The Sleep Number store in Gurnee, IL, offers adjustable beds designed to improve sleep by allowing each person to set their preferred firmness, support, and pressure relief. Their smart beds feature SleepIQ™ technology, which tracks and optimizes sleep quality. Customers can also choose from the exclusive Sleep Number® bedding collection, including comforters and pillows, to enhance their sleep experience. The staff, including knowledgeable and friendly representatives, are dedicated to helping customers find the right bed for their needs and making the shopping process smooth. Many reviewers appreciated the professionalism and helpfulness of staff members, such as Shannon, Nic, and Jimmy, who provided thorough explanations and personalized assistance. While the product and in-store experience received positive feedback, some customers experienced issues with delivery communication, including cancellations without notification and difficulty rescheduling. Overall, the store aims to provide a personalized and satisfying sleep solution, with attentive customer service and quality products.
We worked with Christian at the Gurnee location and were very satisfied with his service and knowledge of the sleep number bed. He was helpful getting us familiar with our personal preferences. We received our bed today and very satisfied with Christian as well as our delivery ( Saxton and Aaron). Highly recommend this... read full comment
September 2025
Went over Labor Day weekend to purchase a bed and it was a great experience. Cristian was BEYOND helpful and really made sure we bought the correct bed. Would highly recommend him to anyone!
August 2025
Bought new bed after hip replacement. Haven't gotten it yet, 3 days.
