000 mies. Within 3 months we have had it in the shop 3 times 1, for 2 oil leaks. 2. Because they forgot to plug in a sensor while fixing the leak. Then they wanted to charge me one price to fix the problem then tell me another price when we had the work done.I was at work when my wife told me that they laughed at my irritation with the change in the cost of reparesThis place is a joke!!!!DON'T WASTE YOUR TIME AND MONEY!!!!
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March 2023 by David Reeder
WONDERFUL EXPERIENCE FOR BUYING A CAR !!! TRISTEN HANCOCK AND MIKE NAYLOR WERE THE BEST AND MADE IT GREAT !!!ONCE AGAIN MCGINLEY DODGE CAME THRU !! CHECKED MY RECALL AND IT WAS OK BUT DISCOVERED THAT I HAD SOME STREAKING ON THE INSIDE OF MY DRIVER SIDE HEADLIGHT AND TOLD ME THAT THEY HAVE ORDERED ME A BRAND NEW ONE AND WILL INSTALL IT ALL ON THEM !!! WOW COULD NOT ASK FOR BETTER QUALITY AND SERVICE !!! AND TRUST ME FOLKS THAT HEADLIGHT ASSEMBLY IS NOT CHEAP..THANKS TO THE SERVICE TEAM AND CHAD FOR HELPING ME WITH THIS . I LOOK FORWARD TO USING THEM FOR ALL MY AUTOMOTIVE NEEDS !!!
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January 2023 by George West
My wife really wanted this 2018 Jeep Cherokee Overland. The first loan was turned down, but thanks to the great staff of McGinley she got it. I highly recommend them to all my family & friend's!
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September 2022 by Larry mueller
My wife and I love the service and hospility we get at Mcginley. We have purchased 2 vehicles so far, and will be buying the next ones there also. I highly reccommend this dealership to anyone.
