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January 2024 by Greg Dalesandro
Hanover Park Animal Care they really care about are pets,the staff is very friendly and good at what they do and techs are right up there just ask for Shannon..
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November 2023 by Shannon Cavazos
We really enjoy Hanover Park Animal Care Center because they were quick to get our dog in during 2 different emergency situations. They also always call to check up on our pup in the following days if she has an ear infection or paw infection for instance. I am also appreciative that they light a memorial in the entryway for anyone who has lost a pet that day.The only opportunity I have to share is with scheduling. We often wait 45 mins to an hour for any scheduled appointments, including nail trims. This has been this way for years. Although the staff is always friendly, staffing is a long standing issue.
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October 2023 by Damian Jankowski
Definitely not there to help. So if you have emergency like 1tick to remove you need appointment for a tick that takes 5 min to remove and I was already there on the spot with the dog.Sad little placeHopefully karma comes
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September 2023 by Lucy
Dr Boyle is the best! Our cat Jack was diagnosed with diabetes a year ago and she took the time to make sure we understood and Everytime I was concerned and called she was there to help. Although we loss Jack yesterday she was there for us and him .Words can't express the dedication she gives .I will forever be thankful for her help with our Jack .
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September 2023 by Maya Habib
Very insensitive and manipulative manager Brian who was very cruel to my dog. He put him in isolation without asking us. We paid for standard suit and hope ful Thor my dog will be happy. He ll get one extra play time and treat. But Brian put him in solitary even his leg was injured. No one to walk him and play.Even we paid for you . Please monitor your animals while they stay there. Brian is not trust worthy, he is only money focused
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August 2023 by Nick
So I love their customer service and their prices for one of my dogs, BUT my issue with them is honestly so easy to fix. They ask you in the beginning what do you want when you drop your dog off for a grooming. They write it down and if you say hey my wife is working call me as I took the day off They write your number down. Here is the kicker they call hours later to ask what do you want even tho you saw them write it down AND they call your wife.......so I called them as my wife texted me cause she is working and I tell them again please call me when you are done as my wife is working. They said no problem. Want to guess who they called when they were done? Again good customer service and good prices but they need to listen and hear what the client is saying. It's so dumb that it is actually sad funny.
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July 2023 by Cat Ellen
The staff are all very kind and caring. I was able to get a same day appt for Maxx who was sick. The vet was kind and caring and gave me options for Maxx’s treatment. He is doing much better and I am so grateful. We found our new vet!
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July 2023 by Yulizet Mojica
I cannot express my gratitude enough to the wonderful, kind, and caring staff at this care center. My Chase was suffering, and our vet could not see us for a few more days. Luckily Hanover Park Animal Care Center was open ON A SUNDAY and was able to take care of us during this difficult time. Putting your pet down is already a heartbreaking moment, and we were in a new place with new staff. The experience couldn't have been more humane. The staff made us feel like we were part of the family. Thank you for everything that you do, our family appreciates you!
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July 2023 by Shonda Lyra
Given misinformation twice by Dr. Gatta regarding medicine interactions and course of treatment.I started requesting a specific Dr. for each vet appointment solely to avoid this woman.I scheduled an appt 3 weeks in advance for Dr. Caldwell only to have Dr. Gatta waiting with more incorrect guidance and zero compassion for my pet who hasn't been able to eat solid food in two months.Will not be returning.
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June 2023 by Shelley Wilson
We take both of our dogs here and our cat. They are absolutely wonderful with our animals. Our cat is 20 years old and blind with some kidney issues. They take great care of him. One of our dogs was just diagnosed with lymphoma. They have been amazing with her as well.
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June 2023 by Skyler Huspen
All staff from the front desk to the doctors were super pleasant and truly seemed to care about my dog. They communicated all day when she was there to get spayed, and answered questions quickly and professionally. Great experience overall.
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May 2023 by Leah Danoff
I've always found your staff competent, compassionate and caring. They sincerely want to make and keep pets well and happy. That's what keeps me coming back for at least 20 years or more. Thank you so very much for being there for me and my doggies: Mickey, Benny and now Sammy.
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April 2023 by Veronica Avila
Like this vet, it's very clean and friendly. My Bella has two puppies ? took them in for their 8-week shots.The vet took their time to explain everything and the prices were affordable.
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February 2023 by Phil Opal
I brought my dog in for the first time. I am very pleased with the staff... friendly, patient and professional. They took very good care of my K9 buddy. Dr. Kelling is Great. Definitely will be coming here from now on. Thank you. ?
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January 2023 by Melissa Goyette
Lola saw the Dr and even though we were not there she gave us a full review of our concerns and made sure to give us all of our treatment options. She was very accommodating and you could tell she loves her job!Lola was also boarded at HPCC, it’s the only place we trust to take her to. We love the fact that she has her TV time and play time while she is there.Check out was quick and easy, they let us know how she did and how she ate and acted while she was there. It is very was reassuring to here feedback at pick up.
