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March 2024 by Judy T.
I Have been a long time customer at Midas in Hanover Park. I've always been pleased with their service. I called one early morning to ask if I could bring in my car for service as the bottom plastic shield under my car was ripped almost completely off the day before. It had been dragging under the car and I needed to drive it a long distance that morning. When I called Renee on the phone about my delemma, he quickly commented that they would see me right away!! When I arrived they took my car into service and quickly repaired and reattached the shield. In 15 minutes my car was restored! I wanted to pay for the repair, but they insisted no charge! I was so very thankful for the guys helping me and generously completing my repair at a moments notice! You guys are fantastic and I will stay a loyal customer! Thank you again for helping me so I could get back on the road and get to my appt. on time!
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February 2024 by Anthony Mazzenga
Fast courteous service.
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February 2024 by Frank DiBenedetto
Explained what was needed and charged only for the parts replaced. Renee was a pleasure to deal with.
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January 2024 by Khristan Stella
The Manager Rene, and Midas staff have always done a great job getting my care needs taken care of accurately and timely. I think they show great customer service to all who come to this location.
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January 2024 by Judy Wang
Aaron is most helpful. Very grateful for his great attention to the details and update with every step of the process. Thank you, Aaron!
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January 2024 by A Steinbrenner
Tremendous job and extremely courteous.
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December 2023 by Rose S
Great shop- provided detailed information to include showing & explaining problems.They helped me prioritize workThe job performed was great - I’m very satisfied.The shop offers Midas deals & military (active & veteran) discounts.Staff was great - courteous & professional. Very customer service oriented
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December 2023 by Ervis Dermyshi
Serious Concerns Regarding Appointment Handling at Midas Hanover ParkI am writing to bring to your attention the issues I encountered with my recent appointment at Midas in Hanover Park. I booked a 3:30 PM time slot online, and despite receiving an email stating that I would be contacted within 30 minutes for confirmation, there was no communication.Upon reaching out to the store, I was shocked to learn that my 3:30 PM appointment could not be honored because, according to the staff, that specific time was reserved solely for drop-offs scheduled for the next day. This discrepancy between the online booking system and the actual policy is highly concerning.Misinformation and a lack of adherence to promised confirmation timelines have led to a frustrating experience. I hope that Midas Hanover Park addresses these issues promptly to enhance customer satisfaction and prevent such discrepancies in the future.
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November 2023 by Abdul Hasib
Great staff, quick turn around after being squeezed in the last minute. Replaced bank 1 sensor 2 at a reasonable price that beat all the surrounding competitors. Thank you.
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November 2023 by John Scieszka
Very professional, knowledgeable and courteous. Kept me updated on My cars progress. Arranged transportation for meServices: Exhaust
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October 2023 by Tony Sinople
Rene and his employees were excellent. I was extremely pleased with their performance and the quality of their service.Services: Tires
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October 2023 by John Cascio
Great service and great people to talk with.Today was the first time I used there service and I am so impressed I will used them always,John CascioService: General repairs & maintenance
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October 2023 by John Pierri
Went in today for an oil change. I made an appointment the previous night at around 6:30 pm. I received a prompt call back confirming my 10:30 am appointment for a standard oil change. The office was comfortable, the staff was attentive, and I was out within an hour. Compared to competitors I’ve visited in the past, I was impressed and completely satisfied with my experience.Services: Tire rotations
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September 2023 by William U.
Been going here for years...have brought them 5 different vehicles. Dealing with RENE has always been good.
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September 2023 by Brad Fierce
I took my older Foxbody Mustang in for a vibration. Joe figured it out quickly and took good care of me. The car is somewhat classic and they treated it very well. Highly recommend. I’m going back soon for other services.Service: General repairs & maintenance