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December 2024 by Stephanie Kerley
Excellent customer service! Would highly recommend.
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August 2024 by Bear Ricker
I would like to thank kim in the herrin office for her exceptional customer service.
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August 2024 by Sarah Pascoe
Kim in the herrin office is the best she goes above and beyond to help.
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May 2024 by Bailey McKown
In the process of getting residential propane service set up and this company has been by far the most friendly, helpful and practical. They have also been the only company willing to do a site assessment prior to day of install which is huge for us. Specifically Kim at the Herrin office and Sherrie have went above and beyond to help me. I look forward to giving them my business.
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December 2023 by Tom L
I called and Dealt with Kim for service fir my dad. Her and Randy went above and beyond taking care if him
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October 2023 by James Groves
Mike was outstanding, very professional ,knowledgeable, and efficient, would definitely recommend to anyone who asks.
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July 2023 by Trisha Guerra
Very polite and professional.
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June 2023 by Deborah Meadows
We have gotten gas from Heartland Propane for 11 plus years. We do business with the Herrin, Illinois office since we live in this area. Kim is the office person and Randy delivers our gas. Kim and Randy are a great team. They have never let us run out of gas. They have excellent customer service skills, are professional and kind. They take excellent care of their customers.Thank you Kim and Randy. You are appreciated...
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June 2023 by Maria Beltz
I am giving these stars to Randy because I have know him for more than 10 years and he has always been honest and helpful.last time there was a confusion in the office with the invoice, I paid everything but they send me a bill , they have no yet clarified the situation in the main office, but that is an office error not the employee, I thank Randy very much for his service.
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June 2023 by Jeffrey Padilla
Great work from Mike and his entire team! They were patient, professional and courteous!
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June 2023 by Tom Lynch
I called and Dealt with Kim for service fir my dad. Her and Randy went above and beyond taking care if him
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June 2023 by Denise Comte
I always have a good customer experience when I have questions or need anything.
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June 2023 by Bobby Vanbuskirk
Great Service and Customer Service
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June 2023 by Steve Chapman
Excellent!!! Thanks for the service!
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February 2022 by Jessica Smithers
I don't know what has happened. we used to get propane in a timely manner. then they put us on a pay first serve later type of matter. Now !! I have put in over $2000 worth of propane in my tank. we call PAY UP FRoNT! and it's taking a week amd half later to get propane! everytime we call. the Woman is rude..the "rules,and policy" are always changing. she used to charge us like $30 every time our tank would run out because it would be days later before we would get someone out to put propane in it! we finally had a district person come out once because we complained and called corporate. their policies were completely different than what the woman at the office had been telling us for years. maybe sending out updates on your procures and polices when the receipt is left so your customers know all of your different changing rules would be helpful!!!
