-
November 2023 by Rick Gooby
The staff at Merlin in Hanover Park always provide great service to my auto each time. They have kept my car operating great for much longer than I could have expected. Pricing is very fair and the work is done quickly and efficiently. I feel I am always treated well and honestly. I highly recommend this Merlin for repair work.
-
November 2023 by Diana Gibson
They scammed me out of my die hard platinum battery put me in a legend 2021 and I got the battery 1-7-22 it haven’t been a year yet and my battery is bad now they wave give me a die hard Gold battery that’s not to my car and trying to charge me a labor of 35 dollars which it’s not my fault or fair they get over on women period! This is the exact battery I had!
-
November 2023 by Gary Martin
Great place , great front guys im horrible with names but they do a great job bring all my cars here
-
October 2023 by Kazim Zaidi
Sean Mcfarlane, is the General manager at the Merlin auto work shop. My Lexus RX350 started leaking oil went in without appointment. He brought car in the work shop immediately started the diagnosis. I always get excellent service from him. He gives best advise in repairs and price is very reasonable. His team is also deserve 5 Stars job well done. Thanks Sean!!Service: Auto engine tuning
-
October 2023 by Sheila Siel
We highly recommend this particular Merlins in Hanover Park. Sean is an outstanding employee and an asset to this company. The quality of work here is outstanding too. My husband and I have come to Merlins for many years. Always the best.Services: Battery
-
August 2023 by Nichole Ruble
I will always take my vehicle here from now on for service! Very happy with the staff and service.Service: Oil change
-
June 2023 by Ohare Airport Taxi
these guys are great they are fast and have good prices
-
March 2023 by Jake Welsh
Very thankful Tim and Sean back at this location. Been going here for years. Great service ??
-
March 2023 by REGINA CLAYBORN
The oil change took longer than expected, only to say my brakes needed to be serviced, by saying sorry to bring u bad news.
-
February 2023 by Annette C.
*Avoid this place at ALL costs!!! The men that work here are HUGE misogynists and are scamming thieves! I normally bring my car in to the Merlin location in Elgin- Joe is THE most honest guy and never o er charges for anything; best experiences there. I moved closer to this Hanover Park location, and needed an oil change, so I figured I'd give them a chance- what a HUGE mistake! I made a reservation for an oil change and asked them to do exactly the same that Elgin has always done. The minute I walked in the door, he immediately tried to get me to do the most expensive oil change. I always had the synthetic blend, for $39.00. The guy working there told me I needed brakes done, all four and quoted me their most expensive PLATINUM parts- $1500.00 for brakes! No options for lower pricing;taking advantage of trying to scam a woman who came in with a Lincoln. I just had my rear brakes done 2 years ago at the Merlin in Elgin and had not even put 2K miles on my car since then, because I work remotely and barely drive. When I questioned this he said: the rear rotors are all rusty and need replacing. I advised him I just had my rear brakes at Merlin in Elgin, I advised him I told him that previously. Suddenly his story changed: then the quote suddenly dropped to $297.00, because rotors have a lifetime warranty. Once the oil change change was finally done- he gave me a bill for $80.00 but stated "I discounted it for you to match our other store. I stated but I told you to do the $39.00 oil change that you have listed on your board, right behind you. He began lying about charging for the oil filter and disposal fee- ALL of which are included in the $39.00 oil change. Then said "we needed to put in an extra quart of oil ". I asked, so you're charging me $40.00 for an extra quart of oil? This location needs to be shut down and put out of business. Nothing but horrific misogynistic, lying, scammers. I don't even believe they changed my oil or filter- I need to bring my car in to the Elgin location to verify they did the work they charged me for. If not- law enforcement with be visiting the Hanover Park store. AVOID Hanover Park Merlin at ALL costs!!!
-
January 2023 by Ramon Goolsby
"Excellent customer service, great prices & work!
-
January 2023 by K P
Great staff. I worked with Tim and he is very knowledgeable. However, two of my three visits, the mechanics who worked on my car didn’t do the right job. First time they couldn’t do the oil change correctly. I had to take it back days later to get it done again. Second time after a brake flush, I started hearing loud rubbing noise and banging noise. Issue was that someone removed the caliper pin bolts and forgot to put it back on. This was a huge safety hazard and not acceptable. This location seems lack quality control. May be need to retrain the mechanics.
-
January 2023 by Christopher Broucek
These guys are swindlers, last July I had my rotors replaced for a full break service. I was charged a full 481 dollars for front brakes. I heard something rattling under my car and was just the heat plate cover that lost a bolt. My car was then more thoroughly examined and asked when the last time I had my brakes changed because my rotors where completely fried. I haven’t even gone 15k miles since I had them replaced and my rotors were absolutely destroyed. If they have done this to my car and you may have not noticed they are doing this to everyone to save on product. I understand times are tough but tell me to go somewhere else. Instead of screwing someone over and creating a potentially dangerous situation ad I said I needed my brakes replaced as I was moving across country. Do not trust these people. They will leave your car more dangerous then when you bring it in. I hate auto shops that take advantage of their costumers. Pieces of garbage.
-
December 2022 by John May
Super friendly service and excellent work for the price.
-
November 2022 by fahad khan
Did my oil change, good job done, very affordable.
