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April 2024 by Leo E.
Just in case you missed my last review....DO NOT go get service at this location! We took the car back for them to re-apply the plastic undercarriage cover...and today it falls off again on the highway. This place is careless and the quality of work is very poor.
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February 2024 by Edgar Munoz
Great service, very accommodating with my work schedule. Manager is professional and respectful.
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February 2024 by Skippy
I went in to have my car looked at, it was making an unusual noise. After having it for an hour, they said they couldn't hear it and there was nothing wrong. That will cost you for a diagnostic inspection. After i paid them, I drove away andi immediately heard the noise. These guys are horrible!
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February 2024 by Kyle Ahlstrom
Took my car in for an oil change and alignment. Explained an issue I was having with my car not moving forward in drive as much. Manager brushed me off and told me to get the transmission checked down the street. Next day car started shaking and smoking because the caliper one on one wheel was completely seized and burning the rotors. I took it to the Hoffman location instead and they figured out the issue and took care of me. They also told me they were concerned and confused how this was missed by the techs at Hanover since the issue was incredibly apparent. Skip this location and go to Hoffman Estates instead.
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February 2024 by Paul Deitche
I would give higher scores but unfortunately your prices are very high. I understand the factors involved such as qualified mechanics deserve industry standard wages. I also appreciate the convenience of your store hours and the quick turnaround. Still, I feel if I shopped around, I could find better pricing. That said, it was my choice not to, but I still feel the financial impact.
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January 2024 by Pam Metzgar
I always recommend this Firestone location to everyone I talk with, about my car, when it's being serviced there. I moved to another town, yet still bring my car back to this location for all of my service needs. I'll be seeing you again, soon. Thanks fellas!
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January 2024 by Scott Kong
Went in for an alignment, service advisor talked me out of it. I asked to find the noise from the drivers side front and they claim there is no noise. Took my money for the diagnosis but no results. Can't trust people that just try to turn numbers and not customer service.
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December 2023 by Diana Gibson
This Firestone is the best I ever been to I come to them they not only help with my problem they help with the ones I don’t even know I have the manager and great and courteous I love this place
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November 2023 by Happs Montano
This place sucks, they don't know how to start, they don’t know how to jumpstart a car. They made me waste the whole day and they didn't want to work on my car. and they call themselves technicians lol. My recommendation is that you do not come to this place, very bad service.
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November 2023 by Carlos Lopez
Took my car there cause I was having an electrical problem. They told me I needed a battery and replaced it.A day later I had the same problem So I took the car to the dealer and they said oil was leaking on my alternator and was shorting out my systemThey said they'll have to fix the leak and replace the alternatorI'm out 300 plus cause they sold me a battery and a so called inspection
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October 2023 by Elliott Serrano
I've been going to this Firestone location to have my vehicle serviced for over 10 years! They're always professional and efficient. Even as the faces that work there have changed, the level of service has remained the same.
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October 2023 by Mike 3
Friendly,very helpful,genuinely looking out for your customers,our rep giddy was the best and do recommend this place to anyone with an auto issue
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September 2023 by Yarely Mateo
Showed up at 620pm tonight and they were closed already..... change your online hours!
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September 2023 by Ely Corcoran
This one's embarrassing but, I'll tell it anyway! So there I was chasing my brother Mario down a sewer. he had taken some giant mushroom ,and now he has to smash bricks on his head to get the coins (whatever that means)! So anyway, as I was saying ;we were in the sewer some snapping turtle Mario was calling bowser ate his peach he had left over from lunch at our day job as plumbers.but we happened to pop out the toilet there at Firestone Complete auto care,just wish Frankie didn't have the fish tacos that day! They tasted awful the second time!
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September 2023 by Jerry Kean
Great guys. Fast service. I blew a tire on the way to work, but because of this Firestone, I was not late. They fixed me up quick.
