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September 2024 by Tom
Stopped by on a whim on a Saturday just an hour before they closed to get a second opinion on a lens another shop had recently told me would need to be sent out for repairs taking two weeks.... The good folks at Royal Camera took the lens in the back room and repaired it for me in 15 minutes, a minor enough repair to them that they didn't even feel the need to charge me even tho I offered to pay something for their time.
You don't often find this kind of honesty in business these days, so they'll have my business the next time I'm in need. Hats off to these guys (wish I had gotten your name), thanks again.
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September 2024 by Paul Magnanti
I sent my camera from Moab, UT as no place nearby could perform this repair.
I found that Royal Camera provided excellent communication at every step of the diagnosis and repair, quick turn around with the repair itself, and a fair price for the repair.
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May 2024 by gayle wede
They were very good here, made sure I got my camera back on time for my trip. Kept me posted on progress.
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March 2024 by Raju Venkatraman
I recently sent my Epson home theater project for repair to ROyal Camera Service. They promptly sent me an estimate as soon as they received the project. Upon approval, the repairs were done within 2 weeks (required new parts for lens assembly) and shipped the projector back in time to watch the big game!
Excellent service and communication.
Very satisfied and highly recommend for electronics repairs.
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January 2024 by Gen “Luke” Liu
Very nice people there :)
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January 2024 by Sara Andrew
I mailed in a Canon lens that had stopped working: turnaround for the diagnosis, repair, and cleaning was speedy, service was friendly, and they kept me informed at every step. Would recommend.
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November 2023 by Michael Lipman Photography
I had a problem with my panasonic g9 and they showed me a trick to turn the dail
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November 2023 by Pavlo Rozdobutko
Good service.
They fixed the issue with LCD screen in my Sony a7sIII.
Thanks guys
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November 2023 by Vic Morrison
First time here. Everyone was helpful. Will go again.
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November 2023 by David Becvar
Great place. Helpful and knowledgeable people.
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November 2023 by John Erwin
I chose this repair shop due to the fact they came up first in Google search. Big Mistake. They sent me an estimate for over 500.00 for a camera that cost 300.00. They Claimed that I opened the camera which is false. I paid $14.00 to ship the camera via USPS priority mail. They quoted me price of $36.00. I called them and they agreed to $26.00. They agreed to recycle my camera for free. Lesson Learned here
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November 2023 by sury maturi
Recently I had my Sony A99M2 got repaired by Royal Camera. Right from the beginning, they have been upfront with estimates and prompt with their responses. Their costs were reasonable, and the repair is reliable. I could not be happier with Royal Camera with their professionalism, courteousness and efficiency.
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September 2023 by Jun P.
I wasn't happy with the service here. The shop was almost an hour away, and I dropped my camera off for a free estimate. Talking to the guy at the desk he said that they search for the best price on parts which is why estimates take a long time, and he said that I could send them a return shipping label and pay a $6 box and handling fee to have my camera returned to me whether they made the repairs or I declined them. I planned to do this since the shop is almost an hour away from me. It took a while for them to get back to me and they gave me a quote of almost $400. The quote was not itemized in any way, and I had to specifically request a breakdown. 75% of the cost consisted of a part that I was able to find online from multiple sources for less than half of their cost, plus they were giving themselves approximately 100/hr in labor costs which seems a bit high assuming they gave themselves 1 hour to finish it. If I can watch a guy on YouTube do the same replacement in 20 minutes, that could be closer to 300/hr if they worked at the same speed. Next the people answering the estimates@ email didn't pay attention to customer responses. I asked them after getting the quote if I could just buy the part myself, drop it off, and have them do the repair with that. I sent a follow up email asking if they agreed and they had no idea what I was talking about. Eventually they figured it out and declined my request. I asked them to box up the camera and return it to me in the same state of functionality that it was dropped off and that I would send them a shipping label. They refused to ship it citing that they didn't feel confident that their repair technicians could return it to the state in which I dropped it off before shipping, so it would be better for me to drive an hour each way to the store to confirm that it was put back together properly. Finally, this shop has very limited hours. I tried driving out there twice and arrived at 2:30 and 1:55 on a Saturday but the shop was closed both times. It wasn't until I arrived at 1:30 on a Saturday that I was finally able to get my camera back. Picking it up during the week was not an option due to the long drive during rush hour after work because they close so early.
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September 2023 by Michael Grullon
Very satisfied customer! I sent my Panasonic Hpx170 camcorder so that they could repair the audio issue that it was having. I had already sent it to a different camera shop somewhere else in the us and they could not repair it due to not being able to get the parts. Royal camera repaired it with no problem at all! They sent me my quote and a week later I had my camera back into my hands with the audio working great again!? thank you!
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September 2023 by Thomas Gruber
I do not know about you, but I get attached to my camera equipment.I only purchase and use professional Canon Equipment.My Canon 24 X 70 2.8 which is no less than 15 years old stopped commenting with the camera body.I sent it into Canon and they sent it back telling me they no longer have parts for that lens.I purchased another, similar vintage, on Ebay and it worked fine.I kept looking at my broken lens and the optics and exterior were perfect and it broke my heart to dispose of it.I found Royal online, and emailed them my dilemma and Vince got back to me Right Away, He did every time.I communicated with him and he said they can fix it.Gave me an estimate and I sent it off.They fixed my BABY and I’m SO HAPPY she is all better.Can’t wait to take another 150,000 photos with her, but now with mirrorless, works GREAT with the adaptor.Thank you, Royal, I could have not asked for a more professional transaction.
