-
October 2023 by Jordan Wishner
If you or your child is sick and are in need of medication right away DO NOT use this pharmacy. Dropped off 4 prescriptions at 10:30am for my sick child to learn from the application that only one medication was filled with the rest in progress and one having an issue with insurance. Began calling at 12:30 to wait on hold for at least 90 minutes with no answer and then began calling at 5:30 with no answer. In going to the pharmacy at 8pm and still being on hold for 2 hours there were a total of 2 pharmacists filling medications and 3 employees at the register. I told the pharmacist that it's weird that no one has been on the phone in the 20 minutes waiting in line and was told that they are NOT ANSWERING the phone due to the amount of flu shots being administered and is also the reason why 2 medications had not been filled. I demanded that they fill my medications and were only able to fill 3 out of the 4 and said they needed to contact the doctor on the one that had issues with insurance. They never call the doctor and the issue was the pharmacist misread the dosage to where insurance was not covering it. Out doctor tried for the entire day to get a hold of a pharmacist but with no luck. When going to get the medication today the pharmacist said they were waiting for the doctor to call and we begged them to call the doctor and then FINALLY we got out medication. STAY AWAY!
-
September 2023 by Rob A.
pharmacy could be the worst on the planet....certainly the worst in the area. they never answer the phone, charge more than any competitor and are astoundingly rude and unprofessional.
-
August 2023 by Nate M.
I guess this place doesn't like when non American people buy alcoholic drinks. They'll ask for proof of pass port instead. I don't know if it's like this for most stores in general but still I find that shame full
-
August 2023 by Karyn M.
I know the pain of waiting in the 45-minute line for the drive-up pharmacy, I've been there too, but this review is about the store. This is a convenient location. It is open 6am - midnight and it has all you need for a quick trip from OTC meds to groceries/snacks and batteries to TP and diapers. There are cards and gift items for last-minute birthday/anniversaries and seasonal items, not to mention open on holidays. So when you need to run out, you know they've got your item here.I've read about the highly unusual staff here (I am a longtime customer) but I didn't see any of them on a recent visit. The staff is friendly and helpful (though short-staffed). I sent over 100 photos to print (photos? I know!) and though no one was at the photo counter when I arrived, I rang the bell and someone came to help me. It took a little time to find my order (not unusual I find this happens) but they did locate it and I was pleased with the results.
-
March 2023 by Debby Simon
This has got to be one of the WORST Walgreen's in the country, and they go out of their way, it seems, to screw things up including cost of Rxs...Calling to talk to \\\"a member of the pharmacy staff\\\" is an absolute joke, customer wait times average an hour. HEY, WALGREEN'S, HERE'S A THOUGHT! HAVE MORE THAN ONE PERSON ANSWER THE DANG PHONE! We're looking into finding another pharmacy (just don't want to leave one lousy pharmacy for another-Any HP suggestions??...Oh...and, btw ? I usually only leave Google reviews for great places, but this pharmacy has consistently been so bad and so annoying, I'm making an exception.
-
February 2023 by Google user
This has got to be one of the WORST Walgreen's in the country, and they go out of their way, it seems, to screw things up including cost of Rxs...Calling to talk to \\\"a member of the pharmacy staff\\\" is an absolute joke, customer wait times average an hour. HEY, WALGREEN'S, HERE'S A THOUGHT! HAVE MORE THAN ONE PERSON ANSWER THE DANG PHONE! We're looking into finding another pharmacy (just don't want to leave one lousy pharmacy for another-Any HP suggestions??...Oh...and, btw ? I usually only leave Google reviews for great places, but this pharmacy has consistently been so bad and so annoying, I'm making an exception.
-
November 2022 by scott c.
This store is regarded as the freak show of walgreens and even other stores make fun of them. The pharmacists never answer the phone and it goes into a voice mail loop. The customer service is non existent as they do not have enough employees to service customers. The people that work there everyone I come across regard them as strange and from another planet Thiis has been an ongoing problem for many years Do not waste your time with these people Go to Highwood Paul and kelly are great or lake forest or roger Williams Avoid this place
-
September 2022 by T P.
Everyone here is so nice! People need to be patient with the staff! They're so kind!!
-
August 2022 by K T.
I am going to give these guys a 5 star for most improved store. They are really trying. Got 2 Covid shots there and that went well. Peace and keep up the good work.
-
July 2022 by Melissa B.
Don't be fooled by the pretty ivy growing around the drive thru pharmacy. It will take you at least 20 min but usually more (once it took 45). What a waste of time!
-
June 2022 by Fred H.
Phone system is a disaster. You sit on hold forever (I've sat 40 minutes more than once), and then the call is dropped and you have to start all over again. Our doctor has sent in prescriptions multiple times and the pharmacy says they haven't received it, when my doctor has sent me a screenshot showing me that he HAS sent it in. I had been going to the HP Walgreens for many years, and these are somewhat recent developments. Please get back your former staff.
-
April 2022 by Morgan Katz
Went here for a covid test in the drive through. Made an appointment online and confirmed said appointment via email. I get to the store and show them the confirmation email about three different times. Turns out I'm not in their computer system so I wasn't able to get the test. Inefficient at best. Would not recommend this pharmacy.
-
April 2022 by Joel Jose
Awesome service
-
January 2022 by Thomas W.
Pharmacy is the worst. Prescriptions never ready even after receiving a message stating that they are ready for pickup. Some medications not in stock. Ceo of Walgreens stated to CNN that N95 masks were in stores starting today, not this stores. Long lines at checkout. Overall it is probably a better choice to change your Pharmacy location.
-
January 2022 by Melissa Erickson Orsi
Not a great location. Consistently out of stock of basic items and very long lines due to short staffing. Usually drive over to Waukegan Rd instead if I actually need something specific.