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October 2019 by Jim t.
I was going to order for delivery but then discovered the medium pizza was going to cost $25 before tip. I little shocked, I decided to pick up a couple of slices instead. Big mistake. The slices weren't ready yet. According to the only guy working there, he'd sold out everything already had had more in the oven. But the first would be done in 4 minutes. So I figured I'd wait. 10 minutes later he pulled it out of the oven. Still quicker than driving somewhere else, so I was ok with it. Then I discovered you can't buy just slices. You're buying a drink too, even if you don't like their drinks. Fine. $4 per slice. Ugh. Ok. Got home, and discovered the dough is still somewhat raw. Tastes horribly doughy. Also the slices aren't anything like their thin crust. With their sauce and cheese, and raw dough, the thicker crust really doesn't work well for taste. Another concern about this is that they don't have the prices listed. It's neither on their website for how much slices cost, nor on their menu in the store anywhere I could see. Especially not on the pizza slice case itself. I kind of felt bad for the guy who was working there. He was obviously overwhelmed and in a hurry, but he was glaring at me when he asked me what kind of drinks I wanted and I discovered I was paying for drinks too. This after he'd boxed the slices and charged me. Really guys, put up some kind of sign indicating the cost per slice and what you get. Also, offer slices without drinks. Why do I have to buy drinks just because I'm buying a slice or two? Not going to be a problem for me anymore. Never buying slices here again. But for the next person it would be nice.
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August 2019 by Maggie C.
AMAZING WHITE PIZZA EVER! Highly recommend everyone to give it a try! Creamy, extra cheesy, with a hint of garlic.
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July 2019 by Gina S.
If i could give them 0 stars i would. Absolutely horrible rude aweful people that work there. Talk s*** about thier customers! Will never order from again and reccomend nobody does again. Do not give them your buisness. Much better pizza places with much nicer employees in the area
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June 2019 by Bren C.
Grew up on this pizza, it used to be amazing. They must have changed owners or something because the last three times I've ordered here the pizza was awful. No flavor, undercooked usually, just not the same. You have much better options in the area.
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February 2019 by Elizabeth W.
Horrible experience! Called the night before and tried to place an order for 11:20 pickup time for a special lunch at school. They said to order neXt day at 11am and it would be great. Didn't answer phone til 11:05, placed order and said 20 minutes. Went there for pickup at 11:25 and they didn't even make them yet!! 12 kids without a lunch, seriously you lost a customer
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October 2018 by Michael M.
Customer service is bad by a man with grey hair and glasses good piazza but service is bad along with altitude
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September 2018 by Carla M.
Rosati's Pizza has some pretty good food! I enjoy their pizza and they have very delicious mostaccioli. But the customer service at this location was shocking enough for me to never want to even bother ordering from here again. I called at 10:50am on a Tuesday wanting to place an order for mostaccioli. Someone answered and put me directly on hold, which I waited for a good 5 minutes before anyone came back on the line. When I told the man I wanted to place the order, he told me "can you call back later? I'm in the middle of a lunch rush and I don't have time to take your order." Pretty sure he could tell by my tone I was shocked when I said "ok..." because he felt the need to add "unless you wanna be put on hold for 15 minutes". Thanks but no thanks. I ended up calling the location in Schaumburg off of Golf Rd and placed my order in 3 minutes. Payment and all. The Hanover Park location needs some serious work on their customer service skills.
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June 2018 by Olya K.
Pizza was ok. Nothing special. A bit spicy for kids. Expensive average pizza. Im not coming back. Customer service needs improvements. After placing an order in store, waited 20 min for one medium pizza (one topping) $18
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January 2018 by Ajit D.
The food is ok here. I did order some garlic breadsticks and they were delivered to me and they sure didn't look like breadsticks. They looked like fried dough with butter at the bottom of the box. I was very disappointed and I probably won't order this item ever again.
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January 2018 by Patricia G.
Just came home from ordering a cheeseburger, wings and fries and literally all three are not edible. The wings are gooey and soft and not even the kind we ordered, the burger was well welllll done, like burnt cardboard and the fries were cold. Sooo gross.
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December 2017 by Prerna S.
So we order from this rosatis often and we went to get a pizza and didnt have the coupon cuz we forgot it and the guy behind the counter just kept saying rules are rules. We asked really nicely and said we'd bring it in the next day and he still wouldnt budge. We didnt get the pizza
