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February 2024 by A E V
Horrible service. The branch manager Alfredo (Al) Perez Jr. is the worse. I went in to get forms notorized. As a “branch manager” he should make his clients feel welcome. Instead he twisted everything I had to say to create an issue, he ripped papers in our face and he rolled his eyes whenever we had a question.Will NOT be recommending anyone to this location or in specific to meet with Mr. Al Perez for any banking, personal or notarizing questions.
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February 2024 by Josmary Alejandra Sanabria Rodriguez
The manager treated me very badly for not knowing fluent English.
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January 2024 by Jennifer Kolodij
The indian lady kept staring at me. She made me uncomfortable and talking to a wall would be better. Everything there is ATM. If I wanted to deal with an ATM that is place to go. My opinion this bank in Hanover Park sucks
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January 2024 by Nazarii Telezhynskyy
Bring a empty bottle or bucket because they don’t have RESTROOM for customers ??♂️?♂️?♂️?????bank has NO restroom they just have to install construction public toilets in the front entrance ??♂️
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January 2024 by Konrad Czop
Your Atm took my check this morning did not gave it back? plus cancel? And it was big amount also to? I my refund?
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November 2023 by Viktor Scham
These people are RUDE A.F terrible tellers , I rather go to other branches who great you with a smile and call you by your first name !!!!!! Hanover park SUCKS . No wonder it’s only got a 2 star rating .
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November 2023 by Mila Brady
Went here to open a bank account BUT THEY DIDN’T HAVE A BANKER THERE! To have a banker at the bank is THE BARE MINIMUM. So unacceptable, I hope Chase does something about this.
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September 2023 by Kairat Zhaparbekov
The customer service here is abysmal, with employees abandoning their posts even when there's a long line of people. Their behavior is incredibly disrespectful. I strongly advise against visiting this place as it will result in a frustratingly long wait.
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September 2023 by Ceaser
This place is a joke , come in to do a bank deposits for the company which is 2 separate deposits. I ALWAYS come in 4 days out of the week to make these deposit, and today at 10:00am 23/24/08 , I try to make a change order after making the deposits but immediately I am told that I need an I.D. , I advise her that she always see's me here but she stated that IT DIDN'T matter Because she doesn't know my name therefore she needs my I.D. , all the information she needs is the business name and account number she doesn't need my I.D. because I am NOT making a personal deposit its a business deposit.
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September 2023 by Kassandra Vega
Bad customer service, don’t even waste your time coming here. Always rude, I feel like they competing who has the worst attitude a day or something, like damn. Plus Alfredo Perez is super rude as well, instead of helping you he gets mad because HES HELPING YOU.
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September 2023 by Viri Hurtado
When did the banks hire unprofessional and people with no training and education! Supervisor wearing jeans????! Seriously! Worst service ever!! Please Chase train your people properly!!
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September 2023 by Diane McDonough
I don't like new chase bank at all. I missed old bank in Streamwood.
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July 2023 by Liza Cruz
Horrible customer service! Please hire people that actually want to work and have better attitude. The Indian lady with glasses needs better training in customer services!
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June 2023 by Elizabeth
Horrible customer service! Please hire people that actually want to work and have better attitude. The Indian lady with glasses needs better training in customer services!
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February 2023 by Bat Man
You demolition the bank on the corner of Barrington road and Irving Park and leave everyone in Hanover Park and streamwood with no banking options. You could have put an ATM somewhere for us to get money but you didn't. We have to drive miles away to go get money out of the bank. You left us with no options. Very unprofessional.