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March 2024 by Everything is awesome
This Casey's is so hit or miss. Either their hot section and iced tea is fully stocked, or there's nothing at all. There's always an abundance of staff, though, that again, depending on the day is either very friendly, or won't even speak to you…?
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January 2024 by Xiomara Lagunas
Manager doesn't know what he is doing went. He doesn't even know if they're out of gas and he's getting mad at people
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December 2023 by Mary Fisher
Bathrooms closed.
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November 2023 by Laith Awni
Very nice customer service ?
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October 2023 by Douglas
Used to frequent this location and was spending roughly $120 a week there. The employees always seemed like nice people even if they were on their phones throughout checking out at the register. Then a month or two ago an employee I didn't recognize started working nights and she is so unpleasant to interact with. I drive an extra 10 minutes to go to another location just because of her. She was a tall, incredibly unhealthy looking heavyset woman with green hair that moped around, refused to say hi to anyone even if you tried to greet her yourself, went out of her way to show she was intentionally ignoring you, acted like you were bothering her by buying something as if doing her job was an inconvenience... how such a rude and miserable person maintains employment in any public facing position is beyond me. Just being in her presence was a legitimate energy drag, even without her saying anything. If you hate your job so much, quit! Pursue something you enjoy! There was no specific instance that caused this review, I just couldn't deal with the dirty looks or the anger directed at business patrons anymore. I don't know if the positivity leech still works there, maybe I'll stop in again to see one of these nights. It's unfortunate to drive so far out of the way to avoid an interaction with someone but when you leave a business in a worse mood over and over again, it's worth it.
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October 2023 by Brett Mitchell
Really bad location doing disservice to the Casey’s brand. Always understaffed and out of pizza. The restrooms are disgusting. I grew up in rural Iowa where Casey’s was a reputable brand. Honestly, I was very excited when they were coming to Chicagoland, but they obviously haven’t figured out how to work this market and continue offering a good product.
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April 2023 by Travis
Not a Kwik trip but it’s a pleasant stop.
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December 2022 by Timmy L.
This Casey's location is by far the worst in terms of customer service and car wash availability. They offered the unlimited carwash but their carwash is ALWAYS closed. Literally. The manager, Chris does not know a thing and doesn't offer any information why they car wash is closed or when it is going to open. The management does not have the skill or leadership to manage its staff in at least a satisfying customer service.
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November 2022 by Scott Hughes
Bad car wash. Automated track seemed to drop me in a dead spot. Then brushes got confused. Exited half cleaned. Won’t be back.
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November 2022 by Jeremy B.
Casey's sells the same exact product in locations throughout Illinois. They have chosen to stick it to motorists in Highland Park by charging upwards of 15% more than say Buffalo Grove which is only 8 miles away. This behavior is commonly referred to as price collusion with the other cartel members in the area.
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October 2022 by Tiffany Alvarado
I had an amazing experience with the employees the night shift at Casey’s. I turned my car off to put gas in my car and when I tried turning it back on, my car wouldn’t start. I went inside to charge my portable battery charger. Not only were they willing to plug my battery charger in, they even offered to jump my car! Immediately they were out to charge my car and got it started! Thank you the crew that helped me out. I didn’t catch their names, but they were so friendly and so willing to help. Thank you soooo much!
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October 2022 by Tim Lwin
Love the location hence the one star. And just one star because the CarWash is always CLOSED. Staff are friendly but they do not know why the car wash is closed all the time.
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September 2022 by Leszek Humienik
Today they lost my business and stoping by. The management is greedy and worries about them when it comes to solving issues like offering their car wash option while you pay at the pump when the car wash is shut down. I was in a hurry and couldn’t go inside to ask for the refund. Stopped by today, and all I heard for 2-3 min from this dude is that it is not their fault. Well, guess what? Keep your stinky car wash refund that you never gave me but you lose a client. How that works for you? Cheers!
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August 2022 by Jade W.
Exterior, interior, and bathrooms were clean. All the shelves and fridges were stocked. I was pleasantly surprised to see they had many local newspapers stocked. We stopped by late at night, so the employee wasn't very friendly, but he wasn't rude either; I don't blame him for being tired or quiet though.
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July 2022 by ZX10R Power
HORRIBLE!!! Kitchen is NEVER OPEN!?! Pizza is the only reason people go out of their way to go to Casey’s.
