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November 2023 by Brian
I have my own business and I have tried many local truck rental /storage locations and never too happy with one until I tried U-Haul Moving & Storage of Carol Stream. Trucks are always clean and in great working condition. The storage units are always clean with easy to use over head doors. But a big reason I have continued to use U-Haul Moving & Storage of Carol Stream for years was because of Catherine the mgr. When I heard she left U-Haul Moving & Storage of Carol Stream I thought I might have to find a new provider. I met the new Mgr DeShawn and I could hardly believe that he surpassed the great service I have received for years from Catherine. In today's world this level of knowledge of the job, friendliness, and a true desire to help is almost non existent! I highly recommend Mgr. Deshawn and U-Haul Moving & Storage of Carol Stream!!
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November 2022 by nana ntiamoah
I really love this this location.i have been doing business with them almost 4 years and still with them.amazing and caring maneger ( ms Washington) and great workers.
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October 2022 by Google user
They did their job. However, they rented me a trailer with broken tail lights and couldn't give me another one because the others were already rented. The advice given to me: watch out for cops. But when compared to other places that rent the same equipment, they are far better than most.
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August 2022 by Frank Esposito
They did their job. However, they rented me a trailer with broken tail lights and couldn't give me another one because the others were already rented. The advice given to me: watch out for cops.But when compared to other places that rent the same equipment, they are far better than most.
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June 2022 by gustavo Garcia
Do someone at this location has o had a problem with a white dude that actually lives there. Not cool I’m afraid he’s into something. I’m gonna leave this place soon
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June 2022 by Mr. Y
Keep raising prices and provide moldy, big filled mouse infested lockers.
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December 2021 by Stephen G.
Catherine provided outstanding customer service. I have moved very few times in my life so needed any tips or advice she was able to share. She was friendly, helpful, and patient in explaining available rentals, moving supplies and sizes. The store was clean and organized. I would highly recommend this location and ask for Catherine if she is there.
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August 2021 by Dominick Scafidi
Processed my refund as an additional payment. Cannot get in touch with on-site staff - phones are always forwarding to the National customer service hotline. Email forget about it…Easiest way to reach team has been to drive to the location. What year is it 1991?
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July 2021 by Argo T.
Their workers are pretty legit. They're always helpful and very kind/willing to figure out what you'll need for the moving process.
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July 2021 by Robert Walker II
The young woman was professional polite and efficient. The property was clean and she handled four other customers while I was there
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September 2020 by Hector Garza
Undermanned but efficient. Good,clean inventory of vehicles.
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February 2020 by Gabby Cruze
Excellent customer service at this location
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August 2019 by Nancy K.
Run in the opposite direction! I used this place to send things to my family in Colorado and everything was WRONG. Avoid at all cost. Save yourself money and headaches. No one thing happened as I was promised and they charged me $300.00 more than quoted for things I neither asked for or wanted. Absolutely terrible experience (You have to rate it to post). I'd really give it a negative number
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August 2019 by Matthew Briguglio
We reserved a truck mid july. Got the confirmation email all was set to go for this location. This morning July 26th they call and tell me I have to drive into chicago to pick up the truck. No prior notice or anything. Not even a sorry for the inconvenience.
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May 2019 by M Saadiq
Easy. Good manager.
