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January 2024 by Genevieve Cotton
Great place, good people, friendly staff
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December 2023 by Kawaii Galaxymews
It’s with a very heavy heart I make this review. I’ve been thinking about making this review constantly. But haven’t out of the fear of seeming like a burden and or a Karen.But as it’s what would’ve been a year ago today my girls gotcha day. I’m doing this as a way to cope.Upon adopting her she was a Black Friday free adoption. I was told she was returned to shelters and “shelter hopped” for no good reason and that she was gentle. Dog friendly and cat friendly and tested.She was obviously a herding dog breed and resembled more of an Australian shepherd. And as such I had asked if that would be a worry to have and how to handle a dog of that breed.)They told me that breed is not important that she was an “solid super mutt” and that they do not advertise breed so they’re not adopted for just that reason and that she had “zero instincts and not to worry”.The adopted dog in question, was introduced to mine. They got along but my small dog snipped when she got too over bearing. I was told “oh that’s a great thing. That’s proving dominance and that she will show who’s boss in a fight”. As a 19 yr old first time adopter at the time. That seemed off putting. But I was very oblivious as I never done this before alone.I came overly prepared. I had questions pictures of where I lived the animals she’d be living with etc. for her application approval. But before I could ask any questions or show any proof I was literally handed her and served adoption paper’s automatically. They asked me no questions whatsoever and it was like they were trying to get her off their hands.When we arrived home the adopted dog immediately lashed out. She attacked my small dog she met and my cats almost immediately. She latched on so hard me and my guy friend could barely pull her off with both of us.I immediately frantically called unsure what to do. They answered and said she needed to destress and settle in. She could be scared. Understandable!I did my research and allowed for the 3 month settle in rule for adopted dogs. But at three months she had gotten 10x worse. She constantly attacked and latched on top other animals and wouldn’t let go. She eventually was so stressed out she’d stay in the corner of the room and spend HOURS pulling her fur out from stress. And she was long haired dog.I called repeatedly throughout the months trying to get answers solutions anything. And at one point I’m very sure that these people at the shelter blocked my number. It went to voice mail immediately after calling during business hours all day.As a fur baby momma. I knew this wasn’t going to be her perfect fit even tho it broke me. And I knew her quality of life was not best served with me. She deserved so much more.It took me months to motivate and get the courage to return her because I felt so awful. And the last straw is when she sent my cat to ER for almost killing him and nearly biting me while lunging at him in the process.I returned her next day, I had such a heavy heart and regret. I told the desk lady over and over I didn’t want to do this but I had to. She needed a better life. I constantly asked for reassurance if this was the best decision in the dogs favor. And all this lady did was scoff at me. Acted horribly annoyed with me etc.While returning her I said that she needed to go to a no dog or cat home based off my experience. Because she got very violent. I genuinely wanted the best family for this dog since it couldn’t be me. Again I got scoffed at and eyes rolled.The phone was going absolutely off the hook while I was there. She ignored it.When I finished I asked if it was ok if I gave her her collar toys and food. I was told no. I had this dog ripped away from me literally dragged away before a goodbye as she was clawing her way back to me.Customers scoffed at me, filmed me. I was shamed shunned pushed in a corner for returning herEtc while crying. It was a nightmare.Every day it’s a regret. I never seen her reposted for adoption. And to this day I believe she was put down because of me.
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November 2023 by Lysa Graham
I work at this facility, foster for them, and have adopted 2 fur babies from here. It is a great facility if you're looking to find a new family member or are interested volunteering to help these little guys stay happy healthy. ?
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November 2023 by Morgan Redding
Adopted our dog here. The staff was very nice and the place is clean. Highly recommend adopting from here. They make it a smooth process to adopting your forever friend.❤️
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October 2023 by Andrea Blackmer
It's a wonderful place to adopt an animal.
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September 2023 by Aubrey Dempsey
Such a nice place. They have cute kittens and they even take care of dogs recovering from surgery. Volunteering is so much fun and I can garenty that the shelter is clean and the animals are healthy ??
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April 2023 by Don Langendorf
Different young lady at front desk each time we went. All but one were very helpful. They have a great group of volunteers that were very friendly and knowledgeable. Had a great experience adopting our new pet.
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April 2023 by Mark Coleman
ABSOLUTELY A HORRIBLE PEOPLE THAT WORK THERE! SEEMS LIKE THEY DONT ACTUALLY CARE ABOUT THE ANIMALS AT ALL!
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January 2023 by Casey Imel
They were amazing and so excited when we decided not only to get the kitten we came for but also the sweetest senior kitty as well.
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November 2022 by VICKEY HOUSER
Great service and prices for the community to get pets vaccinations up to date at a reasonable cost especially those of us on a fixed income is hard to afford a large vet bill in one month, it really great the humain society comes out and gives redused pet vaccinations! A great big thank you to madison county humain society!
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August 2022 by Lisa Martinson
Took my dog for his yearly vaccines. I have been using Metro East Humane Society for this service for many years now. Very streamlined and can't beat the prices. Love this place and their employees, vet, techs, administrator, in short everyone who is associated with them!
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April 2022 by Vera Montana
Cursing at animals in front of their owners because they misbehave. You shouldn't have this type of job.
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March 2022 by Evan Kelley
we love this place and what it does for the animals they care for. However, today we visited the highland location for the vaccine clinic for our 6 month puppy. He is a large breed dog and has always been shy of new people. My wife let the technician know of this shyness before she opened the door. The technician used swear words and talked poorly of my wife and how she takes care of our dog. We strongly suggest that they take more care in how people are treated, who they allow to interact and take care of their business and maybe some training in human relations. how to deal with a scared or shy dog, every single dog has different personalities. This place should not belittle people or dogs and should work to be more professional
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March 2022 by Cannon Spence
That is unacceptable to do to a dog and their owner! Cussing at a dog, not ok.
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December 2021 by Rebecca
Adopted a cat about a week ago and brought her straight home. She's never left the house or the car except to bring her from the garage into the house. On day two I noticed a weird white thing came off her fur and I was worried it was worms, but it didn't move and I had only seen one. Yesterday I found the third white rice looking object and it was moving. Most likely tapeworms. The shelter said she didn't have it from them and it comes from fleas. I mentioned that she's been inside since she's been adopted, their paperwork indicated she was given flea/tick treatment, and my other cats do not have fleas since they are indoor cats as well. The worker proceeded to tell me that tapeworms can lay dormant and the medicine may not have gotten rid of the eggs, so she likely had them at the shelter, but they were just eggs. I asked if the shelter would cover the cost of taking her to the vet and the medicine she would need, and it was a quick no. Despite them adopting out a cat that clearly had tapeworms when she was there. Now I'm worried my other cats may have them, concerned that there are other issues they missed, didn't find, or failed to mention, and I'll need to clean my entire house in case one of those segments fell off and one of my other cats decides it's a tasty treat. Terrible service.
