-
July 2024 by Preston Simpson
Renee in the service department has been great to work with throughout her time at this location. She consistently provides quality customer service, is efficient in her work, and informative. It is always a pleasure working with her.
-
March 2024 by Dewitt Smith
Service department is great
-
November 2023 by Donna Casper
Again I want to a warn as many in as many places as I can. I have a truck just sitting outside I can not drive from these people. I'm making almost one thousand dollars payment. I am a disabled elderly veteran. I have to cancel doctor appointment and can't go to grocery store. They have put me in a very horrible situation!!!
-
October 2023 by Maria Bullock
Tony and Paul were great. We were so pleased with the service when buying a town and country van that we went back a week later and got husband a truck.Thx guys
-
October 2023 by Wyatt Eddy
the experience initially was great. good customer service. told me they would fix any problem i had with the vehicle. I had an i owe you list. they "fixed" everything on the list. the only thing they did was create a bigger problem than what was already wrong with the vehicle. I was told the door handle would be replaced and fixed to where we would not have any issues at all. It has been in the shop three times since then for the same issue. this last time they fixed it with velcro. i am currently doing the dance with the dealership to get it replaced. the things they did correctly... my oil change. other than that nothing else. the manager of the dealership is all talk and just another guy trying to make a buck by screwing over their customers. within two weeks it was in the shop for a misfire problem. they also "fixed it" well within the 30 days as well with the extended warranty purchased. they could not find the issue. ignition coils and spark plugs were the issue. known issue with those vehicles. after 3 times of bringing it in it was finally sent to their carbondale location and fixed. the manager had the courage to tell me the check engine light was on and it was a misfire before ever selling the vehicle to me and sold me the vehicle knowing there was an issue. i feel very bad for three people that work at the energy location. i can not name them but one works at the front desk and one is a service writer and the other a technician. they are truly people who care about their jobs and customers that walk through the door. other than that. the rest of their staff is awful. i truly hope the three people that are the light of that place can find better employment and a boss that appreciates their dedication and hard work. hopefully this is within the guidelines for this website, gets to the right people, and something is done about both energy and carbondale auffenberg dealerships. their customers and dedicated workers deserve better.
-
August 2023 by Trevor Coop
David always goes out of his way with customer service. You just don’t find that kind of service anymore. Can’t rate them high enough!!!
-
August 2023 by Scott Wade
Easy to deal with, no pressure to buy.
-
June 2023 by timothy hensley
I've ordered parts from twice in one week and they forgot to order them, so I can't get them as promised by the next day. How plan anything
-
January 2023 by Cheryl Disney-Walrack
My experience with this dealership began on the phone. Tonya S answered my questions and did not try to talk around my questions. I knew what I wanted and she made it easy. We went in and did a test drive and began talking money with Tonya. Corey M was very helpful in finalizing the car cost. Jamie C set up my financing and we were on our way. I feel like my husband and I made some new friends! They are great. I would recommend Auffenburg Chrysler of Herrin. As a teacher I give them an A+!!
-
December 2022 by Cullen Bridges
Coming from a place of no credit at 21, finding a vehicle, or at least one of quality, felt near impossible, but Auffenberg Chrysler of Herrin worked with me every step of the way! Mainly I was assisted by one Dustin Hicks, who essentially laid out for me the truck that I'd most likely get financed for that also was of good quality, a 2015 Dodge Ram. I can't recommend them enough to anyone looking for a vehicle!
-
November 2022 by Larry Roberts
Best all around place, from sales to finance, to general mgr every single person was nice and courteous!!!
-
November 2022 by david easton
Highly recommend this dealership.Jerry Tucker my salesman and all the staff were great to work with
-
November 2022 by David Easton Sr.
I recently purchased a new Dodge Ram here and the folks were great to deal with.Jerry Tucker was the salesman and was very thorough.The office staff were also all very efficient and great to work with.I highly recommend this dealership if you looking to buy!
-
November 2022 by Diane Yancey
Thank you to the outstanding employees of Auffenberg in Herrin. I was able to call and ask questions about a vehicle that I was interested in. All the employees were happy to help me and answer all my questions throughout the process. I was also able to talk with Jamie the finance manager/sales manager about some of the excellent coverage offered for the vehicle of my interest. She spent a lot of time explaining going over details with me.Everyone went above and beyond to help in the search of my next vehicle. I know when the correct vehicle comes along that I will be well taken care of. I'm so excited to have finally found a dealership that values me so much as a customer. It's nice to know that hometown experience as a customer is still instilled at this dealership and thriving. It's great to have confidence with making such a big purchase that I will be well taken care of.
-
October 2022 by Sarah Beckman
Found an amazing cra. We just purchased a 2016 Chrysler 300 with all the bells and whistles. Even has a panoramic sunroof and heated steering wheel. Amazing deals and amazing prices. Our saleswoman offered us amazing help. Ask for sheri slomka. Shes great. And the finance manager Jamie Cameron was very thorough definitely appreciate all the hard work and efforts to get us a warrenty we can relax with. So HAPPY!!!!
