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October 2023 by Eric Wohlt
I have a lawn mower that needs to be serviced and I talk to someone and after talking with them I Bring in the lawn mower to have it serviced. They have it for almost two weeks calls to say they can not fix it because they can not order a part for the lawn mower. This is their business to repair these machines but they are incapable of ordering a part for the lawn mower and repair it. Then they have the nerve to charge a diagnostic fee of $54.50 to say they can not order a part for the lawn mower. Their whole business is everything lawn and landscaping services. Avoid this place at all costs or it will cost money for the false claims they portray to be. Absolutely terrible
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October 2023 by Isaac Turner
It was such a great experience, very knowledgeable and helpful with everything i will come back, best store i have ever visited.
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August 2023 by K G
Wanted to buy a zero turn that was confirmed at this location on a Saturday at 1230 pm. They close at noon. Ended up driving to Delavan WI to purchase what I needed.
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June 2023 by Don Shaw
Great products and sales staff.
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May 2023 by Adam Lettvin
Great professional service, friendly staff, and a few good deals. Never been to Russo before, but I believe I will go back.
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April 2023 by Carl Christian Carlson
My son recommended them because he's used their lawn care products with good results. The salesperson took time to discuss my needs and recommend the best products and application times. Russo does a big business with professional landscape contractors so they know the business. They sell professional-grade materials without the big homecenter markups, so they're very competitively priced and I like to support local businesses that are well run. Highly recommended.
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February 2023 by D Deer
Great place ...Been dealing with them for years ...Always has parts in stock and great staff ..
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January 2023 by Àndy Sargent
What I bought was overpriced, they did not have what I wanted, a bit shy on floor help.I have had better experiences there
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December 2022 by D d
Had everything ready and available. Had to ask about the difference between the salts, which were available for different temperatures and the safety to concrete that you would be putting it on.
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December 2022 by machomansavage
I absolutely love Russo in Hainesville.They frequently have every part I need when I need it, Christian at the parts counter knows everything in an out and he’s always quick to help me and make suggestions. Diego and J.R at the sales desk are also just as knowledgeable and I’m excited to get a new machine from them next year.
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December 2022 by jose menes
Good service and the guys know about the equipment you need
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November 2022 by Ka G
Was on hold for a long time and end up showing up while on hold and there’s no customers in the parts section? Thought they where super busy but they aren’t.
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July 2022 by Mike Schmieg
Great service! Friendly, knowledgeable staff. Pricey though. If you consider the knowledge and service, the value may be there for you.
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July 2022 by Elizabeth Enlow
Christian Jr and Dan, were very knowledgeable and gave us excellent service, quick fix, and laughs to share. Great experience!!
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May 2022 by Salty landscaper
The place itself is very nice and clean. Well stocked with new equipment. But the service is terrible. I've had to bring some of my lawncare equipment here for parts or repairs on occasion. Last time i ordered parts the girl behind the counter was incredibly rude. She acted like she couldn't be bothered with me. This place treats the truely small business (like mine) like we are beneath them and seems to give preferance to the larger outfits. There is one exception. One lady there stood out and was incredibly professional and friendly. I cannot recall her name. But i hope her leg healed up well. She was on a cane. I have no issue with the repairs though which is a plus. The service in that aspect was good.
