-
August 2024 by Lexie Pascale
I came in today 8/16 to do a return and was standing at the middle register with NO ONE behind me and no one infront of me except a family who was already being checked out. The cashier (Long black hair, glasses, white tank, black pants). comes up, puts her little headset on, is face to face with me, and looks to the right of me and tells that person who was already being helped..that she could take her...
I was next in line, standing directly in front of this cashier, and she didn't even acknowledge me or look at me- literally acted like I was invisible- meanwhile I was standing directly infront of her face. She has the audacity to go "I can take whose next" and looks at the other girls .. WHILE IM STANDING DIRECTLY IN FRONT OF HER.
I said "I was next and standing right infront of you?" and she responded with "Well the line starts there" and points behind me.....I was literally the only one standing there. No one behind me.
She didn't even have the decency to say "Let me help this person first" (even though I was literally next standing in front of the register), or "Sorry I just have to help them with something", just blatantly acted like I was not there. She still decided to take the other people too.
I have had many crappy experiences at this location because for some reason the girls are just always rude and snobby. If you don't look like them, they treat you differently and that's been blatant every time I go. You all are too old to act like mean girls in high school. I hope it gets better but I definitely am done coming here.
-
July 2024 by L Ash
Usually really enjoy coming to this ulta, but the manager on Sunday night was very rude. Not only to customers but also his staff.
-
July 2024 by Jacqueline Szweda
Xander was so helpful and extremely knowledgeable of products. Xander listened closely and answered all my questions. Xander assisted me in several color matches for foundation and concealer. Also very helpful with assisting in helping me choose the correct hair products. Thank you! I will be back!
-
July 2024 by Blu Jaime
I want to start by stating I am educated on hair chemistry and understand how hair processes color. Now, I got my hair done and I have never been more disappointed or embarrassed of a salon service as much as this one. The appointment was for a simple full highlight. I had 100% virgin hair and had not gotten my hair professionally done in 8 years. I wanted to do something nice for myself, to make myself feel good. However I’m so unhappy with the results I will likely never get my hair done again.
The appointment was for a full highlight, I was not expecting to be charged for 2 full highlights and a partial highlight all in one appointment. She added on olaplex to preserve the integrity of my hair- laughable because I can’t even get a brush through my hair now. The appointment took 7 hours. Yes 7 hours. She left the bleach to process while she took continuous breaks and did not bother to check on me if I needed anything like water or a snack. At one point the bleach was literally burning my scalp and it hurt so badly. I was so nauseous by the end of the appointment I was ready to pass out. She left toner on my hair while she took another appointment completely and she practically ruined my hair by over processing it.
She did not even talk to me the entire appointment, no customer rapport was built and when she did talk it was only about herself. Completely unprofessional.
The final result was maybe one or two levels lighter than I originally went in with. Yet I had a $350 bill. She ripped me off and overcharged me for so many different services.
-
July 2024 by Roland Roy Gomez
I was at this store and the cashier’s name was Jalen. He had an attitude and I guess he was racist. I was with my two daughters and I had the very worst family experience. Please train him to be customer friendly or you will loose customers like me and my friends
-
July 2024 by Ariel N
Not nice
-
July 2024 by Taylor Gonzales
The actual store is okay however I 0/10 recommend the hair salon. I booked a blowout and asked the lady to use the Dyson on my hair and she said okay. After she blow dried my hair it was just straight I was like ??? This isn’t a blowout and why didn’t you use the Dyson tool I asked about? She was like oh well we just have the hair dryer…: okay but I still asked for a blowout and my hair was pin straight! She offered to curl it but I didn’t want it curled so I asked her to use rollers and she said they don’t use those so I bought some. And she didn’t even know how to put it in my hair. FYI I booked the “master stylist”. A true stylist can do a blowout with a hair dryer, and will know how to use Velcro rollers. I’m so angry I even had to pay for it because it’s not what I wanted at all. Lesson learned though - go to a real salon next time.
-
July 2024 by John Jackson
Brandon was so resourceful for helping me find a beautiful red matte lip color. I’m not familiar with makeup and only knew Ruby Woo. The tint has changed in my Ruby Woo and I wanted to find something similar. Brandon was such a doll, so patient, and so professional and kind. Brandon’s customer service for sure exuded over and beyond. Thank you Brandon for making my Ulta experience Phenomenal. I love my new product Pound Cake.
Kris
-
June 2024 by Daysi Richards
Very nice!!
-
June 2024 by Lisa Mitten
Loved having Mayan cut my daughter’s hair. She was so patient and did an excellent job!
-
May 2024 by Anil Pal
Very poor service,
-
May 2024 by Alejandra Gaspar
Excellent store excellent products very clean
-
May 2024 by Krystal Chayer
Sarah is a true pro! Awesome gal with amazing skills!!! My hair is always to expectation, and I would recommend her to anyone.
-
May 2024 by Laurie Gauthier
I see Sarah McHugh at the Gurnee, IL Ulta and have consistently seen her for 5 years now. She always doeees an amazing job with my hair. It looks perfect every time I leave. I have blonde hair and have done everything from partial and full highlights to balyage, reverse balyage, and toning and glossing for color. She listens and spends a good time consulting with you over what you want and offers suggestions if you're looking for them. She's also very easy to talk to and friendly. I've seen her at 3 different salons now and have no plans to stop seeing her. Highly recommend her for color, cut, styling, anything you need! She's great!
-
April 2024 by Lannie C.
Hats off to Jaylen. Prob the most gorgeous, flawless woman in that building. She nailed my foundation match. I needed something with full coverage, not so heavy, and not orange! She nailed it. I'll go to her for all my beauty questions. She knows her ish!!
