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June 2024 by Rustam Chokwala
Very bad service taken longer time to do the work
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June 2024 by Monet Broussard
Jaylen from Gurnee branch and his staffs always greets me whenever I do any transaction there customer service are well beyond my needs . I also love their customer services. Keep pushing guys ???
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May 2024 by jose menes
They always delay 10 days of my deposits, and when I deposit checks from new clients, I don't think this is a good bank if you have a business account
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March 2024 by NagitoKomaeda 428
Juliana T sogtbaatar help me a lot very nice person
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February 2024 by Quartnee Chamberlain
Great Branch !!!! This branch let me know about upgrades to my accounts that my home branch in Texas never told me about.
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February 2024 by TJ Ray
My management and the other employees at the gurnee branch are some of the most knowledgeable and helpful with every minor detail is taken into consideration and a special thanks to jaylen and pushpa they are exceptional at there jobs and I really appreciate there personal attention to my needs and my company and my wife thanks them as well ...this is your best branch team thank you tweearand j. Hill
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February 2024 by wendy brown
Jaylen and Julie was awesome!! They assisted me with all my needs and explained everything perfectly. Enjoyed working with them. Please give both a good raise.
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February 2024 by James
Excellent service.Friendly staff helpful and knowledgeable 8Especially Pushpa , Jalen and Juliana.
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January 2024 by Jackie Modas
I was very surprised on the treatment of me. Jaylen and Pushpa both went out of their way to treat me nice. Not very common,if my business opens I may need you for more. Thank you
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December 2023 by Yolanda Swift
Jaylen and Julie are sooo awesome! I came here today for the first time to do a normal withdrawal I am from ky. They changed my thinking on this bank. I did want to eventually close but they are good at explaining and clearing any confused thoughts where I am from I’ve had nothing but bad experiences! But today I am here to say I will stay with this bank because of these two!
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November 2023 by Don Taylor
Had to wait 45 minutes to cash my paycheck because it was over $1,500. Just had to stand there while corporate took their time emailing the banker back with approval to handle SO much money. Didn’t even want it in cash, either.
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July 2023 by kaitlyn jefferies
I’ve been trying to get assistance from a manager for a week straight between multiple locations. I don’t get calls back and no one seems to have any answers when it comes down to disputes. We have provided proof from Amazon that specific charges are not from my account. They have denied disputes without providing proper reasoning for the denials. This place seems overly understaffed and lacks people in charge who can handle escalated situation. I’m disputing 3k is fraudulent charges and no one seems to be taking these concerns serious. We’ve talked to 5 different people and spent hours on the phone with them still telling us we need to go into a facility in person. However, we get there and no one knows how to assist and says we will be getting a callback. Any help would be appreciated because no one deserves to be scammed like this. At their request, 3 different debit cards have been canceled because of this and yet no one can provide financial support even with physical proof the charges are fraud. The charges are from a separate state and from fake accounts but yet we get denied?
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July 2023 by Dotson Hall
Josh just helped me get my debit card back in order after 2 years happy he is at this location
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February 2023 by K.
Awesome service
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November 2022 by William Byrne
I've been banking at the Gurnee location for years with no problems. John and his staff are very good. No complaints here!
